Targets and Results

Major Achievements in Fiscal 2008 and Targets & Plans for Fiscal 2009

The CSR Governance Committee chaired by the head of the CSR Division evaluates activity results for the year and deliberates on the action plans for the next year, which are the basis for Toshiba Group's CSR activities. Progress of each action plan is monitored and reported to the President quarterly. The CSR Governance Committee met on March , 2009, along with the President and other senior executives to evaluate progress against fiscal 2008 plans.

Targets & Plans for Fiscal 2009

• PDF version(PDF:68KB)(A Separate window opens)

Items		Targets and plans for FY2009
	Responsibility toward Customers	Increase awareness on the Electrical Appliance and Material Safety Law and conduct audit on its compliance (increase the participation rate of educational course on the Law)
		Disclose information of accidents based on the Consumer Products Safety Law (continue with 100% disclosure of information)
		Display standard design use periods (100% execution) and improve the inspection system
		Promote education and training for developing human resources in charge of quality assurance (provide educational course on quality management)
		Raise the level of self-audit concerning CS promotion
		Improve the findings of self-assessment based on the "call center quality checklist"
		Improve satisfaction level of after service for individual users (call center and repair service)
		Incorporate thoroughly the UD concept into the development process Promote participation of internal UD advisers (employees with disabilities) in product development
		Enhance the contents of instruction manuals and FAQs on our websites and implement PDCA cycle
	Responsibility toward Employees	Take initiatives to reduce overtime work hours (less than 2,000 work hours/yr)
		Provide education on diversity to current managers and extend it to group companies
		Provide support to the activities of female employees
		Provide support to non-Japanese employees for their optimization
		Provide support to the activities of employees with disabilities (achieve the statutory employment ratio of 1.8% for all applicable group companies)
		Provide elderly people with greater opportunities to work
		Provide support for work-life balance
		Enhance "Toshiba value training" to produce desirable employee conduct
		Establish a safe working environment (renew OHSAS18001 certifications and develop a global statistical standard on safety)
		Continue to improve employee health management and promote their mental healthcare
	Responsibility toward Suppliers	Continue to thoroughly promote CSR at suppliers (audit 6 high-risk suppliers)
		Continue to reinforce the audit system for compliance at group companies
	Corporate Citizenship	Continue to reinforce the support for promoting science education
		Promote the 1.5 Million Tree-planting Project (accumulated number targeted at 700,000)
		Promote corporate citizenship activities worldwide (employee participation rate: 75%)
	Corporate Governance	Update corruption prevention measures and reinforce the corporate governance system
	Responsibility toward Shareholders and Investors	Initiate measures to improve the financial position and provide explanation on our commitment to sustained growth based on Toshiba's "Action Programs to Improve Profitability"
	Risk Compliance	Promote various compliance measures, including adoption of a Group-wide guideline
		Call for thorough implementation of the Toshiba Group Standards of Conduct (provide education according to positions as well as Group-wide training)
		Thoroughly implement safety measures at overseas group companies (disseminate information overseas on safety management)
	Information Security	Continue to promote information security management
	Protection of Intellectual Property Rights	Reinforce risk management of intellectual property and continue promoting education
	Environmental Management System	Create an environmental appeal based on the "Environment Vision 2050"
		Continue to strengthen the structure of corporate regional headquarters and implement human resources development measures
	Environmentally Conscious Products	Increase the ratio of sales of ECPs to 50%
		Increase Excellent ECPs to 10 products
		Thoroughly manage the specified 15 hazardous substances (rate of products without their use at 90%)
		Increase CO2 emission reductions through the Eco Products approach (reduce CO2 emissions by 5.8 M tons)
	Environmentally Conscious Business Processes	Continue promoting climate change measures (reduce absolute CO2 emissions from energy use at 44% as compared to FY 1999 level)
		Expand the quantity of recycling of end-of-use products (159%)
		Optimize use of water resources (reduction by 9%)
		Reduce the release of chemicals into water and air (reduction by 35%)
	Environmental Communication	Continue to issue the Environmental Report. Continue to strengthen the dissemination of environmental information via website
		Continue with environmental advertising using mass media worldwide, continue to participate in exhibitions in Japan and overseas and promote public relations
Communication		Continue to improve the dissemination of information from internal and external websites