Dialogue with Employees, Customers and Others

Dialogue with Employee

We also provide opportunities for management and employees to exchange views directly with each other. During “Top Executive Innovation Visit,” an event held since 2005, top executives tour production sites and actively exchange views with employees engaged in various activities. During FY2010, our top management conducted more than 60 such visits to production sites in Japan and overseas.

We have also been conducting the dialogue session “Kirameki Forum” at individual business sites since 2005. This session allows participants to deepen their understanding of diversity. The President, who also attends the forum, addresses a speech in response to questions from employees.

Dialogue with Customer

At Toshiba Group, all those concerned, including top executives, have access to information on customers' complaints, opinions, and requests about our products and services obtained through our daily sales and repair services, and via telephone or the internet, with a view to improving the quality of our products and repair services

Framework for Reflecting VOC in Business Activities

Explaining CSR Management to Suppliers

Toshiba Group periodically holds meetings to explain its procurement policy to major suppliers. At these meetings, in addition to explaining the strategy for each of our business domains and the new businesses on which we are focusing, we ask that suppliers actively manage their CSR, such as by paying attention to issues including human rights, occupational safety and health, and environmental protection in the supply chain.

In addition, we distribute the Toshiba Group Procurement Policy to all our suppliers and encourage them to promote CSR management

Examples of Dialogue with Each Stakeholder

Stakeholders	Major contacts for dialogue	Examples of dialogue in FY2010
Customers	Customer Satisfaction Division	The personnel concerned with CS promotion share customer opinions and requests obtained through sales activities, phone calls, and email concerning products and services to ensure that they are reflected in improvements in product quality and repair services
Shareholders	Legal Affairs Division / Corporate Communications Office	Promoting interactive communication through general meetings of shareholders and publication of Shareholder Newsletter
Investors	Corporate Communications Office	Providing information to investors appropriately by holding meetings to explain management policy and financial results
Suppliers	Procurement Division	Exchanging views with suppliers at meetings to explain procurement policy and as part of daily procurement activities including business negotiations in order to promote CSR procurement
Employees	Innovation Promotion Division	Expressing opinions of employees directly to top management during top executives' visits to business sites (i.e. Top Executive Innovation Visits)
	Human Resources and Administration Division / Diversity Development Division	Soliciting opinions and requests of employees by organizing employee forums and helping to resolve any grievances by providing counseling services
Local communities	Each company and business site	Improving environmental management by communicating information about the Group's environmental activities to local residents through plant tours and other communication programs
NPOs and NGOs	Corporate Environment Management Division, CSR Implementation Office	Reflecting feedback from environmental NGOs in promoting our environmental management by holding periodic stakeholder dialogues with them