CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

CSR Management

The Concept of CSR Management

One of the Toshiba Group Basic Management Policies is the promotion of CSR management. In accordance with this policy, we are committed to the mitigation of climate change and other social issues through our business activities. As part of CSR management, we urge our employees to act in accordance with the Group's Standards of Conduct as well as act with an unshakable integrity in meeting our responsibilities to society.

Toshiba Group's Integrity

  1. Meet our responsibilities to society
    Proactively contribute to solutions to social issues such as climate change through business activities
  2. Secure sound management and finances
    Ensure sound business management by according the highest priority to human life and safety and to compliance so that Toshiba continues to be trusted by society.

Medium-term CSR Management Plan

The CSR activity policy for FY2012 focused on solving social problems through our business activities. As one of the world’s foremost eco-companies, four strategies such are Greening of Product, Greening by Technology, Greening of Process, and Green Management are implemented. We will also set medium-term goals for the period up to FY2015 and strive to achieve such goals.
The Group will establish key performance indicators (KPIs) to measure the results of activities in the areas of human rights, labor practices, the environment, compliance, supply chain management, and customer satisfaction. We will also set quantitative targets to the maximum possible extent and work to attain the targets.
In-house and key Group companies will set their own targets according to the characteristics of their respective businesses and work to achieve their targets.

Major Achievements and Plans for Key Performance Indicators (KPIs)

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CSR Management Structure

CSR Division / CSR Governance Committee

The CSR Governance Committee, consisting of the Corporate Senior Executive Vice President, who heads the CSR Division, and the executives concerned, holds meetings once a year with the attendance of the President, in order to discuss and determine Toshiba Group CSR Action Policies. Based on the polices determined, the Corporate Environment Management Committee, Risk Compliance Committee, Customer Satisfaction Promotion Committee, and other relevant committees (see the chart below) establish key performance indicators (KPIs) and implement action plans for each of the topics for which they are responsible.

As part of their business activities, in-house companies, business sites, and Group companies in Japan and overseas appoint their own Chief CSR Officers. To discuss CSR progress and issues, the CSR Division holds a monthly meeting called the Corporate CSR Meeting, which is attended by representatives from CSR-related divisions such as human resources, diversity, environment, and procurement.

Chief CSR Officers

Since FY2006, Chief CSR Officers were appointed at in-house companies, operational sites, and Group companies worldwide.

Since FY2007, the CSR Office visited chief CSR officers at in-house companies and major Group companies twice a year to ensure thorough implementation of the Toshiba Group CSR Action Policies and to monitor the progress of priority themes.

Toshiba Group's CSR Management Structure

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CSR Assessment and Internal Audit

In management audits performed by the Corporate Audit Division, we monitor the progress of activities regarding priority issues throughout the Group.

Since FY2010, Toshiba Group assess and checks the progress of its CSR initiatives and KPIs (Key Performance Indicators) against the issues of ISO 26000. And for our overseas Group companies, we conduct annual CSR survey based on the 10 principles of UN Global Compact to assess the performance of human rights and labor issues. Further, we monitor environmental issues through in-house environmental audits and anti-bribery issues have been addressed directly to the management of overseas Group companies to follow the guidelines. CSR performances are also self-assessed through the annual employee morale surveys.

Results in FY2012

We conducted the CSR surveys of consolidated overseas subsidiaries which covered items such as placement systems to handle complaints of human rights infringements, the state of communication with labor unions, and confirmation of the CSR management status at the suppliers. Through these surveys, we confirmed that there were no problems in these areas.
Further, we identified issues such as “CSR management in the supply chain” and “environmental education and training of Toshiba eco-style leaders” as issues to be addressed proactively and added them to our list of KPI targets in FY2012.
We instructed all Group companies to follow all relevant environmental guidelines by implementing internal environmental audits. Similarly, in order to ensure compliance with anti-corruption guidelines, the Legal Affairs Division provided appropriate instructions directly to the management of overseas subsidiaries.
In addition, CSR-related items (e.g., compliance awareness) were included in the annual employee morale survey in order to track the Group's CSR progress.
In order to ensure that Toshiba Group’s policies and plans are properly implemented, we also monitor the progress of company activities through quarterly reports submitted to the President as well as semi-annual interviews with Chief CSR Officers of in-house and Group companies conducted by the CSR Office.

