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CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

FY2016 Performance Indicators

We, the Toshiba Group, have medium- and long-term key performance indicators according to the ISO 26000 core subjects and are promoting relevant CSR activities.

Governance

Corporate Governance FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Number of directors
(GRI G4-34,G4-38)
11 9
Number of directors not concurrently serving as executive officers
(GRI G4-38)
7 Half of all directors 6 Half of all directors
Number of female directors
Percentage of female directors
(ISO26000 6.2,GRI G4-38)
1(9%) Over 1 1(11%) Over 1
Corporate Governance
Risk Management and Compliance FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Education for "Toshiba Group Standards of Conduct"
(Toshiba Group in Japan)
(ISO26000 6.6.3, 6.6.4, 6.6.5, GRI G4-HR2)
100% 100% 100% 100%
"Toshiba Group Standards of Conduct" was published in 24 different languages. Various education programs are provided such as education based on theneeds of employees at different organizational levels, job functions, and e-learninbg as well as seminars on compliance topics for top executives.
Number of Workplace CSR meetings ; Number of cumulative participants
(Toshiba Group in Japan)
(ISO26000 6.2, GRI G4- LA9)
1 times/yr,
90,000
2 times/yr, 1 times/yr,
85,000
1 times/yr,
Percentage of self-audits conducted at Group companies based on "Anti-Bribery Guidelines" and "Guidelines on Contacts with Competitors"
(Toshiba Group in Japan)
(ISO26000 6.6.3, GRI G4-SO3, SO7-8)
100% 100% 100% 100%
In February 2017, we held e-learning on sales risks, and reinforced management of sales-related legal risks.
Number of reports received by the whistle blower system "Risk Hotline" 
(In-house contact window / attorney's office)
(Toshiba Group in Japan)
(GRI G4-49, G4-53, G4-57-58, G4-LA16, G4-HR12, G4-SO7, G4-SO11)
208 reports
(204/4)
399 reports
(389/12*)
Calls reporting inappropriate situations or concerns were reported to the relevant division so that instructions for improvement could be provided or alerts could be issued.
* Including duplicate reports received by the internal secretariat.
Number of violations of the Act against Unjustifiable Premiums and Misleading Representations
(Toshiba Group in Japan)
(ISO26000 6.7.4, GRI G4-SO8, G4-PR4, G4-PR6-7, G4-PR9)
0 0 0 0
We conducted education on advertising and labeling in the e-learning on sales risks, thus ensuring full compliance with advertising and labeling regulations.
Risk Management and Compliance

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Environmental Management

Mitigation of Climate Change FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Reduction of CO2emissions due to use of eco-products*1
(Greening of Products)
(ISO26000 6.5.5, GRI G4-EN17, G4-EN19)
15.1 million tons 15.5 million tons 15.65 million tons TBD
In order to reduce CO2 emissions through the use of eco-products, Toshiba Group continued to create excellent ECPs and increase the sales thereof.
Mitigation of Climate Change
Percentage of use of recycled plastics for products*2
(ISO26000 6.5.4, GRI G4-EN2)
8.80% 3.50% 10.60% TBD
The usage rate was improved by the amount of increase by MFP (Multi Functional Printers) etc. We will promote using recycled plastic even from now on.
Efficient Use of Resources
Management of Chemicals FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Reduction of Specified Chemical Substances contained in products (Reduction of PVC/BFRs*5)
(ISO26000 6.5.3)
76 product groups*4 All 66 product groups*4*5 65 product groups*4 TBD
In FY2016 only in fuel battery product group the target has not been achieved.
We aim to achieve in FY2017 mainly by replacing components and materials.
Management of Chemicals in Products
  • *1 [CO2 emissions of assumed substitute products] − [CO2 emissions of shipped products]
  • *2 [Amount of recyclable plastics] / [amount of plastics used for products] × 100
  • *3 Polyvinyl chloride (PVC) is one of the most common plastics and is used in a wide range of products. However, there is concern over the generation of hazardous substances due to inappropriate treatment at disposal, as well as the toxicity of certain plasticizers (e.g., phthalate esters) added to PVCs. Brominated flame retardants (BFRs) are used for plastics to make them noncombustible. Some BFRs are raising health concerns while others persist in the environment or are bioaccumulative. There is also concern over the generation of hazardous substances due to inappropriate treatment at disposal.
  • *4 Special uses are excluded.
  • *5 The total number of product groups has been decreased to 66 with a change of business structure.

