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CSR - Corporate Social Responsibility
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FY2014 Performance Indicators

We, the Toshiba Group, have medium- and long-term key performance indicators according to the ISO 26000 core subjects and are promoting relevant CSR activities.
For FY2014 we have obtained the third-party assurance on part of performance data.

The third party assurance

Governance

Corporate Governance FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Number of directors
(GRI G4-34, G4-38)
16 16
Number of directors not concurrently serving as executive officers
(GRI G4-38)
8
(Half of all directors)
Half of all directors 8
(Half of all directors)
Half of all directors
Number of female directors
Percentage of female directors
(ISO26000 6.2, GRI G4-38)
1 (6%) Over 1 1 (6%) Over 1
Corporate Governance
Risk Management and Compliance FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Education for "Toshiba Group Standards of Conduct"
(Toshiba Group in Japan)
(ISO26000 6.6.3, 6.6.4, 6.6.5, GRI G4-HR2)
99% 100% 99% 100%
"Toshiba Group Standards of Conduct" was revised in October 2014 and published in 24 different languages. Various education programs are provided such as education based on the needs of employees at different organizational levels and job functions, as well as seminars on compliance topics for top executives.
Number of Workplace CSR meetings ; Number of cumulative participants
(Toshiba Group in Japan)
(ISO26000 6.2, GRI G4- LA9)
3 times/yr,
280,000
2 times/yr,
180,000
2 times/yr,
180,000
2 times/yr,
180,000
Percentage of self-audits conducted at Group companies based on "Anti-Bribery Guidelines" and "Guidelines on Contacts with Competitors"
(Toshiba Group in Japan)
(ISO26000 6.6.3, GRI G4-SO3, SO7-8)
100% 100% 100% 100%
Between December 2014 and February 2015, we held training on sales risks, for sales-related personnel at our head office and branch offices, and reinforced management of sales-related legal risks.
Number of reports received by the whistle blower system "Risk Hotline"
(In-house contact window / attorney's office)
(Toshiba Group in Japan)
(GRI G4-49, G4-53, G4-57-58, G4-LA16, G4-HR12, G4-SO7, G4-SO11)
61 reports
(57/4)
88 reports
(85/3)
Calls reporting inappropriate situations or concerns were reported to the relevant division so that instructions for improvement could be provided or alerts could be issued.
Number of violations of the Act against Unjustifiable Premiums and Misleading Representations
(Toshiba Group in Japan)
(ISO26000 6.7.4, GRI G4-SO8, G4-PR4, G4-PR6-7, G4-PR9)
0 0 0 0
In March 2015, Toshiba Group held a meeting for 172 managers of in-house companies and major group companies to study advertising and labeling, thus ensuring full compliance with advertising and labeling regulations.
Risk Management and Compliance

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Environmental Management

Toshiba Group Fifth Environmental Action Plan: Greening of Products (creation of products with the highest level of environmental performance) and Greening by Technology (low-carbon energy technologies)

