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Management Based on ISO 26000

Since Toshiba Group started issuing CSR report from FY2004, we have worked to promote CSR management and proper disclosure of information with hearing stakeholder's various concerns, and also specifying material issues for Toshiba Group.

In FY2009 we aligned our reporting with the seven core subjects of the ISO/DIS 26000 Draft International Standard in CSR Report 2010.

In FY2010 we also launched initiatives to integrate ISO 26000 into our overall management practices. We evaluated the status of our activities in line with the seven core subjects, confirmed and established medium-term key performance indicators (KPIs), and disclosed the results of evaluations in the CSR Report 2011.

In FY2011, we strove to ensure that ISO 26000 was implemented throughout Toshiba Group and made sure that the PDCA cycle of checking, identification of issues, planning, action, and evaluation based on ISO 26000 standard was implemented. We continued these efforts from FY2012.

In April 2012, a stakeholder dialogue between some of the experts involved in the formulation of ISO 26000 and members of Toshiba’s CSR Office was held under the theme of the “essence of stakeholder engagement.” The objective was to evaluate the way Toshiba implemented stakeholder dialogues and engaged with stakeholders as well as to examine how we should do so in the future.

In FY2013, in addition to the self-evaluation based on ISO26000, we also took into consideration a third-party activity review to identify materiality (key issues) from an objective perspective and deepened the common understanding of ISO 26000 among Toshiba Group members.

Materialities for Toshiba Group

The Seven Core Subjects of ISO 26000

Organizational Governance Organizational Governance

Organizational Governance

Human Rights Human Rights

Due diligence, Human rights risk situations, Avoidance of complicity, Resolving grievances, Discrimination and vulnerable groups, Civil and political rights, Economic, social and cultural rights, Fundamental principles and rights at work

Labor Practices Labor Practices

Employment and employment relationships, Conditions of work and social protection, Social dialogue, Health and safety at work, Human development and training in the workplace

The Environment The Environment

Prevention of pollution, Sustainable resource use, Climate change mitigation and adaptation, Environmental protection, biodiversity and restoration of natural habitats

Fair Operating Practices Fair Operating Practices

Anti-corruption, Responsible political involvement, Fair competition, Promoting social responsibility in the value chain, Respect for property rights

Consumer Issues Customers (Consumer Issues)

Fair marketing, factual and unbiased information and fair contractual practices, Protecting consumers' health and safety, Sustainable consumption, Consumer service, support, and complaint and dispute resolution, Consumer data protection and privacy, Access to essential services, Education and awareness

Community Involvement and Development Community Involvement and Development

Community involvement, Education and culture, Employment creation and skills development, Technology development and access, Wealth and income creation, Health, Social investment

Note:Core subjects and issues are based on the International Standard ISO 26000:2010, Guidance on Social Responsibility.

CSR management based on global standards

Since FY2011, Toshiba Group has implemented the PDCA cycle, which consists of checking, identification of issues, planning, action, and evaluations based on the ISO 26000 standard.

Toshiba Group's CSR Management Cycle

Toshiba Group's CSR Management Cycle KPIの実績と設計

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