Stakeholder interest reflected in our CSR report

CSR Report

Overview of the Interest Survey
Survey method	Questionnaire survey (Form sent by post or e-mail)
Survey subject	Individual customers, corporate customers, suppliers, SRI analysts, people who live in the vicinity of Toshiba Group sites, people in NPOs/NGOs, students, Toshiba Group employees (Japan, US, China), 195 stakeholders in total
Survey period	February 2007

Survey Result - Items in order of high interest(%)
Order	Customer Related	1. Want to know in detail	2. Interested in key points	1+2
1	Response to defects in products and services (voluntary recall, etc.)	34	62	96
2	Survey results on customer satisfaction levels on business activities, products and services	35	59	94
3	Proper management of customer information (personal information, confidential information)	37	52	89
3	Displays and information for safe use of products	22	67	89
Order	Supplier Related	1. Want to know in detail	2. Interested in key points	1+2
1	Policies, standards and methods when selecting suppliers	33	50	83
2	Measures to promote compliance with laws and completely fair transactions	30	53	83
3	Content and status of CSR implementation requests to suppliers, such as environmental protection and compliance with laws	38	41	79
3	Content and status of cooperation requests regarding quality and safety assurance of Toshiba Group	30	49	79
Order	Shareholders and Investors	1. Want to know in detail	2. Interested in key points	1+2
1	Measures for and status of timely and appropriate disclosure	23	54	77
2	Methods and status of communications with shareholders(general meetings of Shareholders, etc)	21	52	73
3	Protection measures against hostile purchase that may be detrimental to stock value	24	48	72
4	External assessments of disclosure to shareholders and investors	17	54	71
Order	Employee Related	1. Want to know in detail	2. Interested in key points	1+2
1	Basic policy on respect for human rights	31	63	94
2	Systems and policies to prevent sexual harassment and abuse of power	36	54	90
2	Policy on and status of positive recruitment of female employees	30	60	90
4	Measures for employee human rights training and education	27	62	89
5	Contents and results of the Employee Awareness Survey	31	57	88
Order	Local Community Related	1. Want to know in detail	2. Interested in key points	1+2
1	Social contribution activities in the vicinity of workplaces	33	57	90
2	Information disclosure concerning and response to disasters or accidents for local residents	33	56	89
3	Social contributions in the Company's expertise	39	49	88
4	Employee volunteer support systems and operational status	29	58	87
Order	Environment Related	1. Want to know in detail	2. Interested in key points	1+2
1	Basic philosophy and vision for environmental protection	49	50	99
2	Case studies of development of recyclable products	47	51	98
2	Recycling end-of-life products	42	56	98
2	Mitigation of global warming at plants and offices	35	63	98
2	Measures to prevent air, water and land pollution	33	65	98

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