Major Achievements in FY2010 and Targets & Plans for FY2011

Major Achievements in FY2010 and Targets & Plans for FY2011

The CSR Governance Committee chaired by the head of the CSR Division evaluates activity results for the year and deliberates on the action plans for the next year, which are the basis for Toshiba Group's CSR activities. Progress of each action plan is monitored and reported to the President quarterly. The CSR Governance Committee met on March, 2011, along with the President and other senior executives to evaluate progress against FY2010 plans.

Major Achievements in FY2010 and Targets & Plans for FY2011

• PDF version PDF:522KB (A Separate window opens)
• * If you want to view a larger version, please refer to the PDF.

Note:

Achievement level: Surpassed target (*120% or above); Achieved; Not achieved

		FY2010			Numeric value			Page No.	FY2011
		Targets and Plans	Major Achievements						Targets and Plans
	CSR Management	Promote the implementation of high-priority CSR themes by all in-house companies	Checked progress every three months with the Chief CSR Officers of all in-house companies Held the CSR Conference in December Initiated meetings on integrity topics at each workplace in Japan (three times since July 2010)		100*	100*	%	P21 -22	Promote the implementation of high-priority CSR themes by all relevant Toshiba Group companies
	Corporate Governance	Promote transparent corporate governance based on appropriate information disclosure in accordance with the revised Cabinet Office Ordinance on Disclosure of Corporate Affairs, and based on the supervision of independent directors	Reported items newly required to be disclosed (in accordance with the revised Cabinet Office Ordinance on Disclosure of Corporate Affairs) in Annual Report, etc. Supervision was carried out by the board, which also includes independent directors (independency notification filed at the Tokyo Stock Exchange)		100*	100*	%	P23	Continue to disclose appropriate information in accordance with the revised Cabinet Office Ordinance on Disclosure of Corporate Affairs, step up the role of indirect governance, and ensure appropriate operation of the board of directors
	Dialogue with Stakeholders	Enhance communication with analysts and investors worldwide on the Group's management policies and strategies to promote their understanding of the policies and strategies	Held an explanatory session in May 2011 on yearly management policies addressed by the President (video accessible via the corporate website) Published our Shareholder Newsletter (three times in FY2010) Dispatched letters announcing dividends (twice in FY2010) Held meetings with investors worldwide (cumulative total: approx. 950 meetings) Held an IR event for individual investors to explain the company's LED lighting business		100*	100*	%	P24	Enhance communication with analysts and investors worldwide on the Group's management policies and strategies to promote their understanding of the policies and strategies
		Conduct a survey on employee satisfaction, organize a forum to provide an opportunity for interaction between employees and the president, and organize visits by top executives to manufacturing sites to promote closer communication with employees	Conducted an employee satisfaction survey (TEAM Survey) in July Held an employee forum in September (attended by about 200 employees) Conducted “Top Executive Innovation Visits” by top executives to manufacturing sites worldwide (more than 60 visits in FY2010)		100*	100*	%		Continue to conduct the employee satisfaction survey, organize forums that provide an opportunity for employees to directly interact with the president, promote top executives' interactions with employees through their visits to manufacturing sites, and hold periodic meetings with various stakeholders
	Respect for Human Rights and Prohibition of Discrimination	Continue to organize human rights enlightenment programs	Provided human rights education for new recruits and for employees at the time of promotion and appointment to managerial positions Held human rights lectures on power harassment during the CSR Month in December		100*	100	%	P25 -29	Continue to organize human rights enlightenment programs
	Development of Human Resources	Improve the education system for employees working at overseas subsidiaries and training programs appropriate for all employees worldwide	Conducted education on topics such as innovation leadership and project management as part of global integrated training program		100*	100*	%		Upgrade educational programs and ensure their effective implementation
