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CSR Corporate Social Responsibility

Committed to People, Committed to the Future.

GRI Content Index

Toshiba uses GRI Sustainability Reporting Guidelines version 3.1 (G3.1) as a reference for sustainability reporting.
We have self-assessed CSR Report 2012 to be Application Level B+.
As a participant of UN Global Compact (GC), Toshiba joined the advisory panel of GC-GRI connection tool, “Making the connection.”
The related GC principles are shown in the column “GC Principle” in this list.

C: CSR website  C: CSR Report 2012
E: Environmental website  E: Environmental Report 2012 (e-book)
IR: IR website  A: Annual Report 2012
O: Other website

Core peformance indicatorCore performance indicator
Extent of Reporting  Full: Full, Limited: Limited, Not reported: Not reported

(as of October,2012)

Section Indicator GC Principle Extent of Reporting References
1. Strategy and Analysis
1.1 Statement from the most senior decisionmaker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy. Full C: CEO Commitment
C: Page 5-6 (CEO Commitment)
E: CEO Commitment
E: Page 3-4 (CEO Commitment)
IR1: From the CEO
IR2: An Interview with the President
A: Page 6-13 (An Interview with the President)
1.2 Description of key impacts, risks, and opportunities. Full C1: CEO Commitment
C1: Page 5-6 (CEO Commitment)
C2: Toshiba Group Businesses and Responsibilities
C2: Page 7-8 (Toshiba Group Businesses and Responsibilities)
C3:Major Achievements in FY2011 and Targets & Plans for FY2012
C3: Page 21-24 (Major Achievements in FY2011 and Targets & Plans for FY2012)
E1: CEO Commitment
E1: Page 3-4(Visions and Strategies/CEO Commitment)
E2: Environmental Vision 2050
E2:Page 7-8(Visions and Strategies/Toward Environmental Vision 2050)
E3:Results of the Fourth Environmental Action Plan
E3: Page 9-10(Visions and Strategies/Result s of the Fourth Environmental Action Plan)
E4:Formulation of the Fifth Environmental Action Plan
E4:Page11-12(Visions and Strategies/Formulation of the Fifth Environmental Action Plan)
IR1: From the CEO
IR2: An Interview with the President
A: Page 6-13 (An Interview with the President)

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Section Indicator GC Principle Extent of Reporting References
2. Organizational Profile
2.1 Name of the organization. Full C: Toshiba Group Business Overview
C: Page 3 (Toshiba Group Business Overview)
2.2 Primary brands, products, and/or services. Full C1: Toshiba Group Business Overview
C1: Page 3 (Toshiba Group Business Overview)
C2: Toshiba Group Businesses and Responsibilities
C2: Page 7-8(Toshiba Group Business and Responsibility)
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Full O1: Management Structure
O2: Business Domains
IR1: Organization Chart
A1: Page52-53(Organization Chart)
IR2: Consolidated Subsidiaries and Affiliated Companies Accounted for by the Equity Method
A2: Page54(Consolidated Subsidiaries and Affiliated Companies Accounted for by the Equity Method)
C: Toshiba Group Business Overview(Business Structure)
C: Page 3(Toshiba Group Business Overview/Business Structure)
2.4 Location of organization's headquarters. Full C: Toshiba Group Business Overview
C: Page 3 (Toshiba Group Business Overview)
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Full C: Toshiba Group Business Overview
C: Page 3 (Toshiba Group Business Overview)
2.6 Nature of ownership and legal form. Full C1: Toshiba Group Business Overview
C1: Page 3 (Toshiba Group Business Overview)
C2: Stakeholders
C2: Page 2 (Major Stakeholders and Toshiba Group's Responsibilities)
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Full C1: Toshiba Group Business Overview
C1: Page 3 (Toshiba Group Business Overview)
C2: Toshiba Group Business and Responsibility
C2: Page 7-8(Toshiba Group Business and Responsibility)
2.8 Scale of the reporting organization, including:
-Number of employees;
-Number of operations;
-Net sales (for private sector organizations) or net revenues (for public sector organizations);
-Total capitalization broken down in terms of debt and equity (for private sector organizations); and
-Quantity of products or services provided.
Full C: Toshiba Group Business Overview
C: Page 3 (Toshiba Group Business Overview)
IR1: Financial Data
IR2: Financial Highlights
A1: Page4-5 (Financial Highlights)
2.9 Significant changes during the reporting period regarding size, structure, or ownership including:
-The location of, or changes in operations, including facility openings, closings, and expansions; and
-Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations).
Full C: Significant Change during the Reporting Period
C: Page 4 (Significant Change during the Reporting Period)
IR: Corporate History
A: P55 (Corporate History)
2.10 Awards received in the reporting period. Full C: Evaluation of CSR by External Parties
C: Page 58(Evaluation of CSR by External Parties(FY2011))

