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Toshiba Group, while promoting its business activities, considers the execution of CSR as one of its key management policies. The Toshiba Group CSR action policies, based on the Toshiba Group Standards of Conduct, urge employees worldwide to make CSR activities an integral part of their daily activities. We also request our suppliers worldwide to implement CSR in their business activities.
Fiscal 2009 Toshiba Group CSR Action Policies
- Accord the highest priority to human life and safety and to compliance throughout the business
- Inculcate CSR activities throughout Toshiba Group worldwide
- Promote CSR-oriented management as a corporate citizen of planet Earth
- Strengthen accountability to stakeholders
The CSR Governance Committee held in March 2007 has formulated the mid-term CSR plan covering a 3-year period from fiscal 2008 to 2010. The plan sets quantitative targets for each fiscal year on themes such as compliance, environmental management, customer satisfaction, quality and safety of products, human rights, employee satisfaction, health and safety, corporate citizenship, and CSR procurement.
In fiscal 2008, we focused on 36 CSR items, considered as common themes for the entire Group, such as compliance, considerations to human rights and the environment, enhancement of employee satisfaction, etc. As a part of these efforts, we have acquired OHSAS18001 certifications (safety management systems), at 117 companies, including all the global consolidated manufacturing subsidiaries. In addition, in-house and key group companies have been determining their priority themes based on individual business characteristics and circumstances.
In March 2009, the CSR Governance Committee was held to discuss and determine Toshiba Group CSR Action Policies for fiscal 2009 as well as the three-year mid-term plan. Under this new mid-term plan, while continuing to implement the basic policies of fiscal 2008, we will specify KPIs (Key Performance Indicators) to indicate the progress of activities under each item; and establish quantitative targets where applicable.
The Corporate Social Responsibility Division, which directly reports to the President, and its subordinate division, the CSR Implementation Office, promote Toshiba's CSR activities in cooperation with the other divisions concerned. The CSR Governance Committee, consisting of the Corporate Senior Executive Vice President, who heads the CSR Division, and the executives concerned, is also attended by the President.
The committee is responsible for decision-making on Group's worldwide CSR policies. Based on the policies determined, the Corporate Environment Management Committee, the Risk Compliance Committee, Customer Satisfaction Promotion Committee, etc. (refer to the chart below) formulate and implement action plans for the themes corresponding to their responsibilities.
Each of the in-house companies, business sites and group companies worldwide implement CSR-oriented management activities under the instruction of their respective Chief CSR Officers. In addition, a corporate CSR meeting is held every month to review the CSR activities of the Group.
In fiscal 2006, Chief CSR Officers were appointed at in-house companies, operational sites, and group companies worldwide. They are responsible for formulating CSR promotion plans and monitoring progress.
In fiscal 2007, the CSR Implementation Office visited Chief CSR Officers at in-house companies and major group companies every 3 months to ensure thorough implementation of the Toshiba Group CSR Action Policies and to monitor the progress of priority themes.
In order to inculcate CSR throughout Toshiba Group, periodic assessment and audits of progress at companies of Toshiba Group are performed according to CSR activity themes.
For instance, the Legal Affairs Division, the Corporate Environment Management Division and the Information Security Center, assess and audit progress status of companies of Toshiba Group in terms of compliance, environmental management, information security, respectively. With regard to environmental management, separate from the ISO 14001 audits, internal environmental management audits using New EASTER (Environmental Audit System in Toshiba on the basis of ECO Responsibility) are performed. New EASTER emphasizes workplace management at factories and complements ISO 14001 audits that focus on management systems.
The divisions of Toshiba and group companies self-audit their information security management systems, including those for personal data. The Corporate Audit Division conducts periodic management audits, including compliance and other CSR-related items of in-house companies and group companies worldwide, and reports the audit results to the top management.
Furthermore To perform CSR activities in line with policies and plans, Toshiba Group reports on a quarterly basis to the President, and the CSR Implementation Office monitors the progress of the activities at the semiannual meeting with Chief CSR Officers of in-house companies and group companies,
coinciding with the CSR Governance Committee.
Furthermore, as a part of management audit of in-house companies and key group companies worldwide performed annually by the Corporate Audit Division, from fiscal 2008, we also started monitoring the progress of their efforts with regard to the priority themes.
Toshiba Group proactively disseminates information on its CSR activities to external parties. The table below shows high ratings from several mass media as well as SRI (Socially Responsible Investment) institutions, obtained by Toshiba Group in fiscal 2008.
| Rating | Toshiba's performance | Date of announcement |
|---|---|---|
| Corporate Sustainability Assessment by SAM, a Swiss SRI organization | "Gold Class" | January 2009 |
| Member of Dow Jones Sustainability Index (DJSI) | Selected for 9 consecutive years since 2000 | September 2008 |
| Corporate Social Performance Survey by Public Resource Center (Japan) | A (Highest rank) | August 2008 |
| Included in Morningstar SRI Stock Index | 150 companies selected in total | August 2008 |
| Corporate Responsibility Rating by Oekom, a German rating agency (among 12 IT companies) | Ranked "Prime" | December 2008 |
| Intangible Value Assessment by Innovest (US) | AA | November 2008 |
| Corporate Integrity & Transparency Survey by Integrex (Japan) | 1st Place | March 2009 |
| Included in JCGI Index by Japan Corporate Governance Research Institute, Inc. | 1st Place | October 2008 |
| Toyo Kezai's Environmental and Sustainability Report Awards (Toshiba Group CSR Report 2008) | Third Prize | April 2009 |
| CSR Website by Gomez Consulting Co. Ltd. (surveyed: 856 Japanese manufacturing companies) | Gomez Best of CSR Site | September 2008 |
Over 800 participants from Toshiba worldwide 
Toshiba Information Equipment (Phils) Inc. presenting on its CSR activities Toshiba Group has designated December as its CSR month since fiscal 2006 for the purpose of inculcating CSR activities throughout Toshiba Group worldwide. During this month, companies within the Group conduct self-assessment of their CSR activities regarding priority themes, and organize and contribute to various events, such as educational, training and social contributions activities. During the month, CSR Conference is also held. * International accountability standard concerning decent working condition assessment made by the Social Accountability International (SAI) |
We provide all employees with year-round education via e-learning, including Toshiba Group Standards of Conduct, human rights, environmental issues, enhancement of CS awareness, export control, intellectual property protection, information security, etc. We have also been providing education on "engineering ethics" to engineers. According to job positions, we conduct CSR-related education for the senior management in December every year and for new employees as part of their training program in April every year. In fiscal 2008, CSR-related education was also provided to newly appointed section managers.
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