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CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

Occupational Health and Safety


In line with the “Commitment to People” Basic Commitment of the Toshiba Group, we promote CSR management through business activities that place the top priority to human life, safety and legal compliance. Toshiba Group is making concerted efforts to create a safe and comfortable working environment and promote mental and physical health so that all Toshiba Group employees will be able to develop their potential to the fullest extent.
The Toshiba Group Occupational Health and Safety Management Policy has established in April 2004 based on the declaration of commitment to occupational health and safety made by top executives to enable all employees to share the commitment.

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The Toshiba Group Occupational Health and Safety Management Policy

Toshiba Corporation is a global enterprise active in businesses centering on electronics and energy. We conduct all activities in accordance with the Basic Commitment of the Toshiba Group and our corporate philosophy, "Committed to People, Committed to the Future," and accord full respect to the culture and customs of the societies in which we operate. In our business conduct, we place the highest priority on human life, safety and legal compliance, and we make concerted efforts throughout our operations to create safe and healthful workplace environments.

  1. We position health and safety as one of the most important issues for management, and strive to prevent occupational injury and disease in the workplace and achieve continual improvement in occupational health and safety management.
  2. We comply with legally mandated requirements and also with other requirements to which Toshiba Group voluntarily subscribes that relate to our occupational health and safety hazards.
  3. We set objectives and targets and act decisively to achieve the:
    (1) Eradication of occupational accidents and disease in the workplace, and the mitigation of risks that may cause such accidents and disease;
    (2) Maintenance and promotion of physical and mental health in order to enable all employees to bring their individual capabilities into full play
  4. We expect our suppliers and subcontractors to accord appropriate importance to occupational health and safety, and provide them with support in doing so, in order to ensure the safety and health of everyone involved in Toshiba Group's business.
  5. We proactively disclose our commitment to occupational health and safety and the results we achieve, in order to contribute to society's enhancement of health and safety management standards.

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Promotion Framework

The chart below shows the framework for the management of health and safety issues across the Toshiba Group. Under the central guidance of the Human Resources and Administration Division, OH&S activities fall within the management jurisdiction of each of the in-house companies and major Group companies and are developed at the level of operational sites (or individual Group companies). Statutory activities at each site (or Group company) include the appointment of dedicated OH&S staff and the establishment of an OH&S committee. Many sites and Group companies go beyond this to set up specialist or workplace committees, among other autonomous OH&S activities.
We also hold Central OH&S Committee meetings to discuss issues and exchange views with the labor union and to improve the level of occupational health and safety management from the perspective of employees.

Toshiba Group OH&S Management Structure (as of April 2014)

Toshiba Group OH&S Management Structure (as of April 2014)

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External Recognition of OH&S Activities

Various commendations have been received for the excellent OH&S performance of various companies of Toshiba Group. Toshiba has also garnered praise for various activities presented at OH&S-related conventions and conferences.

External Recognition of OH&S Activities

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Raising Awareness and Education for Ensuring Employee Health and Safety

Toshibumi Gamo
Toshibumi Gamo

Toshiba's OH&S activities go all the way back to 1914 when Toshibumi Gamo, who dedicated himself to promoting industrial safety in Japan, started safety movement at Toshiba's predecessor, Tokyo Electric. Toshiba Group has inherited this DNA, and at present, a wide range of OH&S activities are being carried out, as a top priority concern for the management. Thanks to the efforts made over the years, Toshiba Group’s domestic occupational accident incidence (accident frequency rate) has remained below the average for the manufacturing industry in Japan.

President's Messages to All Employees for National Occupational Health and Safety Weeks

Every year, during National Safety Week in July and Occupational Health Week in October, Toshiba’s President sends all employees a message relating his unshakable determination to ensure occupational health and safety. At all business sites and in all Group companies, the top management sends a similar message to all their employees. In addition, these sites and companies carry out their own OH&S initiatives.

Toshiba Group Health and Safety Congress (Included in the CSR Conference since FY2008)

First held in 1975, Toshiba Group Health and Safety Congress is held every December. Participants include management from Toshiba and Group companies, labor union representatives, and people in charge of OH&S activities. The President's Award is conferred to companies and operation sites for excellent OH&S-related activities that set an example for others, as well as to small-group activity program and improvement proposals. In order to raise the level of OH&S activities and generating greater awareness about health and safety management, the commended OH&S activities were shared in the Congress to learn from their experiences.
Since FY2008, the Congress has been integrated into the CSR Conference and put a broader perspective, and thus recognizes OH&S efforts of overseas Group companies.