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Section Indicator GC Principle Extent of Reporting References
3. Report Parameters
Report Profile
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Full C: CSR Reporting Policy
C: Page 4 (Editorial Policy)
E: Editing Policy
E: Page2 (Editing Policy)
3.2 Date of most recent previous report (if any) Full
3.3 Reporting cycle (annual, biennial, etc.) Full
3.4 Contact point for questions regarding the report or its contents. Full C: Inquiries about CSR and Environmental Activities
C: Back Cover (Contacts)
E: Back Cover (Contacts)
Report Scope and Boundary
3.5 Process for defining report content, including:
-Determining materiality;
-Prioritizing topics within the report; and
-Identifying stakeholders the organization expects to use the report.
Full C: CSR Reporting Policy
C: Page 4 (Editorial Policy)
E: Editing Policy
E: Page2 (Editing Policy)
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. Full
3.7 State any specific limitations on the scope or boundary of the report. Full
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Full
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Full C: Distribution of Economic Value to Stakeholders
C: Page3 (Distribution of Economic Value to Stakeholders)
E1:Results of the Fourth Environmental Action Plan
E1:Page 9-10(Visions and Strategies/Result s of the Fourth Environmental Action Plan)
E2:Formulation of the Fifth Environmental Action Plan
E2:Page11-12(Visions and Strategies/Formulation of the Fifth Environmental Action Plan)
E3: Outline of Environmental Impacts
E3: Page 13-14 (Visions and Strategies/Overview of Environmental Impacts)
E4: Green Management/Environmental Accounting
E4:Page 61-62 (Green Management/Environmental Accounting)
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/periods, nature of business, measurement methods). Full C: Financial Results
C: Page 3 (Financial Results)
IR: Financial Highlights
A: Page4 (Financial Highlights)
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Full C: Significant Change during the Reporting Period
C: Page 4 (Significant Change during the Reporting Period)
GRI Content Index
3.12 Table identifying the location of the Standard Disclosures in the report. Full C: GRI Content Index
Assurance
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). Full C:Third-Party Comments on the CSR Report
C:Page57(A Third Party Review of the CSR Report)
E: Green Management/Third-party Evaluation
E: Page 69(Green Management/Third-party Evaluation)

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Section Indicator GC Principle Extent of Reporting References
4. Governance, Commitments, and Engagement
Governance
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Full C: Corporate Governance
C:Page 27(Corporate Governance)
IR1: Corporate Governance
IR2: Corporate Governance/Directors
A:Page44-49(Corporate Governance)
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement). Full C: Corporate Governance
C:Page 27(Corporate Governance)
IR1: Corporate Governance
IR2: Corporate Governance/Directors
A1: Page44-49(Corporate Governance)
O: Senior Management
A2: Page50-51(Directors and Executive Officers)
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. Full C: Corporate Governance
C: Page 27(Corporate Governance)
IR1: Corporate Governance
IR2: Corporate Governance/Directors
A: Page44-49(Corporate Governance)
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Full C1: Dialogue with Shareholders and Investors
C2: Dialogue with Employee and Customer
C1-2:Page28(Dialogue with Shareholders)
C3: Whistleblower System
C3: Page43(Effective use of the whistleblower system)
IR: Shareholders' Meeting
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Full C: Compensation for Directors and Executive Officers
C:Page 27(Compensation for directors and executive officers)
IR1: Compensation
IR2: Compensation Policy and the Amount of Compensation
A: Page49(Compensation Policy and the Amount of Compensation)
E:Green Mamagement/Performance Evaluation and Awards
E:Page 60 (Green Management/Performance Evaluation and Awards)
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Full C1: Corporate Governance
C1:Page 27(Corporate Governance)
C2: Toshiba Group Standards of Conduct
4.7 Process for determining the composition,qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity. Full C: Corporate Governance
C: Page 27 (Corporate Governance)
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Full C1: Corporate Philosophy
C1: Page1-2 (Corporate Philosophy, Toward Realizing the Corporate Philosophy)
C2: Toshiba Group Standards of Conduct
C3: Major Achievements in FY2011 and Targets & Plans for FY2012
C3: Page 21-24(Major Achievements in FY2011 and Targets & Plans for FY2012)
E1: Environmental Vision 2050
E1:Page 7-8(Visions and Strategies/Toward Environmental Vision 2050)
E2: Results of the Fourth Environmental Action Plan
E2: Page 9-10(Visions and Strategies/Result s of the Fourth Environmental Action Plan)
E3: Formulation of the Fifth Environmental Action Plan
E3:Page11-12(Visions and Strategies/Formulation of the Fifth Environmental Action Plan)
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Full C1: Corporate Governance
C1:Page 27(Corporate Governance)
C2: CSR Management Structure
C2: Page 25(Toshiba Group CSR Management Structure)
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Full C: Corporate Governance
C: Page 27(Corporate Governance)
Commitments to External Initiatives
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Full IR: Business Risk Factors
C1: Risk Management and Compliance
C1:Page43-44(Risk Management and Compliance)
C2: Quality Control
C3: Ensuring Product Safety
C2-3:Page 47-48(Quality Assurance and Safety , Dealing with Product Accidents)
E: Greening of Products (Environmentally Conscious Products)
E: Page 33-46(Greening of Products/Creation of Products with the Highest Level of Environmental Performance)
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Full C1: UN Global Compact
C2: Company Overview/CSR-related international charters Toshiba endorses
C2: Page 3(Company/CSR-related international charters Toshiba endorses)
C3:CEO Commitment/UN Global Compact
C3: Page 5(CEO Commitment/UN Global Compact)
C4: Strengthening CSR management based on the principles of ISO 26000
C4:Page19(Strengthening CSR management based on the principles of ISO 26000)
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization:
-Has positions in governance bodies;
-Participates in projects or committees;
-Provides substantive funding beyond routine membership dues; or
-Views membership as strategic.
Full C1: Toshiba Group Business Overview/Membership in CSR-related organization
C1:Page 3(Toshiba Group Business Overview/Membership in CSR-related organization )
C2: Government & Authorities
Stakeholder Engagement
4.14 List of stakeholder groups engaged by the organization. Full C: Stakeholders
C: Page 2 (Major Stakeholders and Toshiba Group's responsibilities )
4.15 Basis for identification and selection of stakeholders with whom to engage Full C: Stakeholders
C: Page 2 (Major Stakeholders and Toshiba Group's responsibilities )
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Full C: Stakeholder Dialogue
C: Page 28(Holding stakeholder dialogue periodically)
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Full C1: CSR Reporting Policy/Our efforts to report on the priority issues for our stakeholders and those for Toshiba Group
C1: Page 4(CSR Reporting Policy/Our efforts to report on the priority issues for our stakeholders and those for Toshiba Group)
C2: Stakeholder Dialogue
C2:Page 28(Holding stakeholder dialogue periodically)

