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CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

Stakeholder Communication

Communication with Customer

[Point of contact: Customer Satisfaction Division]

Utilization of customer voices

Toshiba PC customer support
Toshiba PC customer support

We receive comments and requests for products and services in our daily operations, which are shared among related personnel including top management, and use them to improve product quality and repair services.

Utilization of customer voices

Framework for Reflecting VOC in Business Activities

Framework for Reflecting VOC in Business Activities

Communication with Shareholders

[Point of contact: Legal Affairs Division and Corporate Communications Office]

Publication of shareholder newsletters

We endeavored to communicate with individual shareholders via shareholder newsletters. At meetings organized by securities companies, we gave lectures on our elevator business. We updated our corporate investor relations website by adding a smartphone-accessible homepage as well as by offering a menu that organizes all content related to corporate governance in one place.

Publication of shareholder newsletters

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Communication with Investors

[Point of contact: Corporate Communications Office]

Briefing for investors

At investors' requests, we held meetings to explain our R&D strategy. In addition, we provided opportunities to promote better understandings of our focus businesses among investors in Japan and overseas by, for example, working with securities firms to hold meetings in which the directors in charge of our semiconductor and storage system businesses explained their strategies.

Holding of briefings for investors (Japanese)

Visiting overseas institutional investors

In February 2013, we visited overseas institutional investors to explain about our ESG (Environment, Society, and Governance) factors in measuring an investment in a company or business.

Visiting overseas institutional investors

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Communication with Suppliers

[Point of contact: Procurement Division]

We ask suppliers to promote CSR management through regular meetings to explain procurement policy and daily procurement operations. In FY2012, we revised our procurement policy so that the priority requirement when choosing new suppliers upon starting or continuing business relationships is to comply with laws and ordinances as well as social codes, and we made this revision fully known to each of Toshiba Group's more than 10,000 suppliers in Japan.

Explaining about the new procurement policy

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Communication with Employees

[Point of contact: Innovation Promotion Division / Human Resources and Administration Division / Diversity Development Division]

Visits by top to business sites

Top Executive Innovation Visit
Top Executive Innovation Visit

We actively provide opportunities for direct exchange of opinions between top management and employees. In FY2012 we organized 29 “Top Executive Innovation Visits,” which involved top executives visiting manufacturing sites and other facilities to talk directly with employees in Japan and overseas.

Kirameki Forum

With diversity as its main theme, since 2005, the Kirameki Forum provides the President and employees with an opportunity to communicate directly with each other.

Kirameki Forum

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Communication with Local Communities

[Point of contact: Each company and business site]

Environmental communication

We organize plant tours, hold meetings, and communicate information to enable a broad range of stakeholders such as communities around plants and offices, schools, customers, businesses, and students to learn about Toshiba Group’s activities, and to invite them to think about the environment.

Environment Website

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Communication with NPOs and NGOs

[Point of contact: CSR Office and Corporate Environment Management Division]

Support for and collaboration with NPOs and NGOs

We are making the most of our strengths to establish partnerships with NPOs and NGOs across a wide range of areas such as environmental protection, human rights, and social contribution by holding active dialogues with such organizations.
We review our support for and collaboration with NPOs and NGOs based on criteria such as the degree of contribution to solving social problems, relationships with Toshiba's priority business sectors, creativity, pioneer spirit, and relations with local communities.

Support for and collaboration with NPOs and NGOs

Dialogue with environmental NGO

Reflecting feedback from environmental NGOs in promoting our environmental management by holding periodic stakeholder dialogues with them.

Environmental Stakeholder Dialogue

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