Outside Ratings for Toshiba Group CSR

Toshiba Group proactively disseminates information on its CSR activities to external parties. The table below shows high ratings from several mass media as well as SRI (Socially Responsible Investment) institutions, obtained by Toshiba Group in FY2012.

Rating Toshiba's performance Date of announcement
Member of Dow Jones Sustainability Index (DJSI)
Selected for 14 consecutive years since 2000 September 2013
oekom research AG
Oekom Research
Toshiba ranked Prime among the world's 19 major IT manufacturers June 2011
Corporate Integrity & Transparency Survey by IntegreX 6th place (3rd by industry) March 2013
JCGIndex by Japan Corporate Governance Research Institute, Inc. 6th place March 2013

Evaluation by External Parties

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Enhancement of Employees' Awareness

Toshiba Group's CSR Month

Outstanding examples of CSR initiatives such as social contribution were officially recognized at the CSR Conference.
Outstanding examples of CSR initiatives such as social contribution were officially recognized at the CSR Conference.
Mr. Shimomitsu, Corporate Senior Executive Vice President, spoke about issues to be addressed in FY2013.
Mr. Shimomitsu, Corporate Senior Executive Vice President and Head of CSR Division, spoke about issues to be addressed in FY2013.

Toshiba Group has designated December as its CSR Month since FY2006. During this month, we assess our CSR initiatives and hold a variety of events, such as the Group-wide CSR Conference and other events at our companies and business sites focusing on social contribution and other CSR activities. In order to allow each and every employee to conduct self-assessments of their CSR awareness and practices, we provided e-learning from November 2012 to January 2013 on topics such as information security, protection of personal data, engineering ethics, and product safety. In addition to holding workplace meetings focusing on integrity, we asked our in-house companies and key Group companies to conduct self-assessments of their CSR activities in accordance with ISO 26000.

On December 18, we held our annual CSR Conference, which was attended by some 650 employees, including executive officers and labor union representatives. At the Conference, a ceremony was held to commend the teams that demonstrated outstanding practices with regard to health and safety as well as social contribution. In addition, examples of outstanding CSR efforts were shared. Toshiba Corporate Senior Executive Vice President, the head of CSR Division, reflected upon our CSR activities in FY2012 and spoke about issues to be addressed in FY2013.

In addition, the senior vice president of Toshiba America Inc. gave a special lecture entitled “Contributing to U.S. society through a national science and technology competition (ExploraVision Awards).” Through this lecture, attendees were able to re-confirm that the significance of a company’s existence is validated through its business and the activities of each and every one of its employees.

Workplace Meetings Focusing on Integrity

In order to promote the concept of integrity throughout our entire organization, in FY2010 we initiated workplace meetings focusing on integrity for all our employees in Japan. In FY2012, we held these meetings three times at each workplace, with the participation of a cumulative total of 280,000 employees.
Three topics were offered for discussion at each meeting, and the participants discussed the one most relevant to their workplace for around 30 minutes. Major topics taken up during the year included work-style innovation, integrity, and illegal transactions.
Unlike conventional one-way education, this kind of workplace meeting aims to improve the workplace climate by encouraging each and every employee to be aware of integrity issues and to freely express their opinions. We will continue to hold these meetings in FY2013.

Examples of topics taken up in FY2012:
Work-style innovation
Implementation of integrity programs (disaster relief efforts by new employees)
Illegal transactions (illegal placement of PC orders)

CSR Education

In order to enhance CSR awareness among all Toshiba Group employees and encourage them to put it into practice, the President explains the Group’s policy with regard to CSR management on various occasions, such as at explanatory sessions at the beginning of the half-year terms in April and October, in his address for the company’s anniversary, and in his New Year’s greeting. These messages are also communicated to our subsidiaries in Japan and overseas through appropriate channels and also via in-house newsletters. In addition, Toshiba educates employees working in different job positions, such as new employees and newly appointed managers, and provides e-learning throughout the year on various CSR topics such as environment, information security, human rights, and engineering ethics. In FY2011 we chose ISO 26000 as a subject for engineering ethics and provided ethical education to all engineers in Toshiba Group worldwide.

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