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FY2017 Performance Indicators

Toshiba Group have medium- and long-term key performance indicators according to the ISO 26000 core subjects and are promoting relevant CSR activities.

Governance

Corporate Governance FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Number of directors 9 10
Number of directors not concurrently serving as executive officers 6 Half of all directors 6 Half of all directors
Number of female directors
Percentage of female directors
1(11%) Over 1 1(10%) Over 1
Corporate Governance
Risk Management and Compliance FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Education for "Standards of Conduct for Toshiba Group"
(Toshiba Group in Japan)
100% 100% 100% 100%
"Standards of Conduct for Toshiba Group" was published in 24 different languages. Various education programs are provided such as education based on the needs of employees at different organizational levels, job functions, and e-learning as well as seminars on compliance topics for top executives.
Number of Workplace CSR meetings ; Number of cumulative participants
(Toshiba Group in Japan)
1
85,000
1 1
82,000
1
Percentage of self-audits conducted at Group companies based on "Anti-Bribery Guidelines" and "Guidelines on Contacts with Competitors"
(Toshiba Group in Japan)
100% 100% 100% 100%
In February 2018, we held e-learning on sales risks, and reinforced management of sales-related legal risks.
Number of reports received by the whistle blower system "Risk Hotline" 
(In-house contact window / attorney's office)
(Toshiba Group in Japan)
399 reports
(389/12*)
252 reports
(242/10)
Calls reporting inappropriate situations or concerns were reported to the relevant division so that instructions for improvement could be provided or alerts could be issued.
* Including duplicate reports received by the internal secretariat.
Number of violations of the Act against Unjustifiable Premiums and Misleading Representations
(Toshiba Group in Japan)
0 0 0 0
We conducted education on advertising and labeling in the e-learning on sales risks, thus ensuring full compliance with advertising and labeling regulations.
Risk Management and Compliance

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Environmental Management

Targets and achievements for environmental management-related items are stated from FY2017 due to a shift to new targets for the Sixth Environmental Action Plan (FY2017 to FY2020) formulated in FY2016. Please see past CSR reports for targets and achievements for FY2016 and prior.

Reducing environmental impacts in manufacturing

  FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Reduction of total greenhouse gas emissions*1 1.46 million t-CO2 1.27 million t-CO2 1.54 million t-CO2
We further reduced greenhouse gas emissions by actively promoting energy-saving measures and by improving production efficiency at each site.
Improvement of total energy-derived CO2 emissions per unit activity (Compared to FY2013 level) 98% 97.8% 96%
We further improved total energy-derived CO2 emissions per unit activity by actively promoting energy-saving measures and by improving production efficiency at each site.
Reducing total GHG emissions
  FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Reduction of waste volumes*2 45,000 t 37,000 t 48,000 t
We further minimized waste volume by improving production processes and turning more waste into valuable commodities through efforts to sort waste more carefully.
Improvement of the total volume of waste generated per unit production (Compared to FY2013 level) 99% 86% 98%
We further improved the total volume of waste generated per unit production by working to improve production processes.
Reducing Waste Volumes
  FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Improvement of the amount of water received per unit production (Compared to FY2013 level) 99% 89% 98%
We further improved the amount of water received per unit production by reusing water at the sites such as semiconductoer sites that normally consume large amounts of water.
Reducing the Amount of Water Received
  FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Reduction of the total amount of chemicals discharged per unit production (Compared to FY2013 level) 99% 79% 98%
We further reduced the amount of chemicals discharged by taking such measures as to deal with solvents which ranked high among our emissions and to use alternative substances.
Reducing emissions of chemical substances

Improving in the environmental performance of products and services

  FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Increased reduction of CO2 emissions (cumulative total) -Power supply*3 9.6 million t-CO2 9 million t-CO2 12.9 million t-CO2
We worked to develop and spread a wide range of energy technologies, such as hydroelectric, geothermal, photovoltaic power, and high-efficiency thermal power.
Increased reduction in CO2 emissions (cumulative total) -Power consumption*4 1.7 million t-CO2 1.86 million t-CO2 3.4 million t-CO2
We reduced CO2 emissions during use by developing products with the highest energy-saving performance and highly energy efficient products.
Increasing reduction of CO2 emissions of products and services
  FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Increased amount of resources saved (cumulative total) 100,000 t 99,800 t 180,000 t
We significantly reduced resource consumption for products in all areas.
Increasing the amount of resources saved
  FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Increased amount of recycled resources (recycled plastics) used (cumulative total) 740t 851t 1,500t
We increased their usage in multi-function printers and industrial air conditioners.
Increasing the use of recycled plastics
  FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Using alternative materials for four phthalate esters*5 or identifying alternates for all products by July 2019 Using alternative materials completed for hard disks and POS systems. Shipment of alternative products for POS systems also started. Activities will be continued.
Management of chemicals in products
  • Note: Values related to the energy consumption required for manufacturing (nominal production amounts, number of products manufactured, number of persons, total floor area, etc.) are used for basic-unit goals for greenhouse gas emissions. For waste, water, and chemical substances, Volume-based nominal outputs are used as an indicator for basic-unit goals that allows appropriate assessment.
  • *1 The CO2 emission coefficient for electricity in Japan is 5.31 t-CO2/10,000 kWh. Electricity outside of Japan is based on GHG Protocol data.
  • *2 Obtained by deducting the volume of objects with value from the total volume of waste generated (excluding the sites engaged in waste treatment and power generation)
  • *3 Reductions in emissions from products and services associated with energy supply such as power plants. The calculation method is as follows: Compare with CO2 emissions (rate to net production output) for average thermal power of the same fuel type; for renewable energy, compare with CO2 emissions (rate to net production output) for average thermal power of all types; an accumulated total of annual reductions plus reductions achieved by newly built power generation systems. Acquire the accumulative total amount of contribution through power generation in a single-year and at newly installed facilities.
  • *4 Reductions in emissions from products and services associated with energy consumption such as social infrastructure products. The calculation method is as follows: [CO2 emissions of assumed substitute products − CO2 emissions of shipped products] (Compares emissions per year during the usage stage and cumulates emissions for half the expected number of years of use)
  • *5 Bis (2-ethylhexyl) phthalate, butyl benzyl phthalate, di-n-butyl phthalate, and diisobutyl phthalate. These substances are used mainly as plasticizers for plastics (e.g., cable coatings) and there is some concern about their effects on the human body.

