CSR Management

The Concept of CSR Management

One of the Toshiba Group Basic Management Policies is the promotion of CSR management. In accordance with this policy, we are committed to the mitigation of climate change and other social issues through our business activities. As part of CSR management, we urge our employees to act in accordance with the Group's Standards of Conduct as well as act with an unshakable integrity in meeting our responsibilities to society.

Medium-term CSR Management Plan

Our FY2011 CSR action policies place emphasis on helping solve social issues through our businesses. In particular, we will contribute through Greening of Process, Greening of Products and Greening by Technology in our endeavor to become one of the world's foremost eco-companies. Our other priorities include accelerating the globalization of management and promoting diversity.

With regard to our medium-term CSR management plan (i.e. up to FY2013), we have established KPIs (Key Performance Indicators) covering areas such as human rights, labor practices, the environment, compliance, supply chain management and customer satisfaction. Our effort is to develop quantitative KPIs as much as possible. In addition, at the company level, we have also established KPIs taking into consideration the characteristics and requirements of individual companies.

CSR Management Structure

CSR Division / CSR Governance Committee

The CSR Governance Committee, consisting of the Corporate Senior Executive Vice President, who heads the CSR Division, and the executives concerned, holds meetings, with the attendance of the President, in order to discuss and determine Toshiba Group CSR Action Policies. Based on the polices determined, the Corporate Environment Management Committee, Risk Compliance Committee, Customer Satisfaction Promotion Committee, and other relevant committees (see the chart below) formulate and implement action plans for the topics corresponding to their responsibilities .

As part of their business activities, in-house companies, business sites, and group companies in Japan and overseas appoint their own Chief CSR Officers. To discuss CSR progress and issues, the CSR Division holds a monthly meeting called the Corporate CSR Meeting, which is attended by representatives from CSR-related divisions such as human resources, diversity, environment, and procurement.

Chief CSR Officers

In FY2006, Chief CSR Officers were appointed at in-house companies, operational sites, and group companies worldwide. They are responsible for formulating CSR promotion plans and monitoring progress.

In FY2007, the CSR Implementation Office visited Chief CSR Officers at in-house companies and major group companies every 3 months to ensure thorough implementation of the Toshiba Group CSR Action Policies and to monitor the progress of priority themes.

Toshiba Group's CSR Management Structure

CSR Assessment and Internal Audit

In management audits performed by the Corporate Audit Division, we monitor the progress of activities regarding priority issues throughout the Group.

In FY2010, Toshiba Group assessed and checked the progress of its CSR initiatives and KPIs* against the ISO 26000-recommended items.

We conduct annual CSR surveys of our overseas consolidated subsidiaries to assess matters such as human rights and labor standards based on the ten principles of the UN Global Compact.

We confirm compliance with our environmental guidelines through the implementation of internal environmental audits.

Similarly, to ensure compliance with anti-corruption guidelines, our Legal Affairs Division provides appropriate instructions directly to those concerned at overseas subsidiaries. In addition, CSR-related items are included in the annual employee awareness survey in order to keep track of the Group's CSR progress.

In order to ensure that Toshiba Group's policies and plans are properly implemented, we also monitor the progress of company activities through quarterly reports submitted to the President as well as interviews with Chief CSR Officers of in-house companies and group companies conducted by the CSR Implementation Office prior to holding the semi-annual CSR Governance Committee. The CSR Governance Committee reports on progress in major KPIs established by divisions such as Legal Affairs and Human Resources.

* Key Performance Indicator

Outside Ratings for Toshiba Group CSR

Toshiba Group proactively disseminates information on its CSR activities to external parties. The table below shows high ratings from several mass media as well as SRI (Socially Responsible Investment) institutions, obtained by Toshiba Group in FY2010.

Rating	Toshiba's performance	Date of announcement
Member of Dow Jones Sustainability Index (DJSI)	Selected for 11 consecutive years since 2000	September 2010
Corporate Sustainability Assessment by SAM, a Swiss SRI organization	SAM Silver Class	February 2011
Corporate Responsibility Rating by Oekom, a German rating agency (among 19 IT companies)	“Prime”	June 2011
Corporate Integrity & Transparency Survey by Integrex (Japan)	2nd Place	March 2011
Included in JCGI Index by Japan Corporate Governance Research Institute, Inc.	6th Place	December 2010

• Evaluation by Outside Parties

Enhancement of Employees' Awareness

Toshiba Group's CSR Month

Toshiba Group has designated December as its CSR Month since FY2006. During this month, we assess our CSR initiatives and hold a variety of events, such as the Group-wide CSR Conference and other events at our companies and business sites focusing on social contribution and other CSR activities.

In order to allow each and every employee to conduct self-assessments of their CSR awareness and practices, we provided e-learning from November 2010 to January 2011 on topics such as export control, information security, protection of personal data, engineers' ethics, copyright, and the Electrical Appliance and Material Safety Law. In addition to holding workplace meetings focusing on integrity, we asked our in-house companies and major group companies to conduct self-assessments of their CSR activities in accordance with ISO 26000.

On December 8, we held our annual CSR Conference, which was attended by some 700 participants, including executive officers and labor union representatives. At the Conference, a ceremony was held to commend the teams that demonstrate outstanding practices with regard to health and safety, environmental initiatives, and social contribution. The winning teams also shared examples of their outstanding CSR efforts.

CSR Education

In order to enhance CSR awareness among all Toshiba Group employees and encourage them to put it into practice, the President explains the Group's policy with regard to CSR management on various occasions, such as at explanatory sessions at the beginning of the half-year terms in April and October, in his address for the company's anniversary, and in his New Year's greeting. These messages are also communicated to our subsidiaries in Japan and overseas through appropriate channels and also via in-house newsletters. In addition, Toshiba educates employees working in different job positions, such as new employees and newly appointed managers, and provides e-learning throughout the year on various CSR topics such as environment, information security, engineers' ethics, and human rights.