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Home > About Toshiba > CSR > Engagement > CSR Report 2011 > Results of the Questionnaire Survey for the CSR Report 2010

CSR Corporate Social Responsibilities

Committed to People, Committed to the Future.

CSR Report:

Results of the Questionnaire Survey for the CSR Report 2010

We received 85 responses to the questionnaire enclosed in the Toshiba Group CSR Report 2010. We would like to thank you for your generous contribution.

Results of the Questionnaire Survey

1.How do you rate Toshiba Group CSR Report 2010 ?

Excellent 31%, Good 54%, Satisfactory 14%, Unsatisfactory 1%

2. What is your evaluation of this report ?

2-1 Content
Good 49%, Satisfactory 47%, Insufficient/No response 4%

2-2 Length
Long 15%, Appropriate 82%, Short 2% No response 1%

2-3 Design
Good 46%, Satisfactory 42%, Poor 1%, No response 11%

2-4 Ease of understanding
Easy 59%, Satisfactory 29%, Difficult 1%, No response11%


Main Comments and Suggestions

  • The reporting based on the seven core subjects of ISO 26000 is complete and well balanced.
  • The reporting is easy to understand with the targets, achievements and measures clearly reported.
  • The report lacks information on lowlights and clear presentation of issues of Toshiba Group.
  • The images are small; therefore, request to use larger pictures and make the report more visually attractive.

Major Improvements Incorporated in CSR Report 2010

  • We have made an effort to present Toshiba Group's activities in line with the issues/actions recommended based on seven core subjects of the guidance ISO 26000.
  • For each core subject of ISO 26000, we have listed the major progress and achievements for FY2010 on the topmost part of the page making the information easily accessible.
  • We have upgraded information on topics of considerable interest for our stakeholders, such as environmental issues, employee work conditions and systems.


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