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Social

Respect for Human Rights FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Number of companies surveyed about conflict minerals
*6 Cumulative Numbers
Approx. 1,400 Approx. 1,000
3TG*7 Toshiba Group conducted a survey on the use of conflict minerals for Toshiba Group suppliers that could have been using 3TG*7 conflict minerals through the Conflict Minerals Reporting Template (CMRT).
Toshiba Group carries out due diligence by conducting an additional survey for high risk suppliers. In FY2017 number of companies surveyed has been decreased because of reforming business structure and identification of suppliers who are less possibility to use 3TG*7.
Addressing the Conflict Minerals Issue
  • *6 As Toshiba Group companies conduct surveys based on each contract, we count one contract in case multiple contracts are concluded with one supplier. Also the company numbers are approximate due to their being commercially sensitive information.
  • *7 Abbreviation of four minerals, tin, tungsten, tantalum and gold, which are specified as "Conflict Minerals".
Respect for Human Rights
Fair Evaluation and Talent Development FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Satisfaction rate of employees
*FY2016 is Toshiba's data, FY2017 is derived from Toshiba and key Group companies
66/100 63/100
Converting the result of in-depth survey of employee, TEAM Survey, to the score out of 100 points.
Through this survey, we placed high priority on reforming our corporate culture monitoring satisfaction rate of employees.
Fair Evaluation and Talent Development
Diversity Promotion FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Number and percentage of female managers
*FY2016 data is Toshiba, FY2017 data is derived from Toshiba and key Group companies
326
(4.3%)
7.00% 374
(4.3%)
7.00%
The 7% target will remain until the end of FY2020.
Percentage of female recruits
*FY2016 data is Toshiba, FY2017 data is derived from Toshiba and key Group companies
Administrative:50%
Technical: 25%
Administrative:35%
Technical: 8.1%
Administrative:50%
Technical: 25%
Recruitment of new university graduates for administrative and technical positions at Toshiba to start work in April 2017 has been canceled.
Employee male-female rate
*FY2016 data is Toshiba, FY2017 data is derived from Toshiba and key Group companies
Male:88.0%
Female:12.0%
Male:86.4%
Female:13.6%
Employment percentage of people with disabilities
(Toshiba incl. a special subsidiary company in Japan)
2.05% 2.00% 2.33% 2.20%
In the timing of June, each year. Toshiba Group will continue to operate "Toshiba With", a special subsidiary company aiming to expand workplace for people with disabilities by cooperating with the national and local governments' employment support agencies as well as by using employment support firms effectively.
Average number of years with company
(Toshiba)
Ave. 18.2 yrs
(Male: 18.5 yrs, Female: 15.5 yrs)
Ave. 17.5 yrs
(Male: 18.6 yrs, Female: 14.5 yrs)
Percentage of leave acquisition
(Toshiba)
86% 87%
This data is collected by Toshiba Union submitting questionnaire investigation to their members.
Number of employees to use Childcare leave
Percentatge of number to use Childcare leave: 
(Number of qualified person to use the leave/ Number of qualified person)
*FY2016 data is Toshiba, FY2017 data is sum of Toshiba and key Group companies
Male: 17(1.6%)
Female: 348
Male: 20(1.4%)
Female: 363
Until the end of the month when the child turns 3 years old. It is possible to apply for childcare leave up to three times per child.
A handbook focusing on system and application procedure were distributed for promotion.
Number of employees to use Paternity leave
*FY2016 data is Toshiba, FY2017 data is sum of Toshiba and key Group companies
388 382
Up to 5 paid holidays (100%) consecutively or separately, including the day of birth, within 6 weeks of the birth.
Number of employees to use Family care leave
*FY2016 data is Toshiba, FY2017 data is sum of Toshiba and key Group companies
Male: 2
Female: 2
Male: 5
Female: 2
Up to 365 days in total per person requiring nursing care.
A handbook focusing on system and application procedure were distributed for promotion.
Number of employees to use short-time shift
*FY2016 data is Toshiba, FY2017 data is sum of Toshiba and key Group companies
Male: 10
Female: 426
Male: 11
Female: 462
Employees who are raising children who have not yet completed elementary school.
Diversity Promotion
Occupational Health and Safety FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Number and percentage of Group companies in Japan (manufacturing) that have acquired OHSAS18001 certification 57
(100%)

(100%)
54
(100%)

(100%)
Toshiba Group assessed risks related to OHSAS18001 and promoted to reduce such risks.
Frequency of work-related accidents
(Toshiba Group in Japan)
(Frequency of accidents per million work hours resulting in death or injury that require one or more days off work)
0.12 0.21
Result of our performance is less than average for all industry in Japan (1.66 days), manufacturing industry in Japan (1.02 days), electrical appliance manufacturing industry in Japan (0.45 days) of Industrial Accident Statistics (FY2017) issued by the Ministry of Health, Labour and Welfare.
Occupational Health and Safety
CSR Management in the Supply Chain FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Percentage of suppliers consