Dialogue with Employees, Customers and Others

Dialogue with Employees

President Sasaki's Top Executive Innovation Visit

We actively provide opportunities for direct exchange of opinions between top managers and employees. In FY2011 we organized 29 “Top Executive Innovation Visits,” which involved top executives visiting manufacturing sites and other facilities to talk directly with employees in Japan and overseas.

We have also been conducting the dialogue session “Kirameki Forum” at individual business sites since 2005. This session allows participants to deepen their understanding of diversity. The President, who also attends the forum, addresses a speech in response to questions from employees.

Dialogue with Customer

Toshiba PC customer support

We receive comments and requests for products and services in our daily operations, which are shared among related personnel including top managers, and use them to improve product quality and repair services.

Framework for Reflecting VOC in Business Activities

Explaining CSR Management to Suppliers

We ask suppliers to promote CSR management through regular meetings to explain procurement policy and daily procurement operations. In FY2011, due to review of the Green Procurement Guidelines, we held meetings at our operation bases in Japan and overseas to explain the new guidelines to suppliers.

Examples of Dialogue with Each Stakeholder

Stakeholders	Major contacts for dialogue	Examples of dialogue
	Customer Satisfaction Division	Utilization of customer voices We receive comments and requests for products and services in our daily operations, which are shared among related personnel including top managers, and use them to improve product quality and repair services.
	Legal Affairs Division and Corporate Communications Office	Publication of shareholder newsletters We endeavored to communicate with individual shareholders via shareholder newsletters and delivered a lecture on medical systems at a particular securities firm’s forum for individual investors. We continued to improve our IR website as exemplified by the addition of text-to-speech functions.
	Corporate Communications Office	Briefing for investors We held meetings to provide investors with explanations of our semiconductor, storage, medical system, and smart community businesses. In addition, in collaboration with a securities firm, President Sasaki briefed overseas investors on management policy for energy-related businesses.
	Procurement Division	Explanations of procurement policy We ask suppliers to promote CSR management through regular meetings to explain procurement policy and daily procurement operations. In FY2011, due to review of the Green Procurement Guidelines, we held meetings at our operation bases in Japan and overseas to explain the new guidelines to suppliers.
	Innovation Promotion Division	Visits by top managers to business sites We actively provide opportunities for direct exchange of opinions between top managers and employees. In FY2011 we organized 29 “Top Executive Innovation Visits,” which involved top executives visiting manufacturing sites and other facilities to talk directly with employees in Japan and overseas.
	Human Resources and Administration Division / Diversity Development Division	Kirameki Forum With diversity as its main theme, the Kirameki Forum provides the President and employees with an opportunity to communicate directly with each other.
	Each company and business site	Environmental communication We organize plant tours, hold meetings, and communicate information to enable a broad range of stakeholders such as communities around plants and offices, schools, customers, businesses, and students to learn about Toshiba Group’s activities, and to invite them to think about the environment.
	CSR Implementation Office	Exchange of opinions on conflict minerals We exchanged opinions on conflict minerals with two NGOs: Enough Project and Japan's A SEED Japan. Exchange of opinions on CSR activities We held discussions with an NPO that is involved in CSR surveys from a citizen’s perspective and the compliance study group established by the Nippon Association of Consumer Specialists (NACS) on how CSR activities should be.
	Corporate Environment Management Division, CSR Implementation Office	Stakeholder dialogues for environmental management Reflecting feedback from environmental NGOs in promoting our environmental management by holding periodic stakeholder dialogues with them.