Major Achievements in FY2011 and Targets & Plans for FY2012

Major Achievementn FY2011 and Targets & Plans for FY2012

The CSR Governance Committee chaired by the head of the CSR Division evaluates activity results for the year and deliberates on the action plans for the next year, which are the basis for Toshiba Group's CSR activities. Progress of each action plan is monitored and reported to the President quarterly. The CSR Governance Committee met on March, 2012, along with the President and other senior executives to evaluate progress against FY2011 plans.

Major Achievements in FY2011 and Targets & Plans for FY2012

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Achievement level: Surpassed target (*120% or above); Achieved; Not achieved

		FY2011			Numeric value			Page No.	FY2012
		Targets and Plans	Major Achievements						Targets and Plans
	CSR Management	Promote the implementation of high-priority CSR themes by all in-house companies Spread the concept of integrity to all Toshiba Group companies in Japan and overseas	Checked progress every three months with the Chief CSR Officers of all in-house companies and established a total of 60 CSR priority themes for implementation. The degree of goal achievement for FY2011 was 97.7%. Initiated meetings on integrity topics at each workplace in Japan (three meetings were held at each workplace during the year with participation of 280,000 employees in total)		95	98	%	P25 -26	Establish priority themes for all in-house companies based on identified ISO 26000 issues and promote their implementation. Achieve all goals established Spread the concept of integrity to all Toshiba Group companies in Japan and overseas
	Corporate Governance	Continue to promote appropriate information disclosure in accordance with the revised Cabinet Office Ordinance on Disclosure of Corporate Affairs in Japan, step up effective use of indirect governance, and continue appropriate operation of the Board of Directors	Compiled financial statements in accordance with the revised Cabinet Office Ordinance on Disclosure of Corporate Affairs Participated in discussions on revision of the Companies Act in Japan and a revision of the Tokyo Stock Exchange's independent director system		100*	100*	%	P27	Disclose information appropriately in accordance with the revised Cabinet Office Ordinance on Disclosure of Corporate Affairs and the independent director system revised by the Tokyo Stock Exchange Enhance the role of indirect governance Continue appropriate operation of the Board of Directors and ensure transparent management through independent directors
	Dialogue with Stakeholders	Enhance communication with analysts and investors worldwide on Toshiba Group's management policies and strategies to promote their understanding and strengthen information disclosure of the policies and strategiess	Hosted meetings for investors to provide explanation on Toshiba's businesses, a topic of great interest to investors. Smart communities and energy-related business were explained by President Sasaki (December 2011 and March 2012). The director in charge took part in discussions with Japanese organizations that had signed the United Nations' Principles for Responsible Investment (May 2011). Toshiba Group's response to the Great East Japan Earthquake was explained to individual investors through its website and shareholder newsletters. Its website continued to be highly rated.		100*	100*	%	P28	Continue communication with investors and individual shareholders in Japan and overseas to make Toshiba's policy and strategy recognized. In particular, enhance communication of information on the direction of its business structure transformation and raise its level of recognition among global funds.