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Occurrence of Work-related Accidents

Based on our “Commitment to People,” the basic commitment of the Toshiba Group, we have been striving to ensure the health and safety of our employees.
Currently, the frequency of work-related accidents of the Toshiba Group in Japan is much lower than the national average for the manufacturing industry. We will continue to implement further measures to prevent work-related accidents.
In particular, we will place priority on the reduction of hazardous risks that could lead to serious injuries and diseases and conduct a risk assessment of all workplaces and tasks. Based on the results of this risk assessment, we will systematically take necessary measures such as risk identification, review of work methods to eliminate risks, improvement of equipment to reduce and control risks, and exhaustive employee training.

Frequency of occupational accidents leading to absence at Toshiba Group

Frequency of occupational accidents leading to absence at Toshiba Group

Group-Wide Efforts to Obtain Occupational Health and Safety Management System Certification

OHSAS18001 Certificate of Registration
OHSAS18001 Certificate of Registration

In FY2007, the Toshiba Group introduced OHSAS 18001, an international certification standard for its occupational health and safety management system, to ensure global integration of the health and safety management activities of the Group. The implementation of this management system enables us to identify health and safety issues and make continuous improvements according to priority order based on the degree of risks involved.
Since even before the introduction of this system, Toshiba Group has been striving to improve safety management through steady efforts of its organizations and individual employees in their daily activities. Among such efforts, small workplace groups undertake a variety of activities on an ongoing basis. These activities include workplace improvement programs, education and training for increasing risk sensitivity and activities to check whether appropriate practices are being carried out. By combining safety management based on employee networks with the OHSAS 18001-based management system, Toshiba Group will implement its global safety management.

OHSAS: Occupational Health and Safety Assessment Series

Manufacturing Consolidated Subsidiaries with OHSAS18001 Certification (As of the end of March 2014)

Manufacturing Consolidated Subsidiaries with OHSAS18001 Certification (As of the end of March 2012)

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Ensuring Health Management

Toshiba Group strives to raise employees’ awareness of the importance of health and takes various measures to maintain their physical and mental health. With a view to promoting standardization and greater efficiency of medical checkups and follow up measures, we introduced a system that centrally manages the results of medical checkups and medical interviews for the purpose of using the data to implement effective measures such as the provision of health guidance and education. In addition to health education provided at each business site, we provide various services designed to help each employee improve their quality of life. These services include the provision of physical as well as mental health counseling by telephone as well as in person. These health-related services have been provided in cooperation with the Toshiba Health Insurance Association.
Also, to enhance health management for employees assigned to work overseas, we have established a special division for them and their families to implement a range of measures such as organizing hospitals and the local ambulance service in the event of an emergency and offer overseas medical service visits whereby an industrial health specialist periodically visits and consults with these employees.

Periodic Medical Checkup System

In 1997, Toshiba developed a company-wide integrated system to support periodic medical checkups for all employees in order to standardize medical checkups and remedial measures as well as to improve the efficiency of related administrative procedures. The system was upgraded in 2004 so as to link to HR-related database and to provide intranet access to data. At present, the system is being used throughout the Group.

Employees can access the system over the intranet in order to complete questionnaires, change scheduled times for checkups or follow-up interviews or view the results of checkups. Industrial physicians and healthcare staff can have access to medical checkup data, as necessary, for use in formulating health management programs.

To facilitate swift and effective remedial action if required, medical test results and responses are compiled, on a priority basis, to draw health checkup report charts or graphical illustrations presenting five risk areas such as diet, alcohol, smoking, exercise and mental heath. These charts or graphs are designed such that they are readily understood by employees.

Interview Guidance for Employees Working Excessive Overtime

Long working hours or excessive amounts of work can be detrimental to health, leading to cerebrovascular and cardiovascular diseases. Toshiba Group employees working for more than 80 hours of overtime per month are required to go through an interview guidance with an industrial physician. This is in line with the revised OH&S legislation that came into force in Japan in April 2006, which entitles any employee working over 100 hours of overtime per month the right to request a medical check. In compliance with this law, Toshiba has instituted clear safety standards and initiated measures to prevent any work-related damage to the health of employees.

Overseas Medical Service Visits

Overseas medical service visit to Toshiba Home Appliances Manufacturing (Nanhai) Co., Ltd.
Overseas medical service visit to Toshiba Home Appliances Manufacturing (Nanhai) Co., Ltd.

Employees assigned to work overseas have to cope with drastic lifestyle changes. In order to ensure sound health of these employees as well as their accompanying families, Toshiba assigns medical doctors to those parts of the world with inadequate medical care to provide healthcare services and consultations. These industrial health specialists have been assigned to countries and regions around the world, including Mexico, China, Taiwan, UAE, India, Indonesia and some parts of Europe. In addition, based on the results of medical checkups, we have initiated medical service visits to regions with many employees suffering from ailments in order to enhance support for health management.