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Section Indicator GC Principle Extent of Reporting References
5. Performance index
Economic
Management Approach
Goals and Performance Full IR1: Business Strategies
IR2: Mid-term Business Plan
A:Page14-15(Mid-term Business Plan)
Policy Full IR1: Business Strategies
IR2: An Interview with the President
A: Page 6-13 (An Interview with the President)
Additional Contextual Information Full IR: Investor Relations
Economic Performance
EC1.Core peformance indicator Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Full IR1: Financial Indicators
IR2: Financial Hightlights
A: Page 4 (Financial Hightlights, Toshiba Corporation and its Subsidiaries)
C: Distribution of Economic Value to Stakeholders
C: Page 3 (Distribution of Economic Value to Stakeholders)
EC2.Core peformance indicator Financial implications and other risks and opportunities for the organization's activities due to climate change. Principle 7 Full IR1: Mid-to Long-term Vision and Basic Strategic Policies
IR2: Mid-term Business Plan
A: Page14-15(Mid-term Business Plan)
E: Environmental Vision 2050
E: Page 7-8(Visions and Strategies/Toward Environmental Vision 2050)
EC3.Core peformance indicator Coverage of the organization's defined benefit plan obligations. Full C: Toshiba Corporate Pension Plan
IR: Long-Term Liabilities/Accrued pension and severance costs
A: P57 (Long-Term Liabilities/Accrued pension and severance costs)
EC4.Core peformance indicator Significant financial assistance received from government. Not reported -
Market Presence
EC5. Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. Principle 1 Not reported -
EC6.Core peformance indicator Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Limited C1: CSR Management in the Supply Chain
C1: Page 45(Managing CSR in the Supply Chain)
C2: Contributing to Economic, Educational, and Cultural Development in Host Countries around the world
C2:P51
EC7.Core peformance indicator Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. Principle 6 Limited C: Contributing to Economic, Educational, and Cultural Development in Host Countries around the world
C: Page 51 (Contributing to economic, educational, and cultural development in host countries around the world)
Indirect Economic Impacts
EC8.Core peformance indicator Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement. Full C1: Support for Local Community Development and Public Policies
C2: Corporate Citizenship Activities
C3: Support in the Aftermath of Disasters
C1-3:P 53-54(Support for Local Community Development and Public Policies; Corporate Citizenship Activities; Support in the Aftermath of Disasters)
EC9. Understanding and describing significant indirect economic impacts, including the extent of impacts. Limited E:Green Management/Environmental Accounting
E:Page 61-62 (Green Management/Environmental Accounting)
Environmental
Management approach
Management approach Full E: Green Management/Continuous Improvement of Basic Activities
E: Page 55-70(Green Management/Continuous Improvement of Basic Activities)
Goals and Performance Full E1: Results of the Fourth Environmental Action Plan
E1:Page 9-10(Visions and Strategies/Result s of the Fourth Environmental Action Plan)
E2: Formulation of the Fifth Environmental Action Plan
E2: Page11-12(Visions and Strategies/Formulation of the Fifth Environmental Action Plan)
Policy Full E:Green Management/Environmental Policy
E: Page 55(Green Management/Toshiba Group's Policy for the Environment)
Organizational Responsibility Full E:Green Management/Environmental Management Structure
E: Page 57(Green Management/Environmental Management Structure)
Training and Awareness Full E: Green Management/Environmental Education and Qualification
E: Page 58 (Green Management/Environmental Education and Qualification)
Monitoring and Follow-up Full E:Green Management/Environmental Audits
E: Page 59(Green Management/Environmental Audits)
Additional Contextual Information Full E:Green Management/Continuous Improvement of Basic Activities
E: Page 55-70(Green Management/Continuous Improvement of Basic Activities)
Materials
EN1.Core peformance indicator Materials used by weight or volume Principle 8 Full E: Outline of Environmental Impacts
E: Page 13-14 (Overview of Environmental Impacts)
EN2.Core peformance indicator Percentage of materials used that are recycled input materials. Principle 8, 9 Limited E: Greening of Products/Efficient Use of Resources for Products/Incoming Recycling Initiatives
E: P41(Greening of Products/Efficient Use of Resources/Incoming Recycling Initiatives
Energy
EN3.Core peformance indicator Direct energy consumption by primary energy source. Principle 8 Full E: Outline of Environmental Impacts
E :Page 13-14 (Visions and Strategies/Overview of Environmental Impacts)
EN4.Core peformance indicator Indirect energy consumption by primary source. Principle 8 Full E: Outline of Environmental Impacts
E: Page 13-14 (Visions and Strategies/Overview of Environmental Impacts)
EN5. Energy saved due to conservation and efficiency improvements. Principle 8, 9 Full E1: Results of the Fourth Environmental Action Plan
E1: Page 9-10(Visions and Strategies/Results of the Fourth Environmental Action Plan)
E2: Formulation of the Fifth Environmental Action Plan
E2: Page11-12(Visions and Strategies/Formulation of the Fifth Environmental Action Plan)