		Continue to conduct the employee morale survey, organize forums that provide an opportunity for employees to directly interact with the president, promote top executives' interactions with employees through their visits to manufacturing sites, and hold periodic meetings with various stakeholders	Conducted an employee morale survey (TEAM Survey) President Sasaki interacts with employees at forums. Conducted “Top Executive Innovation Visits” by top executives to manufacturing sites worldwide (more than 29 visits). Held periodic meetings with various stakeholders such as local communities, NPOs, and NGOs		100*	100*	%		Conduct the employee morale survey Hold dialogues with various stakeholders
	Respect for Human Rights and Prohibition of Discrimination	Continue to organize human rights enlightenment programs	Provided human rights education for new recruits and for employees at the time of promotion and appointment to managerial positions Held a Human Rights Week Memorial Lecture during the CSR month in December		100*	100*	%	P29	Continue to organize human rights enlightenment programs
		Continue to manage CSR (consideration of human rights) in the supply chain (take appropriate steps in response to the issue of conflict minerals)	Put in place an internal system to cope with conflict minerals. Toshiba established Toshiba Group Conflict Mineral Policy and announced it publicly (November 2011) Revised Toshiba Group Procurement Policy and requested that suppliers to pay due attention to human rights (May 2012) Began investigation of the status of use by suppliers of conflict minerals for semiconductor and other businesses (November 2011)		100*	100*	%	P29, 45	Educate members of the supply chain of the need to pay attention to human rights and request that they investigate the status of use of conflict minerals
	Development of Human Resources	Upgrade educational programs and ensure their effective implementation	Conducted education on topics such as innovation leadership, Toshiba value, and liberal arts to develop globally minded personnel		100*	100*	%	P30 -33	Provide education to develop CSR-minded personnel
	Promotion of Diversity	Enhance recruitment from overseas universities	Hired more employees directly from among non-Japanese students studying in Japan and from overseas universities Assessed the jobs and work environment of those who had already entered the Toshiba to improve their career development		100*	100*	%		Create an environment that enables employees to play an active role irrespective of nationality, gender, disabilities, and age 1) Hire more foreign employees 2) Support the employment of female employees by providing training and communication of information 3) Continue to maintain the rate of employment of people with disabilities at group companies in Japan above the statutory level
		Continue to maintain the rate of employment of people with disabilities at group companies in Japan above the statutory level of 1.8%	Continued operation of special subsidiary Toshiba With Achieved the employment rate of 1.96% in Toshiba Corp. (2.12% in case of group companies in Japan) as of April 2012, surpassing the statutory employment rate		1.8	2.12	%
	Support for Diverse Work Styles	Continue to periodically obtain data on work hours and to promote each workplace's initiatives to reduce overtime Continue to provide work-style innovation training	Included questions for group leaders about check items to improve subordinate performance in the employee morale survey and gave them feedback on the results of the survey Continued to use the system to indicate the number of hours worked and the system for work record notification Continued to publish Kirameki Times, an educational tool		100*	100*	%		Continue to periodically obtain data on work hours and to promote each workplace's initiatives to reduce overtime
	Occupational Health and Safety	Prevent serious accidents (Make all-out efforts to reduce risks through risk assessment and implement other measures)	Conducted risk assessments based on OHSAS 18001 and took measures to reduce risks (Toshiba finished implementing measures to cope with all of the maximum risks identified in the previous year.)		100*	100*	%	P33, 34	Make all-out efforts to reduce risks through risk assessments (risk reduction, management, and monitoring) (Implement risk-reduction measures for all new risks)
		Take measures to maintain the mental health of employees	Conducted stress checks and provided individual employees with feedback on their results		100*	100*	%		Improve workplaces through stress checks
		Take measures to prevent and provide support to employees with high risk of cerebrovrascular or cardiovascular diseases	Conducted classification of employment based on the results of medical examinations (carried out at all workplaces)		100*	100*	%		Implement classification of employment based on periodic medical examinations at all workplaces without fail