Increasing Overall Eco-efficiencyFY2013 FY2014 FY2014 FY2015
Achievement Target Achievement Target
Improvement of overall eco-efficiency (compared to FY2000 levels)
(ISO26000 6.5, GRI G4-EN6-7)
2.72 times 2.9 times 2.9 times 3.0 times
In order to improve overall eco-efficiency, Toshiba Group actively promoted Greening of Products, Greening by Technology, and Greening of Process initiatives.
Progress in the Fifth Environmental Action Plan
Increasing Eco-efficiency for Products and ProcessesFY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Improvement of product eco-efficiency (compared toFY2000 levels)
(ISO26000 6.5, GRI G4-EN7)
3.04 times 3.2 times 3.3 times 3.4 times
In order to improve product eco-efficiency, Toshiba Group actively carried out Greening of Products and Greening by Technology initiatives.
Toshiba Group will continue to systematically carry out Greening of Products and Greening by Technology initiatives.
Improvement of business process eco-efficiency (compared to FY2000 levels)
(ISO26000 6.5, GRI G4-EN3-4, G4-EN6)
1.48 times 1.47 times 1.51 times 1.5 times
In order to improve business process eco-efficiency, Toshiba Group actively carried out Greening of Process initiatives.
Creation of Excellent ECPs
High-efficiency Manufacturing
Overall Sales FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Increasing sales of ECPs
(Greening of Products)
(ISO26000 6.5, GRI G4-EN7, G4-EN27)
1.6 trillion yen 1.5 trillion yen 2.3 trillion yen 1.8 trillion yen
In order to increase sales of ECPs, Toshiba Group actively inspected its eco-targets for all product lineups and confirmed the status of their implementations during audits of environmental technologies for products.
Toshiba Group will strive to create more ECPs for the mass market and accelerate the creation of ECPs by making products, systems, and solutions tailored to specific customer needs.
Increasing sales amounts of energy-related products
(Greening by Technology)
(ISO26000 6.5, GRI G4-EN7, G4-EN27)
1.47 trillion yen 1.66 trillion yen 1.66 trillion yen 1.9 trillion yen
In order to increase sales of energy-related products, Toshiba Group has supported the businesses in regards to environmental aspects.
Toshiba Group will continue to support the businesses in regards to environmental aspects.
Creation of Excellent ECPs
High-efficiency Manufacturing
Mitigation of Climate Change FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Reduction of CO2emissions due to use of eco-products*1
(Greening of Products)
(ISO26000 6.5.5, GRI G4-EN17, G4-EN19)
10.39 million tons 12 million tons 13.12 million tons 15 million tons
In order to reduce CO2 emissions through the use of eco-products, Toshiba Group continued to create excellent ECPs and increase the sales thereof.
Toshiba Group will apply energy conservation technologies to mass market products as well as social infrastructure systems.
Reduction of CO2emissions due to use of energy-related products*2
(Greening by Technology)
(ISO26000 6.5.5, GRI G4-EN19)
440 million tons 480 million tons 450 million tons 490 million tons
The target has not been reached, due to a delay in the start of operations at a plant being constructed overseas. We are focusing on advancing the use of highly efficient thermal power and renewable energy.
Mitigation of Climate Change
Reducing energy-derived CO2emissions
Efficient Use of Resources FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Percentage of resource savings*3
(ISO26000 6.5.4, GRI G4-EN1, G4-EN30)
70% 43% 79% 50%
In order to increase the percentage of resources saved for products, Toshiba Group continued to reduce the weight and size of ECPs and prolong their service lives.
Toshiba Group will expand the range of products.
Percentage of use of recycled plastics for products*4
(ISO26000 6.5.4, GRI G4-EN2)
6.2% 2.9% 7.5% 3.0%
In order to increase the percentage of recycled plastics used, Toshiba Group improved the percentage of recycled plastics used in each model and promote the usage of recycled plastics in a wider range of models (application to other product lines).
Toshiba Group will increase the percentage of recycled plastics used for each product with the goal of having recycled products used uniformly in all products.
Efficient Use of Resources
Management of ChemicalsFY2013 FY2014 FY2014 FY2015
Achievement Target Achievement Target
Reduction of Specified Chemical Substances contained in products (Reduction of PVC/BFRs*5)
(ISO26000 6.5.3)
32 product groups
*6
50 product groups
*6
54 product groups
*6
All 80 product groups
*6
Management of Chemicals in Products
  • *1 [CO2 emissions of assumed substitute products] − [CO2 emissions of shipped products] (Compares annual emissions during the usage stage and cumulates emissions for half the product life.)
  • *2 Compared with CO2 emissions (rate to net production output) for average thermal power of the same fuel type; for nuclear power and renewable energy, compared with CO2 emissions (rate to net production output) for average thermal power of all types.
  • *3 The rate of increase in the amount of resources saved (compared to 2010 levels)
  • *4 [Amount of recyclable plastics] / [amount of plastics used for products] × 100
  • *5 Polyvinyl chloride (PVC) is one of the most common plastics and is used in a wide range of products. However, there is concern over the generation of hazardous substances due to inappropriate treatment at disposal, as well as the toxicity of certain plasticizers (e.g., phthalate esters) added to PVCs. Brominated flame retardants (BFRs) are used for plastics to make them noncombustible. Some BFRs are raising health concerns while others persist in the environment or are bioaccumulative. There is also concern over the generation of hazardous substances due to inappropriate treatment at disposal.
  • *6 Special uses are excluded.