E3: Greening of Process/Mitigation of Climate Change/Reducing total GHG emissions
Greening of Process/Mitigation of Climate Change/Reducing energy-derived CO₂ emissions
Greening of Process/Mitigation of Climate Change/Product Logistics
Greening of Process/Mitigation of Climate Change/Employees' Business Travel
Greening of Process/Mitigation of Climate Change/Use of Renewable Energy
Greening of Process/Mitigation of Climate Change/Introducing electric vehicles
Greening of Process/Mitigation of Climate Change/Making CO₂ emissions in the supply chain visible
E3:Page21-24(Greening of Process/Mitigation of Climate Change)
E4: Greening of Products/Mitigation of Climate Change
E4: Page 37-39(Greening of Products/Mitigation of Climate Change)
EN6. Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Principle 8, 9 Full E1: Greening of Products/ECP and Excellent ECP
Greening of Products/Mitigation of Climate Change
Greening of Products/Product Eco-Efficiency
E1: Page 35-36(Greening of Products/Creation of Excellent ECPs)
Page 37-39(Greening of Products/Mitigation of Climate Change)
Page 45-46(Greening of Products/Product Eco-efficiency)
E2: Greening by Technology/Low-Carbon Energy Technologies
Greening by Technology/Photovoltaic Power Generation
Greening by Technology/Hydroelectric Power Generation
Greening by Technology/Geothermal Power Generation
Greening by Technology/Wind Power Generation
Greening by Technology/Thermal Power Generation
Greening by Technology/Nuclear Power Generation
Greening by Technology/Smart Grids
Greening by Technology/Rechargeable Battery SCiB™
E2: Page 47-54((Greening by Technology/Low-Carbon Energy Technologies)
EN7. Initiatives to reduce indirect energy consumption and reductions achieved. Principle 8, 9 Full E1: Greening of Process/Mitigation of Climate Change/Reducing energy-derived CO2emissions
E2: Greening of Process/Mitigation of Climate Change/Use of Renewable Energy
E1-2: Page 22-23 (Greening of Process/Use of renewable energy/A semiconductor plant for which environmentally conscious measures were taken starting from the planning stage)
Water
EN8.Core peformance indicator Total water withdrawal by source. Principle 8 Full E1: Outline of Environmental Impacts
E1: Page 13-14 (Overview of Environmental Impacts)
E2: Greening of Process/Efficient Use of Resources/Efficient use of water resources
E2:Page 26 (Greennig of Process/Efficient Use of Resources/Efficient use of water resources)
EN9. Water sources significantly affected by withdrawal of water Principle 8 Not reported -
EN10. Percentage and total volume of water recycled and reused. Principle 8, 9 Full E: Outline of Environmental Impacts
E: Page 13-14 (Overview of Environmental Impacts)
E2: Greening of Process/Efficient Use of Resources/Efficient use of water resources
E2: Page 26 (Greennig of Process/Efficient Use of Resources/Efficient use of water resources)
Biodiversity
EN11.Core peformance indicator Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Principle 8 Full E: Green Management/Biodiversity
E: Page 63-64 (Green Management/Conservation of Biodiversity)
EN12.Core peformance indicator Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Principle 8 Full E: Green Management/Biodiversity
E: Page 63-64 (Green Management/Conservation of Biodiversity)
EN13. Habitats protected or restored. Principle 8 Full E: Green Management/Biodiversity
E: Page 63-64 (Green Management/Conservation of Biodiversity)
EN14. Strategies, current actions, and future plans for managing impacts on biodiversity. Principle 8 Full E: Green Management/Biodiversity
E: Page 63-64 (Green Management/Conservation of Biodiversity)
EN15. Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Principle 8 Limited E: Green Management/Biodiversity/Initiatives at Production Sites
E: Page 63-64 (Green Management/Conservation of Biodiversity/Initiatives at production sites)
Emissions, Effluents, and Waste
EN16.Core peformance indicator Total direct and indirect greenhouse gas emissions by weight. Principle 8 Full E1: Outline of Environmental Impacts
E1: Page 13-14 (Overview of Environmental Impacts)
E2: Greening of Process/Mitigation of Climate Change/Reducing total GHG emissions
Greening of Process/Mitigation of Climate Change/Reducing energy-derived CO2 emissions
Greening of Process/Mitigation of Climate Change/Product Logistics
Greening of Process/Mitigation of Climate Change/Employees' Business Travel
Greening of Process/Mitigation of Climate Change/Use of Renewable Energy
Greening of Process/Mitigation of Climate Change/Introducing electric vehicles
E2: Page 21-24(Greening of Process/Mitigation of Climate Change)
EN17.Core peformance indicator Other relevant indirect greenhouse gas emissions by weight. Principle 8 Full
EN18. Initiatives to reduce greenhouse gas emissions and reductions achieved. Principle 7, 8, 9 Full E1: Greening of Process/Mitigation of Climate Change/Reducing energy-derived CO2 emissions
E1: Page 21-22(Greening of Process/Mitigation of Climate Change)
E2: Greening of Products/Mitigation of Climate Change
E2: Page 37-39(Greening of Products/Mitigation of Climate Change)
E3: Greening by Technology/Low-Carbon Energy Technologies
Greening by Technology/Photovoltaic Power Generation
Greening by Technology/Hydroelectric Power Generation
Greening by Technology/Geothermal Power Generation
Greening by Technology/Wind Power Generation
Greening by Technology/Thermal Power Generation