	Enhancement of Environmental Management	Enhance efforts to implement measures for achieving the Environmental Vision 2050 and emphasize Toshiba Group's environmental initiatives	Achieved the target of improvement in overall eco-efficiency		2.16	2.50		P35 -42		Overall eco-efficiency: 2.5 times (compared to the FY2000 level)
		Promote biodiversity conservation programs through regional cooperation at production sites	Provided training to develop biodiversity promotion leaders Developed simple biotopes at business sites and employees' homes to establish a network of habitats for wildlife		100*	100*	%			Product eco-efficiency: 2.8 times (compared to the FY2000 level) Business process eco-efficiency: 1.35 times (compared to the FY2000 level)
	Creation of Environmentally Conscious Products (ECPs)	Increase the ratio of sales of ECPs to 70%	Surpassed the target by achieving a sales ratio of 72%. Further improvements were made on social infrastructure products with a long product development cycle.		70	72	%			Increase sales of Excellent ECPs to 500 billion yen and those produced by Greening by Technology to 1.36 trillion yen
		Develop 20 new Excellent ECPs	Surpassed the target by developing 29 new Excellent ECPs (six digital products, six social infrastructure products, and 13 home appliances, others)		20	29				Mitigation of climate change: Reduce CO2 emissions by 6 million tons through Greening of Products initiatives
		Continue to eliminate all the 15 specified hazardous substances contained in products (100% free from such substances)	Confirmed that all shipped products did not contain any of the specified substances. Attained the target with 100% of products free of such substances		100	100	%			Efficient use of resources: Increase the percentage of products recycled to 33%
		Achieve 6.8 million tons of CO2 emissions control effects through ECPs	Failed to achieve the target—achieved only 4.7 million tons of CO2 emissions reduction effects through ECPs. However, CO2 emissions reduction effects rose by 0.7 million tons compared to the previous year (4 million tons for FY2010) although total sales of ECPs were less than a year earlier.		6.8	4.7				Management of chemicals: Reduce the amount of specified chemical substances (PVC and BFR) used (discontinue their use entirely for 20 product groups) * Except for specified purposes
	Environmentally Conscious Business Processes	Reduce energy-derived CO2 emissions per unit production by 44% (Promote energy-saving and other activities based on analysis of the effects of the Great East Japan Earthquake)	Achieved the target by reducing energy-derived CO2 emissions per unit production by 49%—achieved the target by continuing to implement energy conservation measures in a systematic way		44	49	%			Mitigation of climate change: Reduce total greenhouse gas emissions to 3.45 million tons (at 51% compared to the FY1990 level)
		Increase the expansion rate for the quantity of recycling of end-of-use products to 170%	Achieved the target, with the quantity of end-of-use products recycled at 219%. While the amount of cathode-ray tube TV sets recycled continued to fall with the shift to digital terrestrial broadcasting, that of other products recycled in Japan and overseas continued to rise.		170	219	%			Efficient use of resources: Reduce the amount of waste generated to 107,000 tons (at 65% compared to the FY2000 level)
		Reduce water intake per unit production by 9.5%	Achieved the target by reducing water intake per unit production by 24%—continuously promoted water reuse through systematic introduction of wastewater treatment and collection equipment		9.5	24	%			Efficient use of resources: Reduce water intake per unit production to 96% (compared to the FY2000 level)
		Reduction of emissions of chemicals to air and water by 52%	Failed to achieve the target, with a 44% reduction in the amount of chemicals discharged—failed to achieve this target due to a delay in taking measures to reduce discharges at certain business sites where facility investments were not made		52	44	%			Management of chemicals: Reduce the amount of chemicals discharged to 1,694 tons (at 66% compared to the FY2000 level)
	Promotion of Environmental Communication	Continue to promote environmental initiatives via Environmental Report and corporate website	Published Japanese, English, and Chinese versions of the Environmental Report (Environmental performance data acquired third-party certification) Updated the environmental pages of the corporate website by revamping the Top page's structure and overall design. In addition, new attempts such as announcements of awards received, active provision of information on new product launches, and cooperation with the Toshiba Facebook page were made.		100*	100*	%			Conservation of biodiversity: Develop ecosystem networks in collaboration with local communities (Target percentage of biodiversity surveys conducted at major business sites: 5%)
										Environmental education/human resource development: Develop 200 Toshiba eco-style leaders