	Promotion of Diversity	Foster a corporate culture that allows employees to accept and respect diversity	Positioned diversity as part of Toshiba Group's management strategy and communicated the message internally and externally Appointed a Chief Diversity Officer to expand diversity initiatives and increase the Group's collective strength Upgraded diversity education for managers		100*	100*	%		Create an environment that enables employees to play an active role irrespective of gender, nationality, disabilities, and age 1) Support the employment of female employees by providing training and other opportunities 2) Step up recruitment from overseas universities, hire employees from a wider range of foreign countries, and improve educational programs 3) Continue to maintain the rate of employment of people with disabilities at group companies in Japan above the statutory level of 1.8%
		Hire a larger number of foreign employees	Expanded our global recruitment program for directly hiring graduates from overseas universities and provided various training programs to help them adjust to their work environment		100*	100*	%
		Achieve the statutory employment rate of people with disabilities (1.8%) for all group companies in Japan	Achieved the employment rate of 1.92% in Toshiba Corp. (2.24% in case of group companies in Japan) as of April 2011, surpassing the statutory employment rate		1.8	1.92	%
		Continue to provide employment to older employees in line with their motivation and abilities	Continued the implementation of employment extension system		100*	100*	%
	Support for Diverse Work Styles	Implement initiatives to reduce overtime work	Introduced systems for visualizing work hours, such as the system for work record notification (which automatically sends an e-mail to each employee and their superior to inform them of their work record) and the system for work record display (which displays the current work record by using the three colors of a traffic signal to draw attention to overtime work hours)		100*	100*	%		Continue to periodically obtain data on work hours and to promote each workplace's initiatives to reduce overtime Continue to provide work-style innovation training
		Develop a work environment and a corporate culture that allows employees to freely choose work styles in accordance with individual life circumstances	Established “Kirame-kids,” a day care center, at Toshiba's Yokohama Complex (April 2011) Held trial seminars on family care		100*	100*	%		Develop specific measures to support employees engaged in family care so as to help them handle both work and family life
	Occupational Health and Safety	Establish a safe working environment (obtain OHSAS 18001 certification for 116 companies after taking into account one new certification and one merger)	Maintained OHSAS certification for 111 consolidated manufacturing subsidiaries by the end of FY2010 (after taking into account four new certifications, fiver mergers, two production terminations, and two exclusions from consolidated accounting)		111	111		P30	Make all-out efforts to identify and control hazards that cause serious accidents (Reduce unacceptable risks on the risk assessment scale to zero for Toshiba Group, Japan)
		Collect data worldwide on safety-related indicators (for 42 overseas consolidated subsidiaries with OHSAS certification)	Collected data on the number of occupational accidents resulting in absence from work (absence for at least one day), the total number of working hours, etc., from 41 overseas subsidiaries subject to OHSAS. The frequency of occupational accidents (see Note) in 2009 was 1.52 (for Toshiba Group in Japan it was 0.17 in 2009). Note: (1 million hours × no. of occupational accidents resulting in a one-day or longer absence from work between Jan. to Dec. 2009 / total no. of working hours)		100*	100*	%		Reduce the frequency of absences from work by promoting safety measures at overseas subsidiaries
		Develop standards to provide priority support for employees with a high risk of cerebrovascular and cardiovascular diseases Provide mental healthcare to facilitate return to work after long absence; and develop measures to better manage work schedules	Established standards for restricting the length of work of employees at high risk of developing cerebrovascular or cardiovascular disease through a project to develop measures for high-risk employees Reviewed the re-work assistance program for employees absent from work on account of mental disorders through a mental health project; held seminars for managers and employees promoted to new positions		100*	100*	%		Provide high-risk employees with priority support tools as part of the measures to prevent lifestyle-related diseases (cerebrovascular and cardiovascular diseases) Review the re-work assistance program for employees absent from work on account of mental disorders as part of mental health measures
	Enhancement of Environmental Management	Continue to promote measures based on the Environmental Vision 2050	Achieved the target of improvement in overall environmental efficiency		2.0	2.26	Factor	P31 -38	Step up efforts to implement measures for achieving the Environmental Vision 2050 and emphasize Toshiba Group's environmental initiatives
		Enhance activities to conserve biodiversity	Implemented measures based on the Toshiba Group Biodiversity Guidelines, such as biodiversity assessments of representative business sites, wastewater management using the whole effluent toxicity (WET) method, and the use of the life cycle impact assessment method based on endpoint modeling (LIME) to assess the impact of each product on the environment		100*	100*	%		Promote biodiversity conservation programs through regional cooperation with production sites
	Creation of Environmentally Conscious Products (ECPs)	Increase the ratio of sales of ECPs to 60%	Surpassed the target by achieving a sales ratio of 70%-target attained due to the progress in improving social infrastructure products with a long product development cycle		60	70	%		Increase the ratio of sales of ECPs to 70%
		Develop 15 new Excellent ECPs	Surpassed the target by developing 16 new Excellent ECPs-target achieved by expanding the lineups of products with the highest level of environmental performance, such as PCs and air-conditioning systems		15	16			Develop 20 new Excellent ECPs
		Eliminate all the 15 specified hazardous substances contained in products (100% free from such substances)	Achieved the target, with 100% of products free of 15 specified hazardous substances-attained one of the goals of the Fourth Environmental Action Plan as it was confirmed that all shipped products did not contain any of the specified hazardous substances		100	100	%		Continue to eliminate all the 15 specified hazardous substances contained in products (100% free from such substances)
		Achieve 6.3 million tons of CO2 emissions control effects through ECPs	Failed to achieve the target-achieved only 4 million tons of CO2 emissions reduction effects through ECPs due to the global economic decline since 2008; however, reductions in CO2 emissions increased by 600,000 tons compared to the previous year		6.3	4.0			Achieve 6.8 million tons of CO2 emissions control effects through ECPs
	Environmentally Conscious Business Processes	Reduce energy-derived CO2 emissions per unit production by 45%	Achieved the target by reducing energy-derived CO2 emissions per unit of production by 48%-target achieved by implementing energy-saving measures in a systematic way		45	48	%		Reduce energy-derived CO2 emissions per unit production by 44% (Promote energy-saving and other activities based on analysis of the effects of the Great East Japan Earthquake)
		Reduce the release of chemicals by 50%	Failed to achieve the target, with a 28% reduction in the amount of chemicals discharged-failed to achieve this target due to a delay in taking measures to reduce discharges at certain business sites where facility investments were not made		50	28	%		Reduce the release of chemicals by 52%
		Increase the expansion rate for the quantity of recycling of end-of-use products to 160%	Achieved the target, with the quantity of end-of-use products recycled at 283%-target attained due to replacement demand in Japan resulting from the extension of the eco-point system up to the end of March 2011 and due to an increase in the quantity of end-of-use products collected in Europe and North America		160	283	%		Increase the expansion rate for the quantity of recycling of end-of-use products to 170%
		Reduce water intake per production unit by 9%	Achieved the target by reducing water intake per unit production by 29%-promoted water reuse through introduction of wastewater treatment and collection equipment		9	29	%		Reduce water intake per production unit by 9.5%
	Promotion of Environmental Communication	Continue to promote environmental initiatives via Environmental Report and corporate Website.	Won the Environmental Minister's Award for Environmental Reporting of Mitigation Measures for Global Warming at the 14th Environmental Communication Awards Received Special Award (Environmental Report category) at Toyo Keizai's 14th Environmental and Sustainability Report Awards		100	120	%		Continue to promote the environmental initiatives via Environmental Report and corporate website
		Adopt a strategic approach to environmental advertising and publicity; highlight environmental policies and activities at exhibitions	Engaged in proactive promotion of Toshiba Group's environmental initiatives at exhibitions in Japan and overseas (including the 20th Toshiba Group Environmental Exhibition, Eco-Products 2010, 7th Eco-Products International Fair in India, and Interactive Fair for Biodiversity)		100*	100*	%		Adopt a strategic approach to environmental advertising and publicity; promote environmental policies and activities at exhibitions
	Risk Management and Compliance	Enhance measures by means such as using self-audits to ensure compliance with the guidelines at Toshiba Group worldwide	Implemented self-audits system based on the “Policy on Competitor Contacts” and the “Policy on Interactions with Public Officials”		100*	100*	%	P39 -40	Implement various compliance measures at Toshiba Group worldwide
		Enhance measures for risk management and ensuring compliance at overseas subsidiaries	Held seminars at overseas subsidiaries taking regional characteristics into account		100*	100*	%