Mental Health

Toshiba was one of the first Japanese companies to address the issue of employees' mental health by developing an advanced, comprehensive system of care covering employees' work and daily life. In the future, we will enhance our programs based on the population approach (primary prevention). At the same time, we aim to improve the workplace environment so that employees will be able to acquire skills to effectively deal with their stress and think about how to find fulfillment in their lives and work.

On-site Health-related Consultation System

Industrial physicians and occupational health nurses at Toshiba respond to onsite health-related inquiries and coordinate with sites, households and medical institutions as required. They also respond to inquiries from workplaces as well as from individuals.

Helpline for Mental and Physical Health

Toshiba offers an Employee Assistance Program (EAP) in conjunction with its in-house health insurance association to provide counseling for both mental and physical health issues by external specialists. The program ensures privacy of the individuals seeking help. Employee family members can also avail of the helpline.

セルフケア小冊子「こころとからだ すこやかに」


Mental health awareness and educational activities are conducted through a special magazine “Kenpo information” published by Toshiba’s health insurance association, and via the company website. A self-care pamphlet is covering topics on mental health related to “workplace,” “female health,” “families,” “children” and “elderly people.”

Employee Education

Toshiba was among the first companies in Japan to conduct training of “listeners” for managerial ranks, which it started in 1977. At present, each site of Toshiba offers health-related self-care education programs to employees as well as courses for managers. An in-house training center provides optional management seminars on mental health-related topics.
In FY2012, Toshiba strove to improve employees’ healthcare knowledge and skills by introducing self-care e-learning programs to all Group companies.

Convalescence Support Program

In 2003, Toshiba was the first company in Japan to introduce a convalescence support program to facilitate employees to gradually resume full-time work following a lengthy absence from work due to mental health problems, and reviewed the program in 2011. Industrial physicians and occupational health nurses coordinate with the employee's doctor, workplace members and family to devise proposals for appropriate working hours, place and time.

Promoting communication in the workplace

Employees are encouraged to pay attention to their co-workers and talk to them in order to detect any unusual signs that imply poor health. This practice has become the norm in the workplace.
In order to raise health and safety awareness at each workplace, we have been promoting communication by holding periodic informal CSR workplace meetings.

Mental health survey

Since FY2011, we have been conducting a mental health survey as a part of our effort to protect employees’ mental health in order to promote stress management for individual employees and workplaces.

Measures to Prevent Brain and Heart Diseases and to Improve Health

Since FY2011, Toshiba Group has analyzed the results of regular health examinations according to a classification of jobs shared across all Group companies. Based on the results of this analysis, the Group provides employees at high risk of developing brain and heart diseases with priority support, such as work management and health guidance.

Activity Example: Healthy Lifestyle Support Website "Karatto"

Toshiba Group hosts a website designed to support healthy lifestyles and daily health management by using the Internet and mobile terminals. The website "Karatto" provides tips on developing healthier lifestyle and management of health on daily basis for employees and their families.


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Infectious Disease Countermeasures

Based on information released by the Ministry of Foreign Affairs concerning outbreaks of infectious diseases in foreign countries and their transmission, the Legal Affairs Division compiles the latest information on the matter and distributes it to the subsidiaries in the affected countries via the related divisions of supervisory in-house companies and major group companies in order to alert the employees on such risks.

Countermeasures for Influenza

With regard to the global outbreak of influenza A virus subtype H1N1 in April 2009, Toshiba Group adopted a uniform measure for the Group as a whole. The Group specifically initiated measures such as 1) safety measures at each business site (washing hands properly, gargling, strict monitoring at the entrance gate, etc.) and 2) appropriate measures based on the warnings issued by WHO and the government, such as restrictions on foreign visits.

Keeping in view of the possibilities of the influenza strain (H1N1) of developing into more deadly form or the more deadly avian flu (H5N1) developing into H1N1, Toshiba Group will continue to update its measures to ensure employee health and safety, such as formulating guidelines at each stage of outbreak.

Toshiba Group Business Continuity Plan provides explicit guidelines on the priority businesses and the continuity of activities based on the nature of the business for each business domain, in the event of large-scale absenteeism owing to the outbreak of the influenza strain (H1N1).

Raising Awareness on Infectious Diseases

Toshiba organizes provides orientation to family members accompanying employees assigned overseas, on medical, safety and other lifestyle-related issues pertaining to the relevant country. Once the overseas assignment is confirmed, an orientation is held, including prior medical checkups and courses of vaccination.

New recruits in Japan are provided with booklets also containing information about HIV AIDS. Other awareness-raising programs also cover topics such as the prevention of HIV infection and the prohibition of unfair discrimination due to insufficient knowledge about the disease.

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