		Adopt a strategic approach to environmental advertising and publicity, exhibitions	Engaged in proactive promotion of Toshiba Group's environmental initiatives at exhibitions in Japan and overseas (including the 21st Toshiba Group Environmental Exhibition, Eco-Products 2011 (Japan), Earth Day NY (United States), IFA Berlin 2011 (Germany), and 2011 International CES (U.S.)). Carried out active environmental publicity activities with “eco-style” as our concept		100*	100*	%			Environmental communication: Expand environmental communication to connect people around the world (employee community development)
	Risk Management and Compliance	Implement various compliance measures throughout Toshiba Group worldwide	Complied with the UK Bribery Act 2010 (established new anti-bribery guidelines, requested all group companies in Japan and overseas to adopt the guidelines, and took other measures)		100*	100*	%	P43 -44	Consider and establish systems to prevent serious violations in Asia in regards to compliance
		Continue to develop educational programs for risk management and compliance	Continued to provide training by organizational level, job category, etc. Provided trainings in Europe, US, and Asia using e-learning materials in English		100*	100*	%
	Fair Competition and Trading Practices	Continue to reinforce the audit system to ensure compliance with rules regarding procurement at relevant companies (Implement audit programs for Group companies)	Implemented audit programs for 109 group companies (implementation rate: 100%) Provided e-learning courses on the compliance with rules regarding procurement (attendance: 93,067)		100*	100*	%	P45 -46	Continue to strengthen systems to audit compliance in Group-wide procurement (continue audit programs for group companies; target implementation rate: 100%)
	Information Security Management	Continue to promote information security management	Provided some 180,000 group employees, including 30,000 from Toshiba, with education in information security and protection of personal data Strengthened monitoring and countermeasures against cyber attacks Conducted self-audits on information security at 554 group companies in Japan and overseas		100*	100*	%	P46	Promote and strengthen information security measures (Target implementation rate for information security self-audits: 100%)
	Protection of Intellectual Property	Continue to take measures against counterfeit products and to protect brands	Worked with local regulatory authorities to promote activities aimed at eradicating counterfeit products and registered with customs offices in a wider range of countries (two more countries)		100*	100*	%		Take measures against counterfeit products and protect brands on an ongoing basis
		Reinforce risk management regarding intellectual properties and continue to provide intellectual property education	Completed the establishment of related regulations to ensure appropriate software management at group companies; Toshiba and its group companies conducted education and self-audits to ensure appropriate software management (implementation rate: 100%)		100*	100*	%		Continue to strengthen risk management for intellectual property (target implementation rate: 100%)
	Dealing with Product Accidents	Continue to ensure 100% disclosure of product accident information based on the Consumer Products Safety Act	Disclosed information on all serious product accidents related to Toshiba products, with the announcement being made by the Consumer Affairs Agency on Toshiba's corporate website Disclosed information on 196 cases—118 cases in which it was suspected that the accident was attributed to the product and 78 cases in which it was not confirmed whether the accident was attributed to the product		100	100	%	P47 -48	Remain committed to 100% disclosure of information on product accidents based on the Consumer Product Safety Act
	Quality Assurance and Safety	Increase awareness of the Electrical Appliance and Material Safety Act and conduct audits to ensure compliance (increase attendance rate for education on the Act)	Provided e-learning courses on the Electrical Appliance and Material Safety Act to employees in Japan and Japanese employees at overseas subsidiaries (eligibility: approximately 103,000 employees; attendance: 99.9%) All 14 Toshiba models chosen for the Ministry of Economy, Trade and Industry's trial purchase tests passed the tests		99.9	99.9	%		Promote education on the Electrical Appliance and Material Safety Act and continue to conduct audits to ensure compliance with the Act (increase the rate of course attendance)
		Enhance efforts to ensure product quality (utilize feedback from the external quality survey, i.e., JUSE Quality Management Level Research; compare items of the survey with our internal quality survey to form a common database)	Conducted no evaluation because the 2011 survey was cancelled by the Union of Japanese Scientists and Engineers, its organizer, due to review of the survey's examination standards	-	-	-			Improve our position in the ranking of external quality evaluations (applying JUSE Quality Management Level Research internally and making third-party evaluations an integral part of quality initiatives)
