Toshiba signed the United Nations Global Compact in 2004 and has since taken steps to pursue CSR management in line with global standards. For CSR Report 2010, we aligned our reporting with the seven core subjects of the ISO/DIS 26000 Draft International Standard.

In FY2010 we also launched initiatives to integrate ISO 26000 into our overall management practices. We evaluated the status of our initiatives in line with the seven core subjects, confirmed and established medium-term key performance indicators (KPIs), and disclosed the results of evaluations in the CSR Report 2011.

In FY2011, based on the progress in achievement of KPIs, we verified again that the status of Toshiba Group's CSR practices were consistent with the “recommended actions” sections for each of the seven core subjects. At the beginning of FY2012, we invited ISO experts to discuss the essence of stakeholder engagement and at the same time internally examined a number of main issues and determined the direction of future initiatives.

Organizational Governance

Due diligence, Human rights risk situations, Avoidance of complicity, Resolving grievances, Discrimination and vulnerable groups, Civil and political rights, Economic, social and cultural rights, Fundamental principles and rights at work

Employment and employment relationships, Conditions of work and social protection, Social dialogue, Health and safety at work, Human development and training in the workplace

Prevention of pollution, Sustainable resource use, Climate change mitigation and adaptation, Environmental protection, biodiversity and restoration of natural habitats

Anti-corruption, Responsible political involvement, Fair competition, Promoting social responsibility in the value chain, Respect for property rights

Fair marketing, factual and unbiased information and fair contractual practices, Protecting consumers' health and safety, Sustainable consumption, Consumer service, support, and complaint and dispute resolution, Consumer data protection and privacy, Access to essential services, Education and awareness

Community involvement, Education and culture, Employment creation and skills development, Technology development and access, Wealth and income creation, Health, Social investment

Note:

Core subjects and issues are based on the International Standard ISO 26000:2010, Guidance on Social Responsibility.

Making CSR management based on global standards an integral part of the organization

In FY2011 we strove to ensure that ISO 26000 was implemented throughout Toshiba Group and made sure that the PDCA cycle of checking, identification of issues, planning, action, and evaluation based on ISO 26000 was implemented without fail.

Toshiba Group's CSR Management Cycle

Identifying major issues through stakeholder dialogues by engaging stakeholders from the policy-making stage

In April 2012, a discussion was held between experts involved in the formulation of ISO 26000 and members of Toshiba's CSR Implementation Office under the theme of the “essence of stakeholder engagement.” The objective was to evaluate the way Toshiba implemented stakeholder dialogues and engagement and examine how it should do so in the future.

Opinions of participants

After the discussion

Toshiba, as a company aiming for a global company, reconfirmed through our dialogue with the experts that “supply chain management” and “ community involvement” are the most important themes for CSR management. We will work to improve CSR management by deepening the engagement of each stakeholder in decisions on active policy, establishment of KPIs, and development of action plans.

Makoto Shirai
Then General Manager of the CSR Implementation Office
Toshiba Corporation