Greening by Technology/Nuclear Power Generation
Greening by Technology/Smart Grids
Greening by Technology/Rechargeable Battery SCiB™
E3: Page 47-54(Greening by Technology/Low-Carbon Energy Technologies)
EN19.Core peformance indicator Emissions of ozone-depleting substances by weight. Principle 8 Full E: Greening of Process/Management of Chemicals/Management of ozone-depleting substances
E: Page 28 (Greening of Process/Management of Chemicals/Management of ozone-depleting substances)
EN20.Core peformance indicator NOx, SOx, and other significant air emissions by type and weight. Principle 8 Full E1: Outline of Environmental Impacts
E1: Page 13-14 (Visions and Strategies/Overview of Environmental Impacts)
E2: Greening of Process/Management of Chemicals/Impacts on Air and Water
E2: Page 28(Greening of Process/Management of Chemicals/Mnagement of substances that have impacts on the atmosphere and hydrosphere)
EN21.Core peformance indicator Total water discharge by quality and destination. Principle 8 Full E1: Outline of Environmental Impacts
E1: Page 13-14 (Overview of Environmental Impacts)
E2:Greening of Process/Management of Chemicals/Impacts on Air and Water
E2: Page 28(Greening of Process/Management of Chemicals/Mnagement of substances that have impacts on the atmosphere and hydrosphere)
EN22.Core peformance indicator Total weight of waste by type and disposal method. Principle 8 Full E1: Outline of Environmental Impacts
E1:Page 13-14 (Visions and Strategies/Overview of Environmental Impacts)
E2: Greening of Process/Efficient Use of Resources
E2: Page 25-26(Greening of Process/Efficient Use of Resources)
EN23.Core peformance indicator Total number and volume of significant spills. Principle 8 Full E: Greening of Process/Environmental Management for Factories/Soil and groundwater purification
E: Page 29(Greening of Process/Response to Environmental Risks/Soil and groundwater purification)
EN24. Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Principle 8 Not reported -
EN25. Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. Principle 8 Full E: Green Management/Biodiversity/Initiatives at Production Sites
E: Page 63-64 (Green Management/Conservation of Biodiversity/Initiatives at production sites)
Products and Services
EN26.Core peformance indicator Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Principle 7, 8, 9 Full E: Greening of Products/Creation of Products with the Highest Level of Environmental Performance
E: Page 33-46(Greening of Products/Creation of Products with the Highest Level of Environmental Performance)
EN27.Core peformance indicator Percentage of products sold and their packaging materials that are reclaimed by category. Principle 8, 9 Limited E1: Outline of Environmental Impacts
E1: Page 13-14 (Visions and Strategies/Overview of Environmental Impacts)
E2:Greening of Process/Recycling of End-of-Life Products/Global Recycling
Greening of Process/Recycling of End-of-Life Products/Recycling in Japan
E2: Page 31-32(Greening of Process/Recycling of End-of-Life Products)
Compliance
EN28.Core peformance indicator Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations. Principle 8 Full E: Green Management/Risks and Compliance/Compliance with environmental laws and regulations
E: Page 57(Green Management/Risks and Compliance/Compliance with environmental laws and regulations)
(No environmental violation in FY2011)
Transport
EN29. Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Principle 8 Limited E1: Outline of Environmental Impacts
E1:Page 13-14 (Visions and Strategies/Overview of Environmental Impacts)
E2: Greening of Process/Mitigation of Climate Change/Reducing CO2 emissions associated with product logistics
E2: Page 22(Greening of Process/Mitigation of Climate Change/Reducing CO2 emissions associated with product logistics)
Overall
EN30. Total environmental protection expenditures and investments by type. Principle 7, 8, 9 Full E: Green Management/Environmental Accounting
E: Page 61-62 (Green Management/Environmental Accounting)
Social
Labor Practices and Decent Work
Management Approach
Goals and Performance Full C: Major Achievements in FY2011and Targets & Plans for FY2012
C: Page 21-24(Major Achievements in FY2011 and Targets & Plans for FY2012)
Policy Full C1: Policy on Respect for Human Rights and Prohibition of Discrimination
C2: Policy on Fair Personnel Evaluation and Treatment
C3: Promotion Structure for Nurturing Diversity
C4: Cultivating Global Human Resources
C5: Occupational Health and Safety (OH&S) Policy
C1-5: Page 29-33(Labor Practices)
Organizational Responsibility Full C1: Framework for Respecting Human Rights
C2: System for Promoting Fair Personnel Evaluation and Treatment
C3: Promotion Structure for Nurturing Diversity
C4: Cultivating Global Human Resources
C5: OH&S Promotion Framework
Training and Awareness Full C1: Education on Respect for Human Rights
C1: Page 29(Human rights education initiative led by the Employee Wellness Division)
C2: Training for Fair Personnel Evaluation and Treatment
C3: Education and Training on Respect for Diversity
C4: Training Programs at Toshiba Group
C5: Raising Awareness and Education for Ensuring Employee Health and Safety
Monitoring and Follow-Up Full C1: Provision of Consulting Services for Employees
C2: Systems for Soliciting Employee Opinions (Checks and Audits for Fair Personnel Evaluation and Treatment)
