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Committed to People, Committed to the Future.

Occupational Health and Safety

Policy

In line with the “Commitment to People” Basic Commitment of the Toshiba Group, we position employees’ health and safety as the foundation of our business and one of our top priority management issues. In April 2004, the Toshiba Group OH&S Policy was formed by incorporating a personal endorsement of the former President in order to share a determination to ensure OH&S among all Toshiba Group employees. The basic principles of this policy will remain unchanged, but the policy will be reviewed as necessary in accordance with changes in the Group’s business and the risks presented by daily work. In line with our CSR-oriented management, Toshiba Group OH&S Policy reflects the top priority placed by upper management on human life, safety and compliance in all our business operations as well as our commitment to provide products and services of the utmost quality and safety in order to maintain our integrity as a trusted corporate citizen of planet Earth.

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The Toshiba Group Occupational Health and Safety Management Policy

Toshiba Corporation is a global enterprise active in businesses centering on electronics and energy. We conduct all activities in accordance with the Basic Commitment of the Toshiba Group and our corporate philosophy, "Committed to People, Committed to the Future," and accord full respect to the culture and customs of the societies in which we operate. In our business conduct, we place the highest priority on human life, safety and legal compliance, and we make concerted efforts throughout our operations to create safe and healthful workplace environments.

  1. We position health and safety as one of the most important issues for management, and strive to prevent occupational injury and disease in the workplace and achieve continual improvement in occupational health and safety management.
  2. We comply with legally mandated requirements and also with other requirements to which Toshiba Group voluntarily subscribes that relate to our occupational health and safety hazards.
  3. We set objectives and targets and act decisively to achieve the:
    (1) Eradication of occupational accidents and disease in the workplace, and the mitigation of risks that may cause such accidents and disease;
    (2) Maintenance and promotion of physical and mental health in order to enable all employees to bring their individual capabilities into full play
  4. We expect our suppliers and subcontractors to accord appropriate importance to occupational health and safety, and provide them with support in doing so, in order to ensure the safety and health of everyone involved in Toshiba Group's business.
  5. We proactively disclose our commitment to occupational health and safety and the results we achieve, in order to contribute to society's enhancement of health and safety management standards.

The Toshiba Group Occupational Health and Safety Management Policy (Japanese)(PDF:450KB)

The Toshiba Group Occupational Health and Safety Management Policy (English)(PDF:393KB)

The Toshiba Group Occupational Health and Safety Management Policy (Chinese)(PDF:509KB)

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Promotion Framework

The chart below shows the framework for the management of health and safety issues across the Toshiba Group. Under the central guidance of the Human Resources and Administration Division, OH&S activities fall within the management jurisdiction of each of the in-house companies and major Group companies and are developed at the level of operational sites (or individual Group companies). Statutory activities at each site (or Group company) include the appointment of dedicated OH&S staff and the establishment of an OH&S committee. Many sites and Group companies go beyond this to set up specialist or workplace committees, among other autonomous OH&S activities.

Toshiba Group OH&S Management Structure (as of April 2013)

Toshiba Group OH&S Management Structure (as of April 2013)

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External Recognition of OH&S Activities

Various commendations have been received for the excellent OH&S performance of various companies of Toshiba Group. Toshiba has also garnered praise for various activities presented at OH&S-related conventions and conferences.

External Commendation
Recipient entity Award / commendation Award period
Toshiba TEC Corp. Shizuoka Business Center Ministry of Health, Labour and Welfare
Labour Standards Bureau Director's Award for a Type-5 no accident record (35.5 million hours)
May 2012
Toshiba Corp. Oita Operations Ministry of Health, Labour and Welfare
Labour Standards Bureau Director’s Award for a Type-5 no accident record (35.5 millions hours)
March 2011
Toshiba Corp. Toshiba Fuchu Complex, Takeyoshi Okuyama Health, Labor and Welfare Minister Award for Safety Foreman January 2011
Toshiba Corp. Ome Complex, Cooperative Association of Occupational Health and Safety Minister of Health, Labor and Welfare Association Award July 2010
Toshiba E&I Control Systems, Inc. Minister of Health, Labor and Welfare Incentive Award (Health Assurance Measures) July 2007
Iwate Toshiba Electronics Co., Ltd. Minister of Health, Labor and Welfare Incentive Award (Safety) July 2007
Toshiba Multimedia Devices Co., Ltd. Minister of Health, Labor and Welfare Incentive Award (Health Assurance Measures) July 2006
Toshiba Corp. Ome Complex Minister of Health, Labor and Welfare Award for Excellence (Safe Workplace Environment Assurance) July 2006
Toshiba Semiconductor (Thailand) Co., Ltd. Prime Minister's Industry Award (Safety Management) August 2006
Publications
Convention / conference Reporting entity Content Timing of publication
National Industrial Safety and Health Convention Toshiba Corp. The effect of walking program on mental health and metabolic syndrome in works October 2010
Toshiba Corp. Utilization of medical checkup data (second edition) November 2009
TMD Minimization of workplace risk through small group activities November 2008
TFPD Corp. Creating a risk assessment database November 2007
Toshiba Corp. Toshiba's mental health program November 2007
Toshiba Corp. A study of the use of medical checkup data November 2007
Japan Society for Occupational Health Toshiba Corp. Aiming for health guidance that meet individual employees’ needs May 2012
Toshiba Carrier Corp. Symposium: “Occupational health and suicide prevention – Issues in regards to revision of Policy of Suicide Prevention” May 2012
Toshiba Corp. Walking program improves sleeping habit May 2011
Toshiba Corp. Effectiveness of the education on organizational equity to managers and supervisors as a measure to prevent metabolic syndrome May 2010
Toshiba Corp. Effectiveness of the occupational working program on mental and physical health May 2010
Toshiba Corp. Discussions on effective measures to prevent metabolic syndrome in case of people who stay awake and are active during night instead of daytime May 2010
Toshiba Corp. Research on finding the method to forecast trends based on health checkup data May 2009
Toshiba Corp. Correlation between QOL related to labor health and organizational fairness May 2009
Toshiba TEC Corp. Health-related activities and health awareness of people with no abnormal findings upon health examination May 2009
TMD Measures to prevent infectious disease such as tuberculosis May 2009
Toshiba Carrier Corp. Activities aimed at improving the health and safety of dispatch workers May 2009
Booklet (The Science of Labor) Toshiba Corp. Labor health and safety management system January 2009

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Raising Awareness and Education for Ensuring Employee Health and Safety

Toshibumi Gamo
Toshibumi Gamo

Toshiba's OH&S activities go all the way back to 1914 when Toshibumi Gamo, who dedicated himself to promoting industrial safety in Japan, started safety movement at Toshiba's predecessor, Tokyo Electric. Toshiba Group has inherited this DNA, and at present, a wide range of OH&S activities are being carried out, as a top priority concern for the management.

President's Messages to All Employees for National Occupational Health and Safety Weeks

Every year, during National Safety Week in July and Occupational Health Week in October, Toshiba’s President sends all employees a message relating his unshakable determination to ensure occupational health and safety. At all business sites and in all Group companies, the top management sends a similar message to all their employees. In addition, these sites and companies carry out their own OH&S initiatives.

Toshiba Group Health and Safety Congress (Included in the CSR Conference since FY2008)

First held in 1975, Toshiba Group Health and Safety Congress is held every December. Participants include management from Toshiba and Group companies, labor union representatives, and people in charge of OH&S activities. The President's Award is conferred to companies and operation sites for excellent OH&S-related activities that set an example for others, as well as to small-group activity program and improvement proposals. In order to raise the level of OH&S activities and generating greater awareness about health and safety management, the commended OH&S activities were shared in the Congress to learn from their experiences.
Since FY2008, the Congress has been integrated into the CSR Conference and put a broader perspective, and thus recognizes OH&S efforts of overseas Group companies.

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Occurrence of Work-related Accidents

Based on our “Commitment to People,” the basic commitment of the Toshiba Group, we have been striving to ensure the health and safety of our employees.
Currently, the frequency of work-related accidents of the Toshiba Group in Japan is much lower than the national average for the manufacturing industry. We will continue to implement further measures to prevent work-related accidents.
In particular, we will place priority on the reduction of hazardous risks that could lead to serious injuries and diseases and conduct a risk assessment of all workplaces and tasks. Based on the results of this risk assessment, we will systematically take necessary measures such as risk identification, review of work methods to eliminate risks, improvement of equipment to reduce and control risks, and exhaustive employee training.

Frequency of occupational accidents leading to absence at Toshiba Group

Frequency of occupational accidents leading to absence at Toshiba Group

Group-wide efforts to obtain occupational health and safety management system certification

OHSAS18001 Certificate of Registration
OHSAS18001 Certificate of Registration

In FY2007, the Toshiba Group introduced OHSAS 18001, an international certification standard for its occupational health and safety management system, to ensure global integration of the health and safety management activities of the Group. By the end of FY2008, all Group-wide manufacturing consolidated subsidiaries had obtained the certification. The implementation of this management system enables us to identify health and safety issues and make continuous improvements according to priority order based on the degree of risks involved. In order to further enhance global Group governance, we will step up our efforts to grasp chronologically the status of health and safety management and issues to be addressed, ensure sharing of safety management know-how among similar processes and work procedures, and systematize such know-how.

Note:
OHSAS: Occupational Health and Safety Assessment Series

Manufacturing Consolidated Subsidiaries with OHSAS18001 Certification (As of the end of March 2012)

Manufacturing Consolidated Subsidiaries with OHSAS18001 Certification (As of the end of March 2012)

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Ensuring Health Management

Toshiba Group strives to raise employees’ awareness of the importance of health and takes various measures to maintain their physical and mental health. With a view to promoting standardization and greater efficiency of medical checkups and follow up measures, we introduced a system that centrally manages the results of medical checkups and medical interviews for the purpose of using the data to implement effective measures such as the provision of health guidance and education. In addition to health education provided at each business site, we provide various services designed to help each employee improve their quality of life. These services include the provision of physical as well as mental health counseling by telephone as well as in person. These health-related services have been provided in cooperation with the Toshiba Health Insurance Association.
Employees assigned to work overseas have to cope with drastic lifestyle changes, so it is important to ensure that such employees can perform their work without unnecessary health concerns. To this end, we implement a range of measures such as organizing hospitals and the local ambulance service in the event of an emergency and offer overseas medical service visits whereby an industrial health specialist periodically visits and consults with these employees

Periodic Medical Checkup System

In 1997, Toshiba developed a company-wide integrated system to support periodic medical checkups for all employees in order to standardize medical checkups and remedial measures as well as to improve the efficiency of related administrative procedures. The system was upgraded in 2004 so as to link to HR-related database and to provide intranet access to data. At present, the system is being used throughout the Group.

Employees can access the system over the intranet in order to complete questionnaires, change scheduled times for checkups or follow-up interviews or view the results of checkups. Industrial physicians and healthcare staff can have access to medical checkup data, as necessary, for use in formulating health management programs.

To facilitate swift and effective remedial action if required, medical test results and responses are compiled, on a priority basis, to draw health checkup report charts or graphical illustrations presenting five risk areas such as diet, alcohol, smoking, exercise and mental heath. These charts or graphs are designed such that they are readily understood by employees.

Interview Guidance for Employees Working Excessive Overtime

Long working hours or excessive amounts of work can be detrimental to health, leading to cerebrovascular and cardiovascular diseases. Toshiba Group employees working for more than 80 hours of overtime per month are required to go through an interview guidance with an industrial physician. This is in line with the revised OH&S legislation that came into force in Japan in April 2006, which entitles any employee working over 100 hours of overtime per month the right to request a medical check. In compliance with this law, Toshiba has instituted clear safety standards and initiated measures to prevent any work-related damage to the health of employees.

Overseas Medical Service Visits

Overseas medical service visit to Toshiba Home Appliances Manufacturing (Nanhai) Co., Ltd.
Overseas medical service visit to Toshiba Home Appliances Manufacturing (Nanhai) Co., Ltd.

Employees assigned to work overseas have to cope with drastic lifestyle changes. In order to ensure sound health of these employees as well as their accompanying families, Toshiba assigns medical doctors to those parts of the world with inadequate medical care to provide healthcare services and consultations. These industrial health specialists have been assigned to countries and regions around the world, including Mexico, China, Taiwan, UAE, India, Indonesia and some parts of Europe.

Mental Health

Toshiba was one of the first Japanese companies to address the issue of employees' mental health by developing a comprehensive system of care covering employees' work and daily life Toshiba associates mental well-being of the employees with the company's well-being and therefore initiates measures to promote mental health and boost motivation of the employees.

On-site Health-related Consultation System

Industrial physicians and occupational health nurses at Toshiba respond to onsite health-related inquiries and coordinate with sites, households and medical institutions as required. They also respond to inquiries from workplaces as well as from individuals.

Helpline for Mental and Physical Health

Toshiba offers an Employee Assistance Program (EAP) in conjunction with its in-house health insurance association to provide counseling for both mental and physical health issues by external specialists. The program ensures privacy of the individuals seeking help. Employee family members can also avail of the helpline.

セルフケア小冊子「こころとからだ すこやかに」

Self-care

Mental health awareness and educational activities are conducted through a special magazine “Kenpo information” published by Toshiba’s health insurance association, and via the company website. A self-care pamphlet is covering topics on mental health related to “workplace,” “female health,” “families,” “children” and “elderly people.”

Employee Education

Toshiba was among the first companies in Japan to conduct training of “listeners” for managerial ranks, which it started in 1977. At present, each site of Toshiba offers health-related self-care education programs to employees as well as courses for managers. An in-house training center provides optional management seminars on mental health-related topics.
In FY2012, Toshiba strove to improve employees’ healthcare knowledge and skills by introducing self-care e-learning programs to all Group companies.

Convalescence Support Program

In 2003, Toshiba was the first company in Japan to introduce a convalescence support program to facilitate employees to gradually resume full-time work following a lengthy absence from work due to mental health problems, and reviewed the program in 2011. Industrial physicians and occupational health nurses coordinate with the employee's doctor, workplace members and family to devise proposals for appropriate working hours, place and time.

Promoting communication in the workplace

Employees are encouraged to pay attention to their co-workers and talk to them in order to detect any unusual signs that imply poor health. This practice has become the norm in the workplace.
In order to raise health and safety awareness at each workplace, we have been promoting communication by holding periodic informal workplace meetings.

Mental health survey

Since FY2011, we have been conducting a mental health survey as a part of our effort to protect employees’ mental health in order to promote stress management for individual employees and workplaces.

Future Challenges

Comprehensive Approach and Primary Prevention

Comprehensive Approach and Primary Prevention

While Toshiba already has an advanced mental health program in place, employee stress remains an inevitable part of doing business. Toshiba aims to create a working environment where employees are able to develop the capabilities to handle stress effectively. This helps to keep employees motivated, while equipping them with valuable skills applicable throughout their lives.

Employee Health Promotion Programs

Through follow-up health guidance, industrial health specialists provide employees with lifestyle-related suggestions to help them realize their potential and enhance their quality of life. In addition to the health and safety measures at the business sites, Toshiba also undertakes initiatives, in cooperation with its in-house health insurance association, in order to help employees cultivate better health, such as providing healthy lifestyle support information through a special website, in addition to the site-based health education programs.

Measures to Prevent Brain and Heart Diseases

Since FY2011, Toshiba Group has analyzed the results of regular health examinations according to a classification of jobs shared across all Group companies. Based on the results of this analysis, the Group provides employees at high risk of developing brain and heart diseases with priority support, such as work management and health guidance.

