CSR Management

The Concept of CSR Management

One of the Toshiba Group Basic Management Policies is the promotion of CSR management. In accordance with this policy, we are committed to the mitigation of climate change and other social issues through our business activities. As part of CSR management, we urge our employees to act in accordance with the Group's Standards of Conduct as well as act with an unshakable integrity in meeting our responsibilities to society.

Medium-term CSR Management Plan

Our FY2011 CSR action policies place emphasis on helping solve social issues through our businesses. In particular, we will contribute through Greening of Process, Greening of Products, Greening by Technology and Green Management in our endeavor to become one of the world's foremost eco-companies. In FY2012, as part of our Fifth Environmental Action Plan, Toshiba Group has set ambitious mid-term goals for the period up to FY2015 and we will pursue to achieve its target.

We have established KPIs (Key Performance Indicators) covering areas such as human rights, labor practices, the environment, compliance, supply chain management and customer satisfaction to evaluate the outcomes of our performances. Our effort is to develop quantitative KPIs as much as possible. In addition, at in-house companies and key Group companies level, we have also established KPIs taking into consideration the characteristics and requirements of individual companies.

CSR Management Structure

CSR Division / CSR Governance Committee

The CSR Governance Committee, consisting of the Corporate Senior Executive Vice President, who heads the CSR Division, and the executives concerned, holds meetings twice a year with the attendance of the President, in order to discuss and determine Toshiba Group CSR Action Policies. Based on the polices determined, the Corporate Environment Management Committee, Risk Compliance Committee, Customer Satisfaction Promotion Committee, and other relevant committees (see the chart below) formulate and implement action plans for the topics corresponding to their responsibilities.

As part of their business activities, in-house companies, business sites, and Group companies in Japan and overseas appoint their own Chief CSR Officers. To discuss CSR progress and issues, the CSR Division holds a monthly meeting called the Corporate CSR Meeting, which is attended by representatives from CSR-related divisions such as human resources, diversity, environment, and procurement.

Chief CSR Officers

In FY2006, Chief CSR Officers were appointed at in-house companies, operational sites, and group companies worldwide. They are responsible for formulating CSR promotion plans and monitoring progress.

In FY2007, the CSR Implementation Office visited Chief CSR Officers at in-house companies and major group companies every 3 months to ensure thorough implementation of the Toshiba Group CSR Action Policies and to monitor the progress of priority themes.

Toshiba Group's CSR Management Structure

CSR Assessment and Internal Audit

In management audits performed by the Corporate Audit Division, we monitor the progress of activities regarding priority issues throughout the Group.

Since FY2010, Toshiba Group assessed and checked the progress of its CSR initiatives and KPIs (Key Performance Indicators) against the issues of ISO 26000. And for our overseas Group companies, we conduct annual CSR survey based on the 10 principles of UN Global Compact to assess the performance of human rights and labor issues. Further, we monitor environmental issues through in-house environmental audits and anti-bribery issues have been addressed directly to the management of overseas Group companies to follow the guidelines. CSR performances are also self-assessed through the annual employee morale surveys.

To ensure Toshiba Group’s policies and plans are implemented, CSR Division checks the progress with each CSR-related divisions , in-house companies and Group companies and report the outcome to the president on quarterly basis and to CSR Governance Committee held semi-annually.

Outside Ratings for Toshiba Group CSR

Toshiba Group proactively disseminates information on its CSR activities to external parties. The table below shows high ratings from several mass media as well as SRI (Socially Responsible Investment) institutions, obtained by Toshiba Group in FY2011.

Rating	Toshiba's performance	Date of announcement
Member of Dow Jones Sustainability Index (DJSI)	Selected for 12 consecutive years since 2000	September 2011
Corporate Sustainability Assessment by SAM, a Swiss SRI organization	SAM Bronze Class	February 2012
Corporate Responsibility Rating by Oekom, a German rating agency (among 19 IT companies)	“Prime”	June 2011
Corporate Integrity & Transparency Survey by Integrex (Japan)	3rd Place	March 2012
Included in JCGI Index by Japan Corporate Governance Research Institute, Inc.	2nd Place	December 2011

• Evaluation by Outside Parties

Enhancement of Employees' Awareness

Toshiba Group's CSR Month

Outstanding examples of CSR initiatives such as social contribution were officially recognized at the CSR Conference.

Toshiba Group has designated December as its CSR Month since FY2006. During this month, we assess our CSR initiatives and hold a variety of events, such as the Group-wide CSR Conference and other events at our companies and business sites focusing on social contribution and other CSR activities. In order to allow each and every employee to conduct self-assessments of their CSR awareness and practices, we provided e-learning from November 2011 to January 2012 on topics such as export control, information security, protection of personal data, engineering ethics, copyright, and the Electrical Appliance and Material Safety Act (in Japan). In addition to holding workplace meetings focusing on integrity, we asked our in-house companies and key Group companies to conduct self-assessments of their CSR activities in accordance with ISO 26000.

On December 14, we held our annual CSR Conference, which was attended by some 700 participants, including executive officers and labor union representatives. At the Conference, a ceremony was held to commend the teams that demonstrate outstanding practices with regard to health and safety, environmental initiatives, and social contribution. The winning teams also shared examples of their outstanding CSR efforts.

In addition, the General Manager of the Tohoku Office presented Toshiba Group’s efforts to support reconstruction from the Great East Japan Earthquake and reconfirmed with participants that the Group would continue its support for such efforts in the future.

CSR Education

In order to enhance CSR awareness among all Toshiba Group employees and encourage them to put it into practice, the President explains the Group’s policy with regard to CSR management on various occasions, such as at explanatory sessions at the beginning of the half-year terms in April and October, in his address for the company’s anniversary, and in his New Year’s greeting. These messages are also communicated to our subsidiaries in Japan and overseas through appropriate channels and also via in-house newsletters. In addition, Toshiba educates employees working in different job positions, such as new employees and newly appointed managers, and provides e-learning throughout the year on various CSR topics such as environment, information security, human rights, and engineering ethics. In FY2011 we chose ISO 26000 as a subject for engineering ethics and provided ethical education to all engineers in Toshiba Group worldwide.