C3: Systems for Soliciting Employee Opinions (Checks and Audits for Development of Employee Capabilities)
C4: OH&S Checks and Audits
Additional Contextual Information Full C1: Human Rights: Respect for Human Rights and Prohibition of Discrimination
C2: Fair Evaluation and Treatment
C3: Promotion of Diversity
C4: Human Resources Development
C5: Occupational Health and Safety
CC1-5: Page 29-33(Labor Practices)
Employment
LA1.Core peformance indicator Total workforce by employment type, employment contract, and region, broken down by gender. Limited C1: Breakdown of Toshiba Group Employees (as of the end of March 2012)
C1: Page 30 (Toshiba Group Employees (as of March 31, 2012)
C2: No. of Employees by Region (as of March 31, 2012)
C2: Page 3 (No. of Employees by Region (as of March 31, 2012)
LA2.Core peformance indicator Total number and rate of new employee hires and employee turnover by age group, gender, and region. Principle 6 Not reported
LA3. Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of oerations. Limited C: Toshiba Corporate Pension Plan
(Pension Plan is only for permanent employees)
Labor/Management Relations
LA4.Core peformance indicator Percentage of employees covered by collective bargaining agreements. Principle 1, 3 Limited C: Ensuring Rights of Labor
LA5.Core peformance indicator Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. Principle 3 Limited C: Promoting Labor-Management Dialogue
Occupational Health and Safety
LA6. Percentage of total workforce represented in formal joint management worker health and safety committees that help monitor and advise on occupational health and safety programs. Principle 1 Full C: OH&S Promotion Framework
LA7.Core peformance indicator Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities, by region and by gender. Principle 1 Limited C: Frequency of occupational accidents leading to absence at Toshiba Group
C: Page 33 (Rate of Work-Related Accidents)
LA8.Core peformance indicator Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Principle 1 Full C: Ensuring Health Management
C: Page 34(Various measures to maintain and improve employees' physical and mental health
LA9. Health and safety topics covered in formal agreements with trade unions. Principle 1 Limited C: OH&S Promotion Framework
Training and Education
LA10.Core peformance indicator Average hours of training per year per employee by gender, and by employee category. Not reported -
LA11. Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Full C: Human Resources Development
C: Page 30(Human Resources Development)
LA12. Percentage of employees receiving regular performance and career development reviews, by gender. Full C1: Fair Evaluation and Treatment
C2: Using Full-fledged Career Development Systems
C2: Page 30 (Using Full-Fledged Career Development Systems)
Diversity and Equal Opportunity
LA13.Core peformance indicator Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Principle 1, 6 Limited C: Promotion of Diversity
C: Page 31-32(Promotion of Diversity)
LA14.Core peformance indicator Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. Principle 1, 6 Full No discrimination with regard to male and female compensation within the same category
Human Rights
Management Approach
Goals and Performance Full C: Major Achievements in FY2011 and Targets & Plans for FY2012
C: Page 21-24(Major Achievements in FY2011 and Targets & Plans for FY2012)
Policy Full C1: Policy on Respect for Human Rights and Prohibition of Discrimination
C1: Page 29(Respect for human rights)
C2: Protecting Human Rights Throughout Our Supply Chain
C2: Page 29(Protecting human rights throughout our supply chain)
Organizational Risk Assessment Not reported
Impact Assessment Not reported
Organizational Responsibility Full C: Framework for Respecting Human Rights
Training and Awareness Full C: Education on Respect for Human Rights
C: Page 29(Human rights education initiative led by the Employee Wellness Division)
Monitoring, Follow-Up and Remdiation Limited C1: Provision of Consulting Services for Employees
C2: Supply Chain Checks and Audits
C2: Page 45(Performing audits of outsourced manufacturers of Toshiba-brand products)
Additional Contextual Information Full C: Respect for Human Rights and Prohibition of Discriminationn
C: Page 29(Respect for Human Rights and Prohibition of Discrimination)
Investment and Procurement Practices
HR1.Core peformance indicator Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Principle 1-6 Not reported -
HR2.Core peformance indicator Percentage of significant suppliers, contractors, and other business partners that have undergone human rights screening, and actions taken. Principle 1-6 Full C: CSR Management in the Supply Chain
C: Page 45(Managing CSR in the Supply Chain
HR3. Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Principle 1-6 Limited C: Risk Management and Compliance Education
C: P43(Compliance education appropriate to the circumstances of individual regions)
Non-Discrimination
HR4.Core peformance indicator Total number of incidents of discrimination and actions taken. Principle 1, 2, 6 Not reported -
Freedom of Association and Collective Bargaining
HR5.Core peformance indicator Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. Principle 1, 2, 3 Full C: CSR Management in the Supply Chain/Items covered by the CSR Survey
C: Page 45(Managing CSR in the Supply Chain)

