• 2011
• 2010
• 2009
• 2008
• 2007
• 2006

In editing the CSR Report, we examine and take into consideration the issues material for both our stakeholders as well as the Group, then verify the results using a Toshiba-specific index for determining materiality. Based on this, we have edited this CSR Report 2011 with the two new features described below.

In addition to the CSR Report, Toshiba Group also publishes the Annual Report, the Environmental Report, and the Social Contributions Activities Report and provides the latest information on the corporate website.

• Strengtheing CSR Management based on the Principles of ISO 26000

Organizations covered in this report

In principle, the Toshiba Group (Toshiba Corporation and its 498 consolidated subsidiaries in Japan and overseas) are covered in this report, but individual entities are indicated in cases where information does not pertain to the Toshiba Group.

Note: “Toshiba” in this report means Toshiba Corporation

Reporting period

This report focuses on the results of activities in FY2010 (from April 1, 2010 to March 31, 2011), but also includes some activities continuing from the past as well as more recent ones.

Significant change during the reporting period

As of October 1, 2010, Toshiba Corporation transferred its mobile phone business to a new company (Fujitsu Toshiba Mobile Communications Limited), with 80.1% of this new company's stocks being allotted to Fujitsu Ltd.

Publication

Current issue: August 2011 (next issue scheduled for August 2012; previous issue was August 2010)

Reference Guidelines

• Global Reporting Initiative (GRI)
• Sustainability Reporting Guidelines (G3)
• Environmental Reporting Guidelines (FY2007 Version), Ministry of the Environment of Japan
• Environmental Accounting Guidelines 2005, Ministry of the Environment of Japan
• ISO 26000:2010, Guidance on Social Responsibility

In editing the CSR Report, we examine and take into consideration the issues material for both our stakeholders as well as the Group, then verify the results using a Toshiba-specific index for determining materiality.

Based on this, we have edited this CSR Report 2010 with the two new features described below.

Integrity Report I Meet Our Responsibilities to Society

Includes a special feature on Toshiba Group's initiatives aimed at contributing to the protection of the global environment through business activities.

Vision and goals of Toshiba Group to establish a position as one of the world's foremost eco-companies and initiatives aimed at realizing these visions

Integrity Report Meet our responsibilities to society Integrity Report Secure sound management and finances We have provided an overview of the Environmental Vision 2050, which is aimed at creating a world in which people can live richer lifestyles in harmony with the Earth, and report on the proactive initiatives of Toshiba Group to realize the vision based on the concept of three “Greens.”

Integrity Report II Secure Sound Management and Finances

Includes reporting based on the degree of materiality for stakeholders and in accordance with the international standards and guidelines for CSR reporting.

• Assessment of the degree of materiality based on the three principles of the AA1000AP
• Selection of items based on the seven core subjects in ISO/DIS 26000

Following the procedures for selecting items to be reported based on the AA1000AP (see CSR Report 2010 p19), we have the edited the CSR Report 2010 in accordance with the seven core subjects of the ISO 26000 Draft International Standard released in 2009.

Scope of Reporting

Organizations covered in this report

In principle, the Toshiba Group (Toshiba Corporation and its 542 consolidated subsidiaries in Japan and overseas) are covered in this report, but individual entities are indicated in cases where information does not pertain to the Toshiba Group.

Note:

“Toshiba” in this report means Toshiba Corporation

Reporting period

This report focuses on the results of activities in FY2009 (from April 1, 2009 to March 31, 2010), but also includes some activities continuing from the past as well as more recent ones.

Publication

Current issue: August 2010 (next issue scheduled for August 2011; previous issue was August 2009)

Reference Guidelines

Global Reporting Initiative (GRI) Sustainability Reporting Guidelines (G3)
Environmental Reporting Guidelines (FY2007 Version), Ministry of the Environment of Japan
Environmental Accounting Guidelines 2005, Ministry of the Environment of Japan
Draft International Standard ISO/DIS 26000

1) Understanding stakeholders' interests from various perspectives

In conducting our CSR activities, we emphasize our stakeholders' areas of interest and the issues we consider to be the most material in light of Toshiba Group's management philosophy and businesses. We also view communication of our CSR practices and performance to stakeholders as an important aspect of CSR.
Accordingly, our approach to CSR reporting is aligned with the three principles of the AA1000AP*. We determine the materiality of the items to be reported from two perspectives: what our stakeholders consider material based on dialogues with them and what we consider material. From 2006 onward, items that are highly material from both perspectives are reported in the printed report, while other less material items are reported on the website, in line with the principle of responsiveness.

2) Selecting material issues every year, while applying our own process of determining materiality

To create a CSR report based on the three principles of the AA1000AP, Toshiba Group addresses “inclusivity,” the foundation principle, by listing up items comprehensively based on a wide range of information, such as customer queries and opinions, newly emerging social challenges and the highly evaluated CSR reports of several global companies. Based on the correlation between the materiality of stakeholder interests and the strategic importance of our business, we then select the material items to be reported. This materiality is reflected not only in the CSR report but also in our daily business activities as well as in setting our KPIs (Key Performance Indicators)* for CSR management. To enrich the content of the CSR report, Toshiba Group seeks to expand the scope of information and apply greater precision in setting the standards in order to determine the degree of materiality.
Accordingly, we have incorporated the material items in our CSR Report 2009. We endeavor to adhere to the principle of responsiveness through the issue of this CSR report, the Environmental Report and the Social Contributions Activities Report as well as by periodically updating our websites.