Healthy Lifestyle Support Website "Karatto"

The website "Karatto" provides tips on developing healthier lifestyle and management of health on daily basis for employees and their families.

“Karatto”(Japanese)

Available Services:

  • Walking program: This helps to develop the habit of walking by comparing the daily steps recorded against the targets set. The webpage also allows to manage such data for the entire family.
  • Checks on lifestyles: This helps to manage data such as weight, rate of body fat, blood pressure, abdominal measurements, and sleeping hours as well as helps to check habits such as brushing teeth, washing hands and gargling.
  • My challenge : This helps to monitor one's lifestyle and reduce the risk of metabolic syndrome. It is a tool to support people who are diagnosed as well as who are likely to be diagnosed with metabolic syndrome to challenge for a certain period of time.
  • Information on medical expenses: Employees can look up the details of their medical expenses for the past 13 months.
  • Health information corner: This corner provides tips on treating metabolic syndrome and information related to mental health.

Initiatives to Improve Functions and Quality of Occupational Health Professionals

Occupational Health Project

Toshiba Group has established multiple project teams consisting of industrial doctors, public health nurses, and other nurses sent from various Toshiba companies in order to enhance the health management system and implement various measures to maintain and improve employee health.

Toshiba Medical Congress

This Congress, held annually, aims to provide a forum for interaction and study for Toshiba's health professionals, which mainly comprise of industrial professionals (industrial physicians and nurses) working at business sites and clinical health professionals (doctors and nurses) employed at the Toshiba group hospitals. At the Congress, academic meetings are held featuring presentations of research findings as well as the results of OH&S-related studies of business sites. Such activities help to enhance the specialized OH&S-related knowledge and boost the motivation of the participants.

Industrial Physician Meeting

Industrial physicians in Japan attend this meeting twice every year and are updated on Toshiba's management as well as management status of OH&S-related activities. The physicians exchange information on the daily health-related issues, report on the activities of the occupational health project and engage in group discussions on issues pertaining to maintenance of occupational health. The meeting also provides a forum for presenting on research activities.

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Infectious Disease Countermeasures

Based on information released by the Ministry of Foreign Affairs concerning outbreaks of infectious diseases in foreign countries and their transmission, the Legal Affairs Division compiles the latest information on the matter and distributes it to the subsidiaries in the affected countries via the related divisions of supervisory in-house companies and major group companies in order to alert the employees on such risks.

Countermeasures for Influenza

With regard to the global outbreak of influenza A virus subtype H1N1 in April 2009, Toshiba Group adopted a uniform measure for the Group as a whole. The Group specifically initiated measures such as 1) safety measures at each business site (washing hands properly, gargling, strict monitoring at the entrance gate, etc.) and 2) appropriate measures based on the warnings issued by WHO and the government, such as restrictions on foreign visits.

Keeping in view of the possibilities of the influenza strain (H1N1) of developing into more deadly form or the more deadly avian flu (H5N1) developing into H1N1, Toshiba Group will continue to update its measures to ensure employee health and safety, such as formulating guidelines at each stage of outbreak.

Toshiba Group Business Continuity Plan provides explicit guidelines on the priority businesses and the continuity of activities based on the nature of the business for each business domain, in the event of large-scale absenteeism owing to the outbreak of the influenza strain (H1N1).

Raising Awareness on Infectious Diseases

Toshiba organizes provides orientation to family members accompanying employees assigned overseas, on medical, safety and other lifestyle-related issues pertaining to the relevant country. Once the overseas assignment is confirmed, an orientation is held, including prior medical checkups and courses of vaccination.

New recruits in Japan are provided with booklets also containing information about HIV AIDS. Other awareness-raising programs also cover topics such as the prevention of HIV infection and the prohibition of unfair discrimination due to insufficient knowledge about the disease.

In addition, at the time of the outbreak of the influenza H1N1, all employees were notified of the appropriate countermeasures and were asked to adopt them on a daily basis.

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