Quality Control Policy

Based on Toshiba Group Quality Control Policy, we aim to provide our customers with safe and reliable products, services and systems, and are working to ensure superior quality as perceived by our customers. By increasing our sensitivity to potential risks and dealing with them swiftly, we strive to eliminate product accidents and provide unrivaled customer satisfaction.

Toshiba Group Quality Control Policy

1. We engage in quality assurance from the customers' point of view.
2. We observe relevant laws and contracts and respect the rights of customers and third parties.
3. We maintain quality systems aimed at achieving 100% quality.
4. We ensure that all of our departments and all of our employees act on this Quality Control Policy.
5. We aim for essential improvement by investigating the root causes of process failures.

Quality Promotion Structure

Under the global quality control structure, the Chief Quality Officer is responsible for quality control throughout the Group, while Chief Quality Executives are in charge of quality control within in-house companies and group companies. The Chief Quality Officer convenes periodic meetings to develop policies and discuss quality control measures with the Chief Quality Executives who are responsible for providing guidance and conducting audits of factories, suppliers, maintenance and service companies and manufacturing outsourcees worldwide to enhance the quality level throughout product life cycles from development and production through to final disposal.

Quality Promotion Structure

Response to Defects and Product Recalls

An employee who becomes aware of information concerning a Toshiba product accident must alert the concerned divisions in charge of dealing with safety issues concerning the product in question. The CPL Committee^Note, chaired by a senior executive, then acts upon the matter. In the event of an accident attributable to a product that is likely to recur, we inform customers of the danger and request that they cease using such product, promptly report to the competent authorities, and establish countermeasures as soon as possible.
We are developing an information system to enable swift communication with quality assurance divisions and top management regarding information on product accidents obtained by repair and service staff as well as how such incidents are being handled by Toshiba.

Note)

CPL Committee: CPL is an abbreviation combining CL (contract liability) and PL (product liability). The CPL Committee, chaired by a senior executive, promptly determines on measures to deal with product accidents and quality issues.

Toshiba Group's Structure for Responses to Product Accidents

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Quality Control Checks and Audits

Chief Quality Executives guide and audit factories, suppliers, maintenance and service providers, and manufacturing outsourcees worldwide to enhance quality throughout product life cycles from development and production through to final disposal.

ISO9001:2000 Certification

Product Operations and Toshiba Group companies have put in place management systems for obtaining certification for the ISO 9000 family of standards for quality management systems.

Toshiba Corporation	Toshiba Group (in Japan)
Toshiba Group (overseas subsidiaries)	Toshiba Group (in Japan and overseas subsidiaries)

Note1)

Certification ratio = Number of employees of certified sites / Number of all employees

Note2)

as of Mar, 2009

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Education on Quality Control

We established the Toshiba Quality Education System to promote the "development of human resources to contribute to quality improvement" in all concerned divisions.
We develop and promote education programs to improve awareness on quality management depending upon the requirements of each division, as well as to improve skills on reliability techniques and quality control methods.

Securing Cooperation from Suppliers to Ensure Quality

Suppliers are Toshiba Group's indispensable business partners and ensuring the quality of procurement items is being increasingly important. In order to ensure the quality of procurement items, we distribute TOSHIBA Quality Assurance Guidelines for Suppliers summarizing Toshiba Group's quality assurance policy and supplier expectations. Based on cooperation among procurement, quality assurance and engineering operations, Toshiba Group audits suppliers at appropriate intervals in view of the types and importance of the procurement items in order to ensure quality of procurement items.

Disclosure of Information on Quality

In the event that incidents related to quality occur, information is disclosed on the Toshiba website in order to notify customers of such incidents as quickly as possible.