Targets and Results

Major Achievements in Fiscal 2008 and Targets & Plans for Fiscal 2009

The CSR Governance Committee chaired by the head of the CSR Division evaluates activity results for the year and deliberates on the action plans for the next year, which are the basis for Toshiba Group's CSR activities. Progress of each action plan is monitored and reported to the President quarterly. The CSR Governance Committee met on March , 2009, along with the President and other senior executives to evaluate progress against fiscal 2008 plans.

Major Achievements in Fiscal 2008

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Note)

Achievement level: Achieved above target (*120% or above), Achieved, Not achieved

Items		Major targets for FY2008	Major achievements in FY2008	Achievement level	Numeric value
					Target	Result	Unit
	Responsibility toward Customers	Increase awareness on the Electrical Appliance and Material Safety Law and conduct audit on its compliance	Provided e-learning education on the Electrical Appliance and Material Safety Law to employees in overseas subsidiaries and in Japan (participation rate: more than 95%)		95	99.7	%
		Disclose information on accidents based on the Consumer Product Safety Law	Disclosed all the 71 serious product accidents disclosed by the Ministry of Economy, Trade and Industry on the Toshiba website		100	100	%
		Display standard design use periods and improve the inspection system	Dealt with products subject to the inspection and display systems and shipped the switched products		100*	100*	%
		Promote education and training for human resources in charge of quality assurance	Created a list of education programs to produce an entire picture of quality education provided (a total of 21 quality education courses)		100*	100*	%
		Achieve improvements based on the outcome of self-assessment of response quality of call centers	Provided common training through Call Center Enhancement Working Group (WG) activities to improve self-appraisal results		100*	100*	%
		Strengthen customer support skills worldwide	Extended manuals on "Basics of Dealing with Customers" and "Telephone Manual" to Southeast Asia and Europe		100*	100*	%
		Promote after-service CS surveys	Shared cases from CS survey through CS Improvement WG activities and deployed them horizontally		100*	100*	%
		Reinforce the development of Universal Design (UD) products (conduct education and share information Group-wide)	Provided employees with e-learning on UD, and business sites and product development teams with special UD training to promote the use of UD concept in the development process		100*	120*	%
		Promote initiatives to improve the quality of user manuals and their standardization	Improved instruction manuals based on the VOC survey results and promoted the use of PDCA cycle		100*	100*	%
	Responsibility toward Employees	Implement measures to enable employees to work efficiently according to priorities (publish a handbook featuring examples in each workplace)	Presented 5 business sites with the "Small Group Outstanding Performance Award" and issued the Work Style Innovation Handbook Vol. 2 featuring specific efforts made by each business site		100*	60*	%
		Establish an environment in which employees can grow regardless of sex, nationality, age and physical disabilities Support work-life balance	Provided Diversity Education to accept and respect individual diversity, as a part of the training given employees at the time of promotion to managerial positions		100*	80*	%
			Provided support and growth opportunities to female employees (introduction of role models, information exchange meeting with managers who have female subordinates, and training before promotion to managerial positions)		100*	80*	%
			Provided support and growth opportunities to non-Japanese employees (provision of pre-assignment training and follow-up training, education to their superiors and mentors, and holding of information exchange meetings)		100*	70*	%
			Provided growth opportunities to people with disabilities(holding of information exchange meetings)		100*	70*	%
			Provided elderly people with greater opportunities to work(appropriate application of the employment extension system)		100*	70*	%
			Provided support for work-life balance (introduction of the "mutual understanding program" for employees on child-care leave and creation of a leaflets)		100*	100*	%
		Promote the understanding of diversity through training programs, with the joint participation of both Japanese and overseas employees	Promoted not only the acquisition of knowledge and skills but also mutual understanding of different cultures within a highly diversified team		100*	100*	%
		Obtain OHSAS18001 certification for consolidated manufacturing subsidiaries	Certification acquired by a total of 117 companies, including consolidated manufacturing subsidiaries		117	117	No. of companies
		Promote the improvement of health management and mental healthcare of employees	Developed a healthcare and support tool to prevent metabolic syndrome, and provided mental health education at each business site		100*	100*	%
	Responsibility toward Suppliers	Thoroughly promote the CSR of suppliers (revise the CSR Procurement Policy and raise awareness)	Revised and issued the CSR procurement policy and made the CSR guidebook available to trade partners		100*	100*	%
