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CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

Main Contents of Toshiba Group's CSR Performance

Toshiba Group tackles issues related to corporate governance, the environment and social aspects of corporate activities (human rights, personnel training, promotion of diversity, occupational health and safety, CSR Management in the Supply Chain, quality control, customer satisfaction, support for local community development, etc.), setting medium- to long-term vision and implementing initiatives to improve performance.

Starting with the present CSR Report 2015, our CSR information is now categorized into ESG (environment, social and governance) and we are now reviewing the contents.

Material Issues

  Items Main contents
Governance Corporate Governance Under revision.
Please refer to Investor Relations for some information.
Risk Compliance
Research and Development
Protection of Intellectual Property
Environment Environment Addressing climate change and energy issues, minimizing energy consumption, minimizing water consumption, and minimizing chemical-related risks
Social Human Rights Policy on human rights, identifying human rights risks, monitoring and education
Labor-management Relations Relationship with labor unions, and labor-management dialogue
Fair Evaluation and Talent Development Fair evaluations, talent development, and employee morale surveys
Promotion of Diversity Diversity strategies (women, non-Japanese nationals, disabled persons and seniors), and promotion of work-style innovation
Occupational Health and Safety Occupational health and safety management systems, occupational accidents, health management, and supply chain safety management
CSR Management in the Supply Chain Full implementation of procurement policy, CSR promotion support to suppliers, use of conflict-free minerals, "greenness" of suppliers and procurement, and decreasing supply chain CO2 emissions
Quality Control Quality promotion structure, ensuring product quality, management system to ensure quality, and disclosing quality information
Product Safety Response to product safety accidents, prevention of accident reoccurrence, responding to incidents involving products used for long periods of time, and disclosure of product safety/quality information
Enhancement of Customer Satisfaction Enhancing customer support, customer satisfaction surveys, sharing and utilizing customer feedback, protecting customer information, and providing customers with business continuity support
Universal Design Promotion of universal design
Support for Local Community Development Solving regional social issues through business, and developing business activities that meet local needs
Social Contribution Activities Basic policy on social contribution activities, expenditures for corporate citizenship activities, and simultaneous social contribution activities

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