		Continue to promote training on quality management for personnel in charge (analyze the outcome of quality education and identify the status of global personnel upgrading programs)	Provided 21 courses on product quality, including those held at business sites in Japan and overseas, attended by a total of 1,227 employees, and began measuring their effects		100*	100*	%		Foster quality awareness (expand educational programs and create a keener quality awareness among employees)
	Enhancing Customer Satisfaction & Product and Service Improvement Based on VOC	Improve satisfaction levels of individual customers with regard to aftersales services	As a measure to improve the quality of call centers, anonymous calls were made by call center personnel and outsiders to the call centers twice a year. In addition to various training programs, the call centers conducted customer satisfaction surveys immediately after customer calls, as well as annual questionnaire surveys via e-mail and selfchecks using quality checklists.		100*	100*	%	P49 -50	Improve satisfaction levels of individual customers with regard to aftersales services
		Improve the quality of response to corporate clients for aftersales services	Shared examples of CS improvement with group companies through Toshiba Group CS Service Committee (a total of about 200 employees attended 12 such meetings), and held joint training sessions for field engineers (a total of about 100 engineers attended the 10 sessions) Organized the Telephone Response Contest, with participation of 30 operators from 22 call centers, including those for individual customers		100*	100*	%		Improve the quality of responses to corporate clients with regard to aftersales services
		Enhance customer satisfaction with regard to products and aftersales services in the markets of Asia and emerging economies	Provided training for field engineers, with participation of around 140 engineers in two cities in Vietnam and 280 in three cities in China, and promoted the localization of teaching materials (completed the production of versions in four languages) Conducted product assessments in emerging economies		100*	100*	%		Enhance customer satisfaction with regard to products and aftersales services in the markets of Asia and emerging economies
	Promotion of Universal Design	Share internal UD examples with the relevant divisions (at least 12 cases) Conduct UD evaluations mainly in consultation with UD advisors (at least ten cases)	Shared internal UD examples (12 cases), including education, research technology, and product development, among all group companies Conducted UD evaluations (10 cases) by surveying the situation and awareness of its users at the time of the Earthquake, product assessments as well as evaluation by UD advisors		100	100	%		Implement measures to spread UD philosophy and standards among employees (at least six cases) Share internal UD examples with the relevant divisions (at least 12 cases)
	Corporate Citizenship Activities	Continue to promote Group-wide corporate citizenship activities, such as science education, disassembly workshops, the 1.5 Million Tree-planting Project, and the Pink Ribbon Campaign (target participation: more than 3,000 employees)	Promoted science education initiatives, disassembly workshops, the 1.5 Million Tree-planting Project, and the Pink Ribbon Campaign (participation: approximately 2,100 employees)		3,000	2,100		P51 -54	Promote business activities to help local communities develop and become independent
		Continue to promote regional corporate citizenship activities (target participation: more than 100,000 employees)	A total of 107,000 employees from 190 Toshiba Group companies worldwide participated in these activities		100,000	107,000			Continue to promote regional corporate citizenship activities (target participation: more than 100,000 employees)
	Support in the Aftermath of Disasters	Provide appropriate relief support at disaster-stricken areas (relief aid to victims of the Great East Japan Earthquake)	Toshiba Group carried out relief support activities worth 1.2 billion yen (including the provision of fishing boats, photovoltaic power generation systems, and home appliances as well as the reconstruction of Toshiba stores) Provided 230 disaster-stricken students with a Toshiba scholarship worth 100,000 yen per month		100*	120*	%	P9 -12	Continue to help reconstruction from the Great East Japan Earthquake as part of the “Toshiba East Japan ASHITA (Future) Plan” (providing support worth 500 million yen)

*Target for qualitative indicators set at 100%. Evaluation for remarkable progress: (120% or above); for targets achieved: (100% up to 120%); and for targets not achieved: (below 100%).