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CSR - Corporate Social Responsibility
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Identifying Material Issues

The situation up to FY2015

Since FY2011, Toshiba Group has been repeating a PDCA cycle (plan, do, check, act) to administer self-evaluations based on ISO26000. We refer also to opinions we receive via dialogue with stakeholders and evaluative reviews from third-party organizations, in order to determine our material issues.

With regard to material issues in FY2015, at the end of FY2014 we identified "Respect for Human Rights," "CSR Management in the Supply Chain," and "Environmental Management" as in the previous fiscal year. We record our progress regarding these efforts in the CSR performance report.

PDF FY2015 Material Issues (Identified at the end of FY2014)

CSR Performance

Respect for Human Rights

CSR Management in the Supply Chain

Environment Management

However, in FY2015, due to the accounting issue that transpired, we tackled the tasks of identifying its cause and of preventing its recurrence, as a priority issue for the whole company. We referred to the "Principles for Dealing with Scandals at Listed Companies," which is released by Japan Exchange Regulation, then formulated and released an Improvement Plan and Situation Report containing the details of our efforts.

PDF Improvement Plan and Situation Report

Furthermore, we have included in the IR website or CSR performance report the details of the following measures, out of the measures we have taken to prevent accounting issues from recurring.

Corporate Governance

  • Reduced the Board of Directors to 11 people
  • Increased the ratio of Outside Directors to more than half
  • Enabling an Outside Director to become Chairman of the Board of Directors
  • An Audit Committee, a Nomination Committee and a Compensation Committee composed, in principle, only of independent Outside Director members

Corporate Governance

Risk Management and Compliance

  • Established a new Accounting Compliance Committee
  • Set up the new Audit Committee Hotline
  • Gave accounting compliance training to senior management, and to all ranks of employees at domestic Group companies
  • Debated the account processing issue at CSR workplace meetings

Risk Management and Compliance

Employment and Labor Relations

  • Reported to the Toshiba Union the results of the investigation regarding the account processing issue, and explained our measures to prevent recurrence

Employment and Labor Relations

Fair Evaluation and Talent Development

  • Conducted the Leadership Survey (360-degree survey)
  • Conducted Employee Morale Survey

Fair Evaluation and Talent Development

As for material issues for and beyond FY2016, we are currently examining and reevaluating the processes (as of June 2016).

Toshiba Group's CSR Management Cycle (from FY2014)

Toshiba Group's CSR Management Cycle (from FY2014)

Regular dialogues with stakeholders

We maintain the dialogues with our stakeholders at all times when identifying material issues. Toshiba Group values regular dialogues with stakeholders, and assesses its own efforts based on the results of such dialogues, leveraging them when developing and executing measures.

Stakeholders Major dialogues and their opportunities
Customers Routine sales activities, Call center (via phone and email, etc.), Monitoring system, Customer satisfaction (CS) survey
Shareholders/Investors General Meeting of Shareholders, Meetings with investors, Questionnaire survey, Investor Relations (IR) website
Suppliers Routine procurement activities, Briefing session on procurement policy, CSR survey, Supplier whistleblower system ”Clean Partner Line”
Employees Employee morale survey (TEAM Survey), Dialogues, Information exchange meetings, Whistleblower system “Risk Hotline”, “Consulting Services for Employees”
Local communities Dialogues, Information exchange meetings, Factory visits, Employees' participation in community activities
Governments and public bodies Dialogues with economic and/or industry association
NPOs/NGOs Dialogue through collaboration, Exchange of views at stakeholder dialogues


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