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CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

CSR Management

The Concept of CSR Management

CSR management means giving top priority to human life, safety, and legal compliance and contributing to the solution of problems in the global society through business.
In order to meet the expectations of stakeholders, it is our responsibility to communicate with various stakeholders (such as customers, shareholders and investors, suppliers, and employees) in promoting CSR activities. Such activities must be supported by each and every one of Toshiba Group's 200,000 employees worldwide.

Stakeholder Engagement

CSR Activities Supported by 200,000 Toshiba Group Employees

Identifying materiality (key issues)

Since FY2011, Toshiba Group has promoted CSR management in accordance with ISO 26000, the international standards and guidance criteria for social responsibility.
In FY2013, based on ISO26000, we started to implement reviews with third-party organization, and identified materiality (key issues) where we needed to strengthen our approach in order to promote further globalization of Toshiba’s business. In FY2013, human rights, supply chain CSR, and environmental management were identified as material issues, and these are highlighted in the 2014 Annual Report and 2014 CSR Report.

Materiality for Toshiba Group

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CSR Management Structure

CSR Division / Chief CSR Officers

The CSR Governance Committee, consisting of the Executive Officer in charge of CSR and the executives concerned, holds meetings once a year, in order to discuss and determine Toshiba Group CSR Action Policies. Based on the polices determined, the Corporate Environment Management Committee, Risk Compliance Committee and other relevant committees (see the chart below) establish key performance indicators (KPIs) and implement action plans for each of the topics for which they are responsible.

As part of their business activities, in-house companies, business sites, and Group companies in Japan and overseas appoint their own Chief CSR Officers. Since FY2007, the members of CSR Office has visited the Chief CSR Officers of in-house companies and major Group companies every half year to ensure the implementation of Toshiba Group’s CSR management policies and to check the progress regarding high-priority themes for the companies.

To discuss CSR progress and issues, the CSR Office holds a monthly meeting called the Corporate CSR Meeting, which is attended by representatives from CSR-related divisions such as human resources, environment and procurement. .

Toshiba Group's CSR Management Structure

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CSR Assessment and Internal Audit

Focusing on the major subjects of ISO 26000, related corporate divisions perform self-assessment, along with a CSR activity review by a third-party organization. We take review results into consideration to identify materialities (key issues).

In management audits performed by the Corporate Audit Division, we also monitor the progress of activities regarding priority issues throughout the Group.

For our overseas Group companies, we conduct an annual CSR survey based on the 10 principles of the UN Global Compact as well as ISO 26000 and the EICC’s code of conduct to assess the performance of issues regarding ethics, human rights, labor, occupational health and safety, and social contribution.

In addition, we monitor environmental issues through in-house environmental audits, and the Legal Affairs Division provides instructions directly to the management of overseas Group companies to ensure compliance with anti-bribery guidelines. Throughout the annual TEAM Survey, CSR performances such as compliance awareness is also self-assessed.

In order to ensure that Toshiba Group’s policies and plans are properly implemented, we also monitor the progress of company activities through quarterly reports submitted to the President as well as semi-annual interviews with Chief CSR Officers of in-house and Group companies conducted by the CSR Office.

Process of Materiality Identification

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Enhancement of Employees' Awareness

In order to enhance CSR awareness among all Toshiba Group employees, the President emphasizes the importance of CSR management at every available opportunity, such as at the beginning of half-year terms, the company’s anniversary and New Year celebrations. These messages are communicated to business sites in Japan and overseas as well as to Group companies via in-house newsletters and other channels. In addition, we educate CSR to employees by different job hierarchies, including new employees and newly appointed managers, and provide e-learning throughout the year on various CSR topics, such as the environment, information security, human rights and engineering ethics.

Toshiba Group's CSR Month

Outstanding examples of CSR initiatives such as social contribution were officially recognized at the CSR Conference.
Outstanding examples of CSR initiatives such as social contribution were officially recognized at the CSR Conference.
Mr. Shimomitsu, Corporate Senior Executive Vice President, spoke about issues to be addressed in FY2013.
Mr. Shimomitsu, Executive Officer in charge of CSR, spoke about issues to be addressed in FY2014.

Toshiba Group has designated December as its CSR Month since FY2006. During this month, we assess our CSR initiatives and hold a variety of events, such as the Group-wide CSR Conference and other events at our companies and business sites focusing on social contribution and other CSR activities. In order to allow each and every employee to conduct self-assessments of their CSR awareness and practices, we provided e-learning from November 2013 to January 2013 on topics such as Copyright, Engineering ethics, and Electrical Appliances and Material Safety Act. In addition to holding “Workplace CSR meetings” focusing, we asked our in-house companies and key Group companies to conduct self-assessments of their CSR activities in accordance with ISO 26000.

On December 20, we held our annual CSR Conference, which was attended by some 680 employees, including executive officers and labor union representatives. At the Conference, a ceremony was held to commend the teams that demonstrated outstanding practices with regard to health and safety as well as social contribution. In addition, examples of outstanding CSR efforts were shared. Executive Officer in charge of CSR reflected upon our CSR activities in FY2013 and spoke about issues as “Human right” and “Supply chain CSR” to be addressed in FY2014.

Through these events, attendees were able to re-confirm that the significance of a company’s existence is validated through its business and the activities of each and every one of its employees.

Workplace CSR Meetings

In order to promote the concept of CSR throughout our entire organization, in FY2010 we initiated workplace CSR meetings for all our employees in Japan. In FY2013, we held these meetings three times at each workplace, with the participation of a cumulative total of 280,000 employees.
Three topics were offered for discussion at each meeting, and the participants discussed the one most relevant to their workplace for around 30 minutes. Unlike conventional one-way education, this kind of workplace meeting aims to improve the workplace climate by encouraging each and every employee to be aware of integrity issues and to freely express their opinions.

Examples of topics taken up in FY2013:
Work-style innovation
Engineering ethics
Proper use of Social Media
Corporate Social Responsibility (CSR)

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