Greening of Process
(Environmentally Conscious Manufacturing)

Mitigation of Climate Change FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Reduction of total greenhouse gas emissions*6(compared to FY1990 levels)
(ISO26000 6.5.5, GRI G4-EN19)
3.10 million tons
<46%>
3.32 million tons
<49%>
3.14 million tons
<46%>
TBD
Promoted energy conservation, changing instruments to less power consumption in each sights. Keep promotions even in the future.
Reducing total GHG emissions
Efficient Use of Resources FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Reduction of waste emissions*7(compared to FY2000 levels)
(ISO26000 6.5.3, 6.5.4, GRI G4-EN23)
85,000 tons
<45%>
110,000 tons
<58%>
81,000 tons
<43%>
TBD
More waste was turn into valuables due to all-out efforts to sort it upon discharge. Keep promotions even in the future.
Reducing the total waste volume
Management of Chemicals FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Reduction of the total volume of chemicals discharged (compared to FY2000 levels)
(ISO26000 6.5.3, GRI G4-EN1)
1,421t
<56%>
1,660t
<66%>
1,589t
<63%>
TBD
We achieved the goal mainly by installing equipment for removing volatile organic compound. Keep promotions even in the future.
Reducing emissions of chemical substances
  • *6 4.87 t-CO2/10-thousand kWh is used for the power factor in Japan, and GHG Protocol data is used overseas.
  • *7 The volume of waste emitted is obtained by subtracting the volume of valuables from the total volume of waste generated (excluding that of waste disposal and power generation sites).

Green Management (Basic Activities of Environment Management))

Conservation of Biodiversity
Development of Ecosystem Networks that Production Sites Playing a Central Role in Collaboration with Local Communities
FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Percentage of major production sites at which the biodiversity survey is conducted
(ISO26000 6.5.6, GRI G4-EN11-14)
Indexes selected
100%
Effect measuring
100%
Effect measuring
100%
Effect measuring
100%
TBD
We completed a survey, selection and measurement of indexes at 62 sites worldwide, and FY2017 target is to be determined later.
Conservation of Biodiversity
Environmental Education / Human Resources Development FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Development of Toshiba eco-style leaders 1,340 leaders 2,000 leaders 1,710 leaders TBD
The number of registrations did not increase because an event for eco style leaders wasn't held in FY2016. FY2017 target is to be determined later.
Environmental Education/Human Resources Development

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Social

Respect for Human Rights FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Number of companies surveyed about conflict minerals
*8 Cumulative Numbers
(ISO26000 6.3.5, GRI G4-LA14, G4-HR9-11)
Approx. 1,800*8 Approx. 1,800*8 Approx. 1,400*8
3TG*9 Toshiba Group conducted a survey on the use of conflict minerals for Toshiba Group suppliers that could have been using 3TG*9 conflict minerals through the EICC/GeSI Conflict Minerals Reporting Template (CMRT).
Toshiba Group carries out due diligence by conducting an additional survey for high risk suppliers. In FY2016 number of companies surveyed has been decreased because of reforming business structure and identification of suppliers who are less possibility to use 3TG.
Addressing the Conflict Minerals Issue
  • *8 As Toshiba Group companies conduct surveys based on each contract, we count one contract in case multiple contracts are concluded with one supplier. Also the company numbers are approximate due to their being commercially sensitive information.
  • *9 Abbreviation of four minerals, tin, tungsten, tantalum and gold, which are specified as "Conflict Minerals".
Respect for Human Rights
Fair Evaluation and Talent Development FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Satisfaction rate of employees
(Toshiba Corp.)
64/100 66/100
Converting the result of in-depth survey of employee, TEAM Survey, to the score out of 100 points.
Through this survey, we placed high priority on reforming our corporate culture monitoring satisfaction rate of employees.
Fair Evaluation and Talent Development
Diversity Promotion FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Number and percentage of female managers
(Toshiba Corp.)
(GRI G4-LA12)
333
(4.1%)
5.0% 326
(4.3%)
TBD
According to the split-up of inner companies, FY2017 target is to be determined later.
Percentage of female recruits
(Toshiba Corp.)
(GRI G4-LA1)
Administrative:50%
Technical: 19%
Administrative:50%
Technical: 25%
Recruitment of new university graduates for administrative and technical positions at Toshiba to start work in April 2017 has been canceled.
Employee male-female rate
(Toshiba Corp.)
(GRI G4-10)
Male:88.0%
Female:12.0%
Male:88.0%
Female:12.0%
Employment percentage of people with disabilities
(Toshiba incl. a special subsidiary company in Japan)
(ISO26000 6.3.7, GRI G4-LA12)
2.03% 2.00% 2.05% 2.00%
In the timing of June, each year. Toshiba Group will continue to operate "Toshiba With", a special subsidiary company aiming to expand workplace for people with disabilities by cooperating with the national and local governments' employment support agencies as well as by using employment support firms effectively.
Average number of years with company
(Toshiba Corp.)
Ave. 18.0 yrs
(Male: 18.3 yrs, Female: 16.1 yrs)
Ave. 18.2 yrs
(Male: 18.5 yrs, Female: 15.5 yrs)
Percentage of leave acquisition
(Toshiba Corp.)
85% 86%
This data is collected by Toshiba Union submitting questionnaire investigation to their members.
Number of employees to use Childcare leave
Percentatge of number to use Childcare leave: 
(Number of qualified person to use the leave/ Number of qualified person)
(Toshiba Corp.)
(ISO26000 6.4.4, GRI G4-LA3)
Male: 10(1.0%)
Female: 358
Male: 17(1.6%)
Female: 348
Until the end of the month when the child turns 3 years old. It is possible to apply for childcare leave up to three times per child.
A handbook focusing on system and application procedure were distributed for promotion.
Number of employees to use Paternity leave
(Toshiba Corp.)
(ISO26000 6.4.4, GRI G4-LA3)
372 388
Up to 5 paid holidays (100%) consecutively or separately, including the day of birth, within 6 weeks of the birth.
Number of employees to use Family care leave
(Toshiba Corp.)
(ISO26000 6.4.4)
Male: 1
Female: 2
Male: 2
Female: 2
Up to 365 days in total per person requiring nursing care.
A handbook focusing on system and application procedure were distributed for promotion.
Number of employees to use short-time shift
(Toshiba Corp.)
(ISO26000 6.4.4)
Male: 9
Female: 456
Male: 10
Female: 426
Employees who are raising children who have not yet completed elementary school.
Diversity Promotion
Occupational Health and Safety FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Number and percentage of Group companies in Japan (manufacturing) that have acquired OHSAS18001 certification
(ISO26000 6.4.6, GRI G4-LA5)
61
(100%)