Greening of Process (Environmentally Conscious Manufacturing)

Mitigation of Climate Change FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Reduction of total greenhouse gas emissions*7(compared to FY1990 levels)
(ISO26000 6.5.5, GRI G4-EN19)
3.06 million tons
<46%>
4.19 million tons
<62%>
3.02 million tons
<45%>
4.39 million tons
<65%>
Improve were made mainly in energy conservation investments, energy-saving diagnosis, etc.
Reduction of total greenhouse gas emissions*7
(compared to FY2010 levels)
(ISO26000 6.5.5, GRI G4-EN18)
86% 92% 80% 90%
Improvement in total CO2 emissions resulting from product logistics per unit production (compared to 2010 levels)
(ISO26000 6.5.5, GRI G4-EN30)
88% 96% 73% 95%
We achieved the goal mainly by improving load factors and restructuring logistic center.
Reducing total GHG emissions
Reducing energy-derived CO2emissions
Reducing CO2emissions associated with product logistics
Efficient Use of Resources FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Reduction of waste emissions*8(compared to FY2000 levels)
(ISO26000 6.5.3, 6.5.4, GRI G4-EN23)
84,000 tons
<45%>
116,000 tons
<62%>
88,000 tons
<47%>
117,000 tons
<62%>
More waste was turn into valuables due to all-out efforts to sort it upon discharge.
Improvement in the total volume of waste generated per unit production (compared to FY2010 levels)
(ISO26000 6.5.3, 6.5.4, GRI G4-EN23)
96% 93% 84% 90%
Reduction percentage of final waste disposal*9(relative to Toshiba Group total emissions)
(ISO26000 6.5.3, 6.5.4)
1.6% 1.0% 1.4% 0.5%
Improvement in the volume of water received per unit production (compared to FY2010 levels)
(ISO26000 6.5.4, GRI G4-EN8)
86% 92% 78% 90%
The target has not been reached, as the percentage of final waste disposal at overseas sites was slow to improve. We aim to reduce the final waste disposal by continuing to enhance sorting and recycling, and by finding new recyclers.
Reducing the total waste volume
Efficient use of water resources
Management of Chemicals FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Reduction of the total volume of chemicals discharged (compared to FY2000 levels)
(ISO26000 6.5.3, GRI G4-EN1)
1,390t
<55%>
1,763t
<63%>
1,455t
<58%>
1,967t
<78%>
We achieved the goal mainly by installing equipment for removing volatile organic compound.
Improvement of the amount of chemicals handled per unit production (compared to FY2010 levels) 92% 97% 92% 95%
Reducing emissions of chemical substances
Reduction in the amount handled
  • *7 4.87 t-CO2/10-thousand kWh is used for the power factor in Japan, and GHG Protocol data is used overseas.
  • *8 The volume of waste emitted is obtained by subtracting the volume of valuables from the total volume of waste generated (excluding that of waste disposal and power generation sites).
  • *9 Toshiba Group's definition of "zero emissions" of waste is that the amount of landfill waste after treatment is equivalent to less than 0.5% for manufacturing sites and 1.0% for nonmanufacturing sites of the total amount of by-products and other items generated (total amount of waste discharged) as a result of business activities (excluding the sites with restrictions under laws and administrative guidance).

Green Management (Basic Activities of Environment Management)

Conservation of Biodiversity
Development of Ecosystem Networks that Production Sites Playing a Central Role in Collaboration with Local Communities
FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Percentage of major production sites at which the biodiversity survey is conducted
(ISO26000 6.5.6, GRI G4-EN11-14)
Survey conducted
100%
Indexes selected
91%
Survey conducted
100%
Indexes selected
100%
Effect measuring
50%
Survey conducted
100%
Indexes selected
100%
Effect measuring
67%
Indexes selected
100%
Effect measuring
100%
We completed a survey and selection of indexes at 64 sites worldwide, and measured the impact at 39 sites.
Conservation of Biodiversity
Environmental Education / Human Resources Development FY2013 FY2014 FY2014 FY2015
Achievement Target Achievement Target
Development of Toshiba eco-style leaders 443 leaders 800 leaders 800 leaders 2,000 leaders
800 Toshiba Group employees registered as Eco-Style Leaders within and outside Japan and actively attended Global Toshiba Environmental Action.
Environmental Education/Human Resources Development

