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Toshiba Redoubles Efforts to Implement Sony Battery Pack Voluntary Replacement Program

19 June, 2007


Tokyo--Toshiba Corporation today announced further measures to encourage greater customer participation in the global program to replace certain Sony battery packs installed in some Toshiba portable computers.

On September 28, 2006, Sony Corporation announced a global replacement program for a number of battery packs supplied to computer makers, Toshiba among them. Toshiba is participating in the program and offering its customers free replacement of the battery packs identified by Sony.

On May 24, 2007, a Toshiba portable computer with a Sony battery pack caught fire. Toshiba immediately asked Sony to investigate. The investigation confirmed that the cause of the fire was the battery pack, as in other incidents reported earlier. Despite Toshiba's continued efforts to promote participation in the replacement program, and although Sony recommended replacement, the PC still had the original battery pack. This incident followed another that occurred this April in Japan, also involving an unreplaced battery pack.

Toshiba recognizes the importance of this situation and is determined to make every effort to assure the safety and comfort of its customers. Accordingly, the Company is now embarking on a new round of efforts to encourage customers to check their PCs and to get the battery replaced if it is on the list.

1. Affected products
A list of Toshiba personal computers with the affected Sony battery packs is as attached in the annex to this release.

2. Cause of the fire
While the primary cause of the fire in the May 24 incident was not identified, damage resulting from a short circuit within the battery pack was found, confirming that the problem originated in the battery pack.

3. Means to join the voluntary exchange program
Owners of Toshiba notebook PCs with any of the PC models on the list are urgently requested to visit their local Toshiba website or contact a local customer support center and determine whether their PC has one of the subject Sony battery packs. The Toshiba website provides a battery check utility and visual identification manual.

Note: The affected Sony battery packs will be replaced free of charge. This offer covers only battery pack replacement and does not include replacement of any Toshiba computer.

(ANNEX)
List of Toshiba PC models with affected Sony batteries

Model name
Model No.

Country/Region

dynabook Qosmio F30

PQF30

Japan

dynabook Qosmio G30

PQG30

Japan

dynabook R10

PAR10

Japan

dynabook Satellite T10,T11,T12

PST10

Japan

dynabook SS L10,L11

PPL10

Japan

dynabook SS LX

 

PALX1

Japan

PALX2

Japan

dynabook SS M10,M11

PPM10

Japan

dynabook SS M11

PPM1A

Japan

dynabook SS M35

PPM35

Japan

dynabook SS MX

PAMX1

Japan

dynabook SS MX

 

PAMX2

Japan

PAMX3

Japan

Portege M300

PPM30

USA, Canada, Europe, Middle East, Africa, China, South Korea, Australia, Singapore, etc.

Portege M400

PPM40

USA, Canada, Europe, Middle East, Africa, Australia, Singapore, etc.,

Portege M500

PPM50

China, South Korea, Singapore, etc.

Portege S100

PPS10

USA, Canada, Europe, Middle East, Africa, China, South Korea, Singapore, etc.,

Qosmio F30

PQF30

USA, Europe, Middle East, Africa, China, Australia, Singapore, etc.

Qosmio G30

 

 

PQG30

USA, Europe, Middle East, Africa, Australia

PQG31

USA

PQG32

Canada

Satellite A50

PSA50

Canada, Europe, Middle East Africa, Australia, China, South Korea, Singapore, etc.

Satellite Pro U200

PLUA1

Europe

Satellite R10

PSR10

USA, Canada, Europe, Middle East, Africa, Australia, Singapore, etc.

Satellite U200

PLUA0

Europe, Middle East, Africa

Tecra A2

PTA20

USA, Canada, Europe, Middle East, Africa, Australia

Tecra A3X

PTA3X

Canada, Europe, Middle East, Africa, Australia

Tecra M3

PTM30

USA, Canada, Europe, Middle East, Africa, China, South Korea, Australia, Japan, Singapore, etc.,

Tecra M4

PTM40

USA, Canada, Europe, Midde East, Africa, China, South Korea, Australia, Singapore, etc.

Tecra M5

 

PTM50

USA, Europe, Middle East, Africa, Singapore, etc.

PTM51

USA, Canada, Europe, Middle East, Africa, China, South Korea, Australia, Singapore, etc.,

Tecra M6

PTM60

USA

Tecra S3

PTS30

USA, Canada, Europe, Middle East, Africa, Australia

Information in the press releases, including product prices and specifications, content of services and contact information, is current on the date of the press announcement,but is subject to change without prior notice.

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