Child Labor
HR6.Core peformance indicator Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. Principle 1, 2, 5 Full C1: Protecting Human Rights Throughout Our Supply Chain
C2:CSR Management in the Supply Chain/Items covered by the CSR Survey
C2: Page 45(Managing CSR in the Supply Chain)
Forced and Compulsory Labor
HR7.Core peformance indicator Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor Principle 1, 2, 4 Full C1:Protecting Human Rights Throughout Our Supply Chain
C2: CSR Management in the Supply Chain/Items covered by the CSR Survey
C2:Page 45(Managing CSR in the Supply Chain)
Security Practices
HR8. Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. Principle 1, 2 Not reported -
Indigenous Rights
HR9. Total number of incidents of violations involving rights of indigenous people and actions taken. Principle 1, 2 Not reported -
Assessment
HR10. Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. Not reported
Rmediation
HR11. Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. Not reported
Society
Management Approach
Goals and Performance Full C: Major Achievements in FY2011and Targets & Plans for FY2012
C: Page 21-24(Major Achievements in FY2011 and Targets & Plans for FY2012)
Policy Full C1: Risk Management and Compliance Policy
C1: Page 43(Ensuring compliance worldwide)
C2: Policy on Corporate Citizenship Activities
C3: Community Involvement and Development
Organizational Responsibility Full C1: Risk Management and Compliance Management Structure
C1: Page 43 (Risk Management and Compliance Management Structure)
C2: Promoting Corporate Citizenship Activities Worldwide
C3: Structure for Community-related Corporate Citizenship Activities
Training and Awareness Full C1: Risk Management and Compliance Education
C1: Page 43-44 (Risk Management and Compliance)
C2: Promoting Corporate Citizenship Activities Worlwide
C2: Page 53(Promoting corporate citizenship activities worldwide)
Monitoring and Follow-Up Full C1: Whistleblower System
C1: Page 44(Effective use of the whistleblower system)
C2: Compliance Situation Inspection and Audit
C3: Examination and Evaluation of Community-related Corporate Citizenship Activities
Additional Contextual Information Full C1: Fair Competition and Trading Practicess
C1: Page45(Fair Competition and Trading Practices)
C2: Export Control
C3: Information Security Management
C3: Page 46(Information Security Management)
C4: Protection of Intellectual Property
C4: Page 46 (Protection of Intellectual Property)
C5: Community Involvement and Development
C5: Page 51-54 (Community Involvement and Development)
Local Communities
SO1.Core peformance indicator Percentage of operations with implemented local community engagement, impact assessments, and development programs. Limited C:Community Relations
E1:Green Management/Conservation of Biodiversity/Initiatives at production sites
E1:Page 63-64 (Green Management/Conservation of Biodiversity/Initiatives at production sites)
E2:Greening of Process/Management of Chemicals
E2:Page 27-28(Greening of Process/Management of Chemicals)
E3:Greening of Process/Environmental Management for Factories/Soil and groundwater purification
E3:Page 29(Greening of Process/Response to Environmental Risks/Soil and groundwater purification)
SO9.Core peformance indicator Operations with significant potential or actual negative impacts on local communities. Limited C:Community Relations(Structure for Community-related Corporate Citizenship Activities)
S10.Core peformance indicator Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. Full C:Community Relations(Examination and Evaluation of Community-related Corporate Citizenship Activities)
Corruption
SO2.Core peformance indicator Percentage and total number of business units analyzed for risks related to corruption. Principle 10 Full C: Risk Management and Compliance
C: Page 43-44(Risk Management and Compliance)
SO3.Core peformance indicator Percentage of employees trained in organization's anti-corruption policies and procedures. Principle 10 Full C1: Risk Management and Compliance Education
C1: Page 43-44(Risk Management and Compliance)
SO4.Core peformance indicator Actions taken in response to incidents of corruption. Principle 10 Full C: Response to Compliance Violations
C: Page 44 (Appropriate measures in response to violation)
Public Policy