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Social

Respect for Human Rights FY2013 FY2014 FY2014 FY2015
Achievement Target Achievement Target
Number of companies surveyed about conflict minerals
*10 Cumulative Numbers
(ISO26000 6.3.5, GRI G4-LA14, G4-HR9-11)
Approx. 2,800*10 Approx. 2,000*10 Approx. 2,600*10 Approx. 2,600*10
3TG*11 Toshiba Group conducted a survey on the use of conflict minerals and about smelters for some 2,600 Toshiba Group suppliers that could have been using 3TG*11 conflict minerals through the EICC/GeSI Conflict Minerals Reporting Template (CMRT).
Toshiba Group carries out due diligence by conducting an additional survey for high risk suppliers.
Addressing the Conflict Minerals Issue
  • *10 As Toshiba Group companies conduct surveys based on each contract, we count one contract in case multiple contracts are concluded with one supplier. Also the company numbers are approximate due to their being commercially sensitive information.
  • *11 Abbreviation of four minerals, tin, tungsten, tantalum and gold, which are specified as "Conflict Minerals".
Respect for Human Rights
Fair Evaluation and Talent Development FY2013 FY2014 FY2014 FY2015
Achievement Target Achievement Target
Satisfaction rate of employees
(Toshiba Corp.)
82/100 83/100
Converting the result of in-depth survey of employee, TEAM Survey, to the score out of 100 points. Since FY2014 Toshiba Corp. have introduced new suvey index.
Fair Evaluation and Talent Development
Diversity Promotion FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Number and percentage of female managers
(Toshiba Corp.)
(GRI G4-LA12)
289
(3.8%)
294
(3.8%)
*
  • *Aiming over 5.0% in FY2016 as medium- and long-term vision.
Percentage of female recruits
(Toshiba Corp.)
(GRI G4-LA1)
Administrative: 51%
Technical: 19%
Administrative: 50%
Technical: 25%
Administrative: 51%
Technical: 19%
Administrative: 50%
Technical: 25%
While the percentage of female students in science and technology departments is only slightly above 10%, Toshiba Groups promoted efforts to recruit more female engineers by implementing various measures. These numbers consist of new recruits joining activities of the year, joining company in next April.
Percentage of top managers at major subsidiaries outside Japan
(GRI G4-EC6)
61% 62% *
  • *Aiming for 66% in FY2016 as medium- and long-term vision.
Employee male-female rate
(Toshiba Corp.)
(GRI G4-10)
Male: 88.5%
Female: 11.5%
Male: 88.2%
Female: 11.8%
Employment percentage of people with disabilities
(Toshiba Group in Japan)
(ISO26000 6.3.7, GRI G4-LA12)
2.27% 2.00% 2.26% 2.00%
Toshiba Group will continue to operate "Toshiba With", a special subsidiary company aiming to expand workplace for people with disabilities by cooperating with the national and local governments’ employment support agencies as well as by using employment support firms effectively.
Average number of years with company
(Toshiba Corp.)
Ave. 17.7 yrs
(Male: 17.9 yrs, Female: 16.0 yrs)
Ave. 17.8 yrs
(Male: 18.1 yrs, Female: 16.0 yrs)
Percentage of leave acquisition
(Toshiba Corp.)
86% 84%
This data is collected by Toshiba Union submitting questionnaire investigation to their members.
Number of employees to use Childcare leave
Percentatge of number to use Childcare leave:
(Number of qualified person to use the leave/ Number of qualified person)
(Toshiba Corp.)
(ISO26000 6.4.4, GRI G4-LA3)
Male: 8(0.8%)
Female: 336
Male: 7(0.7%)
Female: 350
Until the end of the month when the child turns 3 years old. It is possible to apply for childcare leave up to three times per child.
A handbook focusing on system and application procedure were distributed for promotion.
Number of employees to use Paternity leave
(Toshiba Corp.)
(ISO26000 6.4.4, GRI G4-LA3)
384 359
Up to 5 paid holidays (100%) consecutively or separately, including the day of birth, within 6 weeks of the birth.
Number of employees to use Family care leave
(Toshiba Corp.)
(ISO26000 6.4.4)
Male: 6
Female: 10
Male: 2
Female: 3
Up to 365 days in total per person requiring nursing care.
A handbook focusing on system and application procedure were distributed for promotion.
Number of employees to use short-time shift
(Toshiba Corp.)
(ISO26000 6.4.4)
Male: 9
Female: 417
Male: 10
Female: 438
Employees who are raising children who have not yet completed elementary school.
Diversity Promotion
Occupational Health and Safety FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Number and percentage of Group companies (manufacturing) that have acquired OHSAS18001 certification
(ISO26000 6.4.6, GRI G4-LA5)
101 101
(100%)