		Strengthen audit systems to ensure compliance throughout group companies	Visited 138 group companies to provide guidance and instructions on legal compliance and introduced a procurement monitoring system		100*	100*	%
	Corporate Citizenship	Provide support for promoting science education	Supported the activities of the experiential science NPOs - Real Science Institute in Japan and promoted science and math education in China		100*	100*	%
		Promote the 1.5 Million Tree-planting Project (accumulated number targeted at 400,000)	An accumulated number of 595,000 trees		400,000	595,000	No. of trees
		Promote corporate citizenship activities worldwide (increase the number of activities to 1,200)	Conducted 1,395 activity programs		1,200	1,395	No. of programs
	Corporate Governance	Ensure internal control in accordance with the Financial Instruments and Exchange Act and the Companies Act of Japan	Implemented internal control based on the Company Law and evaluated the internal control based on the Financial Instruments and Exchange Act (Japan)		100*	100*	%
	Responsibility toward Shareholders and Investors	Strengthen communication with investors worldwide, hold meetings regularly, and attract new investors	Reinforced and regularized communication with corporate investors in Japan and overseas, and developed a new communication method		100*	100*	%
		Strengthen the dissemination of information to analysts of securities firms targeting individual investors	Continued with the shareholder questionnaire survey and based on the survey results, executed IR activities (e.g. lectures on businesses of concern)		100*	100*	%
	Risk Compliance	Ensure fair competition worldwide and compliance with laws and regulations from consumers' perspective	Created a guideline in case of communication with peer companies and foreign civil officials, and provided education and training		100*	100*	%
		Inculcate Toshiba Group Standards of Conduct throughout the entire workforce	Conducted a questionnaire survey on employees and provided them with cases of compliance (12 cases/year)		12	12	No. of cases
		Promote compliance education	Created and distributed training materials according to position and currently creating e-learning materials in English (will complete in 2009)		100*	100*	%
	Information Security	Promote information security management	Revised the information security rules, and conducted self audits and training including at group companies		100*	100*	%
	Protection of Intellectual Property Rights	Reinforce the risk management of intellectual property and promote education	Conducted a pre-survey on intellectual property rights, implemented necessary actions, and provided employees with copyright education		100*	100*	%
	Environmental Management System	Inculcate the Environmental Vision 2050 and the Fourth Voluntary Plan	Actively released information about the "Environment Vision 2050" to various media. Achieved the overall eco-efficiency improvement goal		1.74	1.87	Factor
		Continue to strengthen the structure of regional headquarters and implement human resources development measures	Reinforced the organizational structure for environment activities in China, Asia and Oceania; and created a human resource development map		100*	100*	%
	Environmentally Conscious Products	Increase the ratio of ECPs to net sales	Achieved the target		40	43	%
		Expand development of Excellent ECPs	Achieved the target		5	5	No. of products
		Expand the ratio of products without the use of 15 specified hazardous substances	Achieved the target		80	89	%
		Increase CO2 emission reduction through the Eco Products Approach (baseline: FY 2000)	Target not achieved yet		5.3	3	M tons
	Environmentally Conscious Business Processes	Promote climate change measures (increase the relative rate of reduction of CO2 emissions from energy use as compared to FY2000)	Target not achieved yet (note that the target is achieved when calculated with the average power coefficient between 2008 - 2012, as specified by the Federation of Electric Power Companies in its voluntary action plan, as seen in parentheses)		43	37(48)	%
		Expand the recycling quantity of end-of-use products (baseline: FY2001)	Achieved the target		158	173	%
		Optimize the use of water resources (baseline: FY 2000)	Achieved the target		8	25	%
		Reduce the release of chemicals into water and air	Target not achieved yet		35	23	%
	Environmental Communication	Issue Environmental Report. Continue to strengthen the dissemination of information via the environmental website	Issued the Environmental Report (which won the Award for Excellent Reporting at the 12th Environmental Communications Awards); renewed our environmental website		100*	120*	%
		Promote environmental advertising using global mass media, participate in exhibitions in Japan and overseas and promote public relations	Held environmental exhibitions in Japan and overseas to promote the company as environmentally conscious, and actively engaged in other environmental PR activities		100*	100*	%
Communication		Strengthen the dissemination of information on the websites (enhance disclosure quantitatively and qualitatively)	Enhanced the content of each disclosed item, and disclosed information on our websites (selected as best CSR website by Gomez Consulting, Japan)		100*	120*	%