SO5.Core peformance indicator Public policy positions and participation in public policy development and lobbying. Principle 1-10 Limited C: Recommendations on Public Policies
SO6. Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Principle 10 Not reported -
Anti-Competitive Behavior
SO7. Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes. Full C: Response to Compliance Violations
C: :Page 44 (Appropriate measures in response to violation)
(No anti-trust violation in FY 2011)
A: Page 20Financial Review (Risks related to material legal proceedings)
Compliance
SO8.Core peformance indicator Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations. Full C: Response to Compliance Violations
C: Page 44 (Appropriate measures in response to violation)
Product Responsibility
Management Approach
Goals and Performance Full C: Major Achievements in FY2011and Targets & Plans for FY2012
C: Page 21-24(Major Achievements in FY2011 and Targets & Plans for FY2012)
Policy Full C1: Quality Control Policy
C1: Page 47 (Toshiba Group Quality Control Policy)
C2: Basic Policy on Product Safety
C3: Policy on Information and Labeling Related to Products
C4: Toshiba Group Customer Satisfaction Policy
C4: Page 49 (Toshiba Group CS Promotion Policy)
C5: Policy on Customer Support
Organizational Responsibility Full C1: Quality Promotion Structure
C1: Page 47 (Quality Promotion Structure)
C2: Toshiba Group's Structure to Respond to Product Accidents
C2: Page 48 (Toshiba Group's Structure to Respond to Product Accidents)
C3: CS Promotion Structure
C4: Structure for Customer Support
Training and Awareness Full C1: Promoting Initiatives Aimed at Enhancing Capabilities to Ensure Product Quality
C1: Page 48 (Training personnel in charge of quality assurance)
C2: Education on Product Safety
C3: Education on Product Information and Labeling
C4: Education and Training of Employees on Dealing with Customers
C4: Page 49 (Improving customer-orientation to provide after-sales service for all our customers)
Monitoring and Follow-Up Full C1: Quality Control Checks and Audits
C1: Page 47 (Emphasizing on-site quality control inspections and participation in third-party quality evaluations)
C2: Checks and Audits on CS Promotion
C3: Checks and Audits concerning Customer Support
Additional Contextual Information Full C1: Universal Design
C1: Page 50 (Promotion of Universal Design)
Customer Health and Safety
PR1.Core peformance indicator Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Principle 1 Full C1: Quality Control
C2: Ensuring Product Safety
C2: Page 47-48 (Quality Assurance and Safety )
E: Greening of Products/Creation of Products with the Highest Level of Environmental Performance
E: Page 33-46(Greening of Products/Creation of Products with the Highest Level of Environmental Performance)
PR2. Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Principle 1 Limited C: Disclosure of Product Safety and Quality Information
C: Page 48(Dealing with Product Accidents)
Product and Service Labeling
PR3.Core peformance indicator Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Principle 8 Limited C: Policy on Information and Labeling Related to Products
E: Greening of Products/Creation of Products with the Highest Level of Environmental Performance
E: Page 33-46(Greening of Products/Creation of Products with the Highest Level of Environmental Performance)
PR4. Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Principle 8 Full C: Information on Product Safety
(No incident in the fiscal year)
PR5. Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Full C: Customer Satisfaction (CS) Survey
C: Page 49-50(Enhancing Customer Satisfaction)
Marketing Communications
PR6.Core peformance indicator Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Full C: Accurate Product Information and Appropriate Advertising
PR7. Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Full C: Information on Product Safety
(No incident in the fiscal year)
Customer Privacy
PR8. Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Principle 1 Full C: Incidents Related to Personal Data
(No incident in the fiscal year)
Compliance
PR9.Core peformance indicator Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. Full No fines or penalties paid

Core peformance indicatorCore performance indicator
Extent of Reporting  Full: Full, Limited: Limited, Not reported: Not reported

(as of October,2012)



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