* For Toshiba Group's KPIs, refer to “Targets and Achievement”

Scope of Reporting

Organizations covered

In principle, Toshiba Group (Toshiba Corporation and its 537 consolidated subsidiaries in Japan and overseas). For each item whose scope is not Toshiba Group, the individual scope is indicated

Note:

“Toshiba” in this report means Toshiba Corporation

Reporting period

This report focuses on the results of activities in FY2008 (from April 1, 2008 to March 31, 2009) but includes some activities continuing from before and more recent ones

Publication

Current issue: August 2009 (Next issue: Scheduled for August 2010 / Previous issue: August 2008)

Reference Guidelines

Global Reporting Initiative (GRI) Sustainability Reporting Guidelines (G3)

Environmental Reporting Guidelines (FY2007 Version), Ministry of the Environment of Japan
Environmental Accounting Guidelines 2005, Ministry of the Environment of Japan

In FY2008 we strengthened the reporting process based on the AA1000 principles of materiality, completeness, and responsiveness.

Greater precision in evaluating the degree of materiality

We have expanded the scope of verification of stakeholder concerns in consideration of materiality and applied greater precision in evaluating the degree of materiality. For example, emerging areas of interest of stakeholders, such as service and support after termination of a business, are included within the scope. The results of these considerations are reflected not only in reporting but also in business planning and routine activities in order to strengthen Toshiba Group's CSR-oriented management.

Reporting outcomes of stakeholder engagement for enhanced responsiveness

In the “Stakeholder Engagement” sections, we report examples of the reflection in our management and business activities of views and requests identified through dialogues with stakeholders. Our performance in terms of responsiveness has improved.

Combination of printed reports and the website for completeness

We emphasize engagement with stakeholders in the printed CSR Report 2008 while, at the same time, we have redesigned our website in order to present more detailed information and to improve ease of search.

Taking the opportunity of the announcement of Environmental Vision 2050, Toshiba Group issued the Environmental Report (published in September 2008) presenting detailed environment-related data. Through disclosure in printed publications and via the website, we pursue completeness in our reporting.

Reporting based on the AA1000 principles is strengthened.

Key points

Materiality	Expanded scope of verification of stakeholder concerns in consideration of materiality and applied greater precision in evaluating the degree of materiality
Completeness	Detailed reporting of material issues on the enhanced website and publication of the Environmental Report
Responsiveness	Reporting on how we reflect the views of stakeholders about the issues that interest them

Scope of Reporting

Organizations covered

In principle, Toshiba Group (Toshiba Corporation and its 550 consolidated subsidiaries in Japan and overseas). For each item whose scope is not Toshiba Group, the individual scope is indicated.

Note:

“Toshiba” in this report means Toshiba Corporation

Reporting period

This report focuses on the results of activities in FY2007 (from April 1, 2007 to March 31, 2008) but includes some activities continuing from before and more recent ones.

Publication

Current issue: August 2008 (Next issue: Scheduled for August 2009 / Previous issue: August 2007)

Reference Guidelines

Global Reporting Initiative (GRI) Sustainability Reporting Guidelines (G3)

Environmental Reporting Guidelines (FY2007 Version), Ministry of the Environment of Japan
Environmental Accounting Guidelines 2005, Ministry of the Environment of Japan

Toshiba Group embarked on a momentous development in FY2007 as it expanded the energy business against a backdrop of rising concern about climate change. Prior to editing the CSR report, we surveyed 195 stakeholders representing our diverse stakeholder base to ascertain their concerns and areas of interest. They were asked to indicate their degree of interest in each of 105 items covering eight fields. The survey results revealed that the items which both the stakeholders and Toshiba Group consider material coincide to a great extent with the stakeholders' areas of interest.

For CSR Report 2007, we presented the survey results and reflected them in the content.

Overview of the Interest Survey

Survey method	Questionnaire survey (Form sent by post or e-mail)
Survey subject	Individual customers, corporate customers, suppliers, SRI analysts, people who live in the vicinity of Toshiba Group sites, people in NPOs/NGOs, students, Toshiba Group employees (Japan, US, China), 195 stakeholders in total
Survey period	February 2007

• Stakeholder interest reflected in our CSR report

In CSR activities, we emphasize our stakeholders' areas of interest and the issues we consider to be the most material in light of Toshiba Group's management philosophy and businesses. We also view communication of our CSR practices and performance to stakeholders as an important aspect of CSR.

Accordingly, our approach to CSR reporting from 2005 onward is aligned with the three principles of the AA1000* Assurance Standard: materiality, completeness, and responsiveness. Our selection of reporting items reflects two perspectives: what our stakeholders consider material as identified through stakeholder dialogues and what we consider material. From 2006 onward, items that are highly material from both perspectives are reported in the printed report and other items are reported on the website to achieve completeness.

Note:

AA1000 Series, issued by AccountAbility, a British NPO, are principles based standards that help organizations build their accountability and improve their performance.

AA1000 Assurance Principles

Materiality	Does the report provide an account covering all the areas of performance that stakeholders need to judge the organization's CSR performance?
Completeness	Is the information complete and accurate enough to assess and understand the organization's performance in all these areas?
Responsiveness	Has the organization responded coherently and consistently to stakeholders' concerns and interests?