(100%)
Toshiba Group assessed risks related to OHSAS18001 and took measures to reduce such risks.
Frequency of work-related accidents
(Toshiba Group in Japan)
(Frequency of accidents per million work hours resulting in death or injury that require one or more days off work)
(ISO26000 6.4.6, GRI G4-LA6)
0.2 0.18
Result of our performance is less than average for all industry in Japan (1.66 days), manufacturing industry in Japan (1.06 days), electrical appliance manufacturing industry in Japan (0.41 days) of Industrial Accident Statistics (FY2014) issued by the Ministry of Health, Labour and Welfare.
Occupational Health and Safety
CSR Management in the Supply Chain FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Percentage of suppliers consenting for the Toshiba Group Procurement Policy
(ISO26000 6.3.5, 6.4.3, 6.6.6, GRI G4-HR1, HR4-6, G4-SO9-10)
99% 100%
In keeping with the FY2014 revision of the Toshiba Group Procurement Policy, we requested a total of 10,000 suppliers*12*13 to comply. Ninety-nine percent of the companies that responded by the end of March 2015 consented.
We will contiune to make every effort to gain consent from all of our suppliers.
Number of suppliers at which the CSR survey is conducted
*12 Cumulative numbers
(ISO26000 6.3.5, 6.4.3, 6.6.6, GRI G4-HR1, HR4-6, G4-SO9-10)
5,613*12 6,000*12 6,957*12 7,000*12
In terms of considerations to labor, safety and the environment, and prohibition of child labor, we have stated in the Toshiba Group Procurement Policy that we will promote activities that follow the EICC Code of Conduct. We confirm the situation regarding our suppliers' management of these individual items every year, through the supplier CSR survey.
Number of suppliers to which Toshiba Group provided guidance and support, and the number of transactions ceased
*12 Cumulative numbers
(ISO26000 6.3.5, 6.4.3, 6.6.6, GRI G4-HR1, HR4-6, G4-SO9-10)
Guidance and support provided: 780*12
Transaction suspended: 44*12
Guidance and support provided: 892*12
Transaction suspended: 4*12
Should a supplier breach the Toshiba Group Procurement Policy, we, the Toshiba Group, firstly request the company to take any corrective actions and provide guidance and suppprt if needed. If it is found out that the supplier is not be able to take such actions or correct the situation, we will suspend the transaction with the company.
  • *12 As Toshiba Group companies conduct surveys based on each contract, we count one contract in case multiple contracts are concluded with one supplier.
  • *13 The company numbers are approximate due to their commercially sensitive information.
CSR Management in the Supply Chain
Promotion of Social Contribution Activities FY2013 FY2014 FY2014 FY2015
Achievements Targets Achievements Targets
Expenditures for Social Contribution Activities including donations for natural disasters, etc.
(ISO26000 6.8.3, GRI G4-SO1)
2.82 billion yen 3.53 billion yen
In FY2014, expenditures have been increased by reinforcement of science education support, etc.
Number of social contribution programs
(ISO26000 6.8.3, GRI G4-SO1)
1,616 programs 1,536 programs
In FY2014, we held the Toshiba Group Simultaneous Social Contribution Action 2014 on December 5th, International Volunteer Day. A total of 532 social contribution activities were carried out in Japan and worldwide.
Accumulated number of 1.5 million afforestation activities
(ISO26000 6.8.3, GRI G4-SO1)
1.08 million 1.12 million 1.14 million 1.18 million
In FY2014, Toshiba Group promoted forest maintenance by planting some 60,000 trees. In FY2015, the Group plans to plant some 40,000 trees (17,000 trees in Japan + 23,000 trees overseas).
Social Contribution Activities

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