(100%)
57
(100%)

(100%)
Toshiba Group assessed risks related to OHSAS18001 and promoted to reduce such risks.
Frequency of work-related accidents
(Toshiba Group in Japan)
(Frequency of accidents per million work hours resulting in death or injury that require one or more days off work)
(ISO26000 6.4.6, GRI G4-LA6)
0.15 0.12
Result of our performance is less than average for all industry in Japan (1.63 days), manufacturing industry in Japan (1.15 days), electrical appliance manufacturing industry in Japan (0.51 days) of Industrial Accident Statistics (FY2016) issued by the Ministry of Health, Labour and Welfare.
Occupational Health and Safety
CSR Management in the Supply Chain FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Percentage of suppliers consenting for the Toshiba Group Procurement Policy
(ISO26000 6.3.5, 6.4.3, 6.6.6, GRI G4-HR1, HR4-6, G4-SO9-10)
100% 100% 97% 100%
In keeping with the FY2014 revision of the Toshiba Group Procurement Policy, we requested a total of 10,000 suppliers*10*11 to comply. In consequence of structural reform of business, we could not get consensus from a part of suppliers in FY2016. We will continue to make every effort to gain consent from all of our suppliers.
Number of suppliers at which the CSR survey is conducted
*10 Cumulative numbers
(ISO26000 6.3.5, 6.4.3, 6.6.6, GRI G4-HR1, HR4-6, G4-SO9-10)
9,288*10 7,000*10 8,729*10 7,000*10
In terms of considerations to labor, safety and the environment, and prohibition of child labor, we have stated in the Toshiba Group Procurement Policy that we will promote activities that follow the EICC Code of Conduct. We confirm the situation regarding our suppliers' management of these individual items every year, through the supplier CSR survey.
Number of suppliers to which Toshiba Group provided guidance and support, and the number of transactions ceased
*10 Cumulative numbers
(ISO26000 6.3.5, 6.4.3, 6.6.6, GRI G4-HR1, HR4-6, G4-SO9-10)
Guidance and support provided:
900
*10
Transaction suspended:
8
*10
Guidance and support provided:
288
*10
Transaction suspended:
0
Should a supplier breach the Toshiba Group Procurement Policy, we, the Toshiba Group, firstly request the company to take any corrective actions and provide guidance and support if needed. If it is found out that the supplier is not be able to take such actions or correct the situation, we will suspend the transaction with the company.
  • *10 As Toshiba Group companies conduct surveys based on each contract, we count one contract in case multiple contracts are concluded with one supplier.
  • *11 The company numbers are approximate due to their commercially sensitive information.
CSR Management in the Supply Chain
Social Contribution Activities FY2015 FY2016 FY2016 FY2017
Achievements Targets Achievements Targets
Expenditures for Social
Contribution Activities including donations for natural disasters, etc.
(ISO26000 6.8.3, GRI G4-SO1)
2.96 billion yen 2.14 billion yen
In FY2016, expenditures have been decreased because of review of donation programs, deduction of uncontinuous business etc.
Number of social contribution programs
(ISO26000 6.8.3, GRI G4-SO1)
1,359 programs 1,174 programs
Number of acheivement on FY2015 has been changed to 1,359 by additional reportings.
In FY2016, we held the Toshiba Group Simultaneous Social Contribution Action 2016 on or around December 5th, International Volunteer Day. A total of 401 social contribution activities were carried out in Japan and worldwide.
Accumulated number of 1.5 million afforestation activities
(ISO26000 6.8.3, GRI G4-SO1)
1.18 million 1.21 million 1.21 million  
1.5 million afforestration activities has been terminated in FY2016 as group activities, but it will be continued as independent activities at some places.
Number of visitors to Toshiba Science Museum 370,000 310,000 300,000
In FY2015 there were a lot of visitors after a renewal, in FY2017 we will improve guidance, exhibition and event to get higher satisfaction of visitors so that we can keep 300,000 visitors.
Social Contribution Activities

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