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Home > About Toshiba > CSR > CSR Performance > Strengthening CSR management based on the principles of ISO 26000 > Confirmation with in-house companies and major group companies

CSR Corporate Social Responsibility

Committed to People, Committed to the Future.

Confirmation with in-house companies and major group companies

Establishing Medium-term KPIs Based on the Issues Identified

Working with relevant companies to check the implementation status of the items to be confirmed
Working with relevant companies to check the implementation status of the items to be confirmed

In this step, we checked the items requiring confirmation (as identified in the first step) with our in-house companies and major group companies.

As a result, we were able to determine which areas requiring further attention, such as the area of community involvement and development (which implies more than mere social contribution activities). In addition, we were able to recognize the need to reinforce our existing framework for initiatives related to the supply chain, particularly with regard to determining the evaluation criteria for observance of human rights in the supply chain.

Important issues to be addressed

  1. Clearly identify and implement initiatives for community involvement and development
  2. Establish a framework for the protection of human rights and management of labor condition in the supply chain

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We establish KPIs for essential CSR items each year, and based on the issues identified in this process, we aim to establish medium-term KPIs and work toward achieving them.

Message from an expert

“We expect Toshiba Group to actively communicate information on its processes and initiatives.”

Kaori Kuroda Co-Director CSO Network Japan

Prior to the publication of ISO 26000:2010, Guidance on social responsibility, in FY2010, Toshiba Group had begun taking steps to align its practices with the ISO 26000 standards. Accordingly, it has since assessed its CSR practices against the seven core subjects of these standards and identified issues to be addressed. Based on the outcome of this assessment, it has also established a policy of establishing KPIs to address areas that require further attention. At present, although many Japanese companies are greatly interested in introducing ISO 26000-based CSR practices, they find it difficult to develop specific steps to take advantage of the guidance. We hope that Toshiba Group will actively communicate information on its current initiatives so as to help promote the widespread use of these standards. Even if Toshiba Group has not yet produced specific improvements, it is important to disclose the process behind its initiatives.
ISO 26000 also recommends actions with regard to issues such as supply chains, human rights, and community involvement and development-issues that are difficult for companies to address if bound by conventional ways of thinking. It may be challenging to address these issues in the short run, but we hope that Toshiba Group will take gradual steps to do so by identifying issues through dialogues with stakeholders and by closely working with local communities.

Kaori Kuroda
Co-Director CSO Network Japan



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