		Continue to develop educational programs for risk management and compliance, such as programs tailored to employees in different positions and e-learning	Provided educational programs for different positions such as new employees and newly appointed managers Provided e-learning training for all employees on an ongoing basis		100*	100*	%		Continue to provide compliance education
	Fair Competition and Trading Practices	Improve the “greenness” level of suppliers based on the acquisition of ISO 14001 or equivalent	Achieved a “greenness” level of 93.9% for priority suppliers in FY2010-sum of 84% for Rank S suppliers and 9.9% for Rank A suppliers *In FY2009, the rate was 93.8%-sum of 81% for Rank S suppliers and 12.8% for Rank A suppliers		100*	100*	%	P41	Continue to manage CSR in the supply chain (take more appropriate steps in response to the issue of conflict minerals)
		Continue to reinforce the audit system to ensure compliance with rules regarding procurement at relevant companies	Implemented a project (based on 10 themes) to improve procurement processes at business sites; edited guidelines for business system establishment on procurement; provided education on compliance with prevailing rules on procurement (attendance: 12,674)		100*	100*	%		Continue to strengthen systems to audit compliance in Group-wide procurement (implement audit programs for group companies)
	Information Security Management	Continue to promote information security management	Provided some 170,000 employees, including those of group companies, with education in information security and protection of personal data Conducted self-audits on information security at 194 group companies in Japan and 213 overseas		100*	100*	%	P42	Promote information security management on an ongoing basis
	Protection of Intellectual Property	Continue to take measures against counterfeit products and to protect brands	Worked with local regulatory authorities to promote activities aimed at eradicating counterfeit products and registered with customs offices in a wider range of countries; in FY2010, took action for the largest-ever number of incidents that involved counterfeit products		100*	100*	%		Take measures against counterfeit products and protect brands on an ongoing basis
		Reinforce risk management regarding intellectual properties and continue to provide intellectual property education	Promoted the establishment of related regulations to ensure appropriate software management at group companies; Toshiba and its group companies conducted education and self-audits to ensure appropriate software management		100*	100*	%		Continue to enforce risk management regarding intellectual properties and to promote intellectual property education
	Quality Assurance and Safety	Increase awareness of the Electrical Appliance and Material Safety Law and conduct audits to ensure compliance (increase attendance rate for education on the law)	Provided e-learning courses on the Electrical Appliance and Material Safety Law to employees in Japan and Japanese employees at overseas subsidiaries (eligibility: approx. 103,000 employees; attendance: 99.9%)		99.5	99.9	%	P43 -44	Promote education on the Electrical Appliance and Material Safety Law and continue to conduct audits to ensure compliance with the law (increase the rate of course attendance)
		Enhance efforts to ensure product quality	Formulated plans for conducting surveys aimed at enhancing capabilities to improve quality and undertook such surveys Visited overseas subsidiaries (three in Thailand and three in China) to confirm the status of product quality Visited three manufacturing sites in Japan and held quality review meetings to reinforce manufacturing		100*	100*	%		Enhance efforts to ensure product quality (utilize the feedback of the external quality survey, i.e., JUSE Quality Management Level Research; compare the items of the survey with our internal quality survey so as to form a common database)
		Continue to promote training on quality management for personnel in charge (Develop training courses to support improvement in the level of quality)	Trained the first batch of 20 FMEA instructors and had these instructors start conducting internal training Offered 22 kinds of training courses on quality, with the participation of 785 employees		100*	100*	%		Continue to provide training for personnel in charge of quality management (Analyze the outcome of quality education and identify the status of global personnel upgrading programs)
	Dealing with Product Accidents	Continue to ensure 100% disclosure of product accident information based on the Consumer Products Safety Law	Disclosed information on 57 cases in the list of serious product accidents at Toshiba's corporate website-21 cases in which it was suspected that the accident was attributed to the product and 36 cases in which it was not confirmed whether the accident was attributed to the product Disclosed information on all serious product accidents related to Toshiba products, with the announcement being made by the Consumer Affairs Agency on Toshiba's corporate website		100	100	%		Remain committed to 100% disclosure of information on product accidents based on the Consumer Product Safety Law
	Enhancing Customer Satisfaction & Product and Service Improvement Based on VOC	Raise the level of self-audits to improve customer satisfaction	Revised self-audit items related to CS promotion in accordance with ISO 26000 and conducted self-audits accordingly-findings revealed the need to conduct more frequent awareness-raising programs and disclose more information to customers		100*	100*	%	P45 -46	Improve satisfaction levels of individual customers with regard to after-sales services
		Enhance the satisfaction of individual customers with regard to after-sales services (call center and repair services) Implement joint education programs for Toshiba Group's field engineers in various regions of Japan	Visited each call center to improve the quality of service and implemented thorough improvement measures based on the results of benchmark surveys; increased service personnel and ensured thorough parts supply management without delay in order to provide swifter repair services Established the Toshiba Group CS Service Committee, which has close ties with the local community. Held 17 joint training sessions for field engineers in 14 cities, with an attendance of more than 250 field engineers		100*	100*	%
		Organize internal telephone response contests periodically and participate in contests organized by external organizations	Organized the telephone response contest in February 2011, with the participation of 22 operators from 17 call centers The three best contestants in the FY2010 competition participated in the contests sponsored by Nippon Telegraph and Telephone Users Association, one of whom received the jury's special award at the southern Tokyo contest		100*	100*	%		Improve the quality of telephone response at call centers for corporate clients (provide thorough training to all personnel)
		Develop assessment indicators for instruction manuals for home electronic products and continue to participate in the Japan Manual Contest	Assessed the level of improvement of instruction manuals by periodic VOC surveys. Established a system to develop improvement measures and assessment sheets, and implemented the system on a continuous basis Participated in the Japan Manual Contest 2010 and won the excellence award in the first category of usage manuals for our Digital MFPs Quick Start Guide		100*	100*	%		Enhance customer satisfaction with regard to products and after-sales services in the markets of Asia and emerging economies
	Promotion of Universal Design	Provide e-learning training for new recruits (attendance rate of at least 95%) Promote product development incorporating the suggestions of actual users, including UD advisors (at least five products)	Provided e-learning training for new recruits (attendance rate of 98.7%) Assessed ten products in consultation with UD advisors		100*	120*	%		Share internal UD examples with the relevant divisions (at least 12 cases) Conduct UD evaluations mainly in consultation with UD advisors (at least ten cases)
	Corporate Citizenship Activities	Continue to promote Group-wide corporate citizenship activities, such as science education, disassembly workshops, the 1.5 Million Tree-planting Project, and the Pink Ribbon Campaign (target participation: more than 3,000 employees)	A total of 2,873 employees participated-failed to achieve the goal as events scheduled for March were cancelled due to the Great East Japan Earthquake		3,000	2,873		P47 -50	Continue to promote Group-wide corporate citizenship activities, such as science education, disassembly workshops, the 1.5 Million Tree-planting Project, and the Pink Ribbon Campaign (target participation: more than 3,000 employees)
		Continue to promote regional corporate citizenship activities (target participation: more than 90,000 employees)	More than 118,000 employees from 223 Toshiba Group companies worldwide participated at 1,290 events		90,000	118,000			Continue to promote regional corporate citizenship activities (target participation: more than 100,000 employees)
	Support in the Aftermath of Disasters	Continue to provide appropriate relief support to areas affected by disasters	Provided relief aid to five disaster-affected areas (floods and landslides in Pakistan, China, India, and other regions; floods in Australia and southeastern Brazil; the earthquake in New Zealand, and the Great East Japan Earthquake)		100*	100*	%		Provide appropriate relief support at disaster-stricken areas (Relief aid to victims of the Great East Japan Earthquake)

*Target for qualitative indicators set at 100%. Evaluation for remarkable progress: (120% or above); for targets achieved: (100% up to 120%); and for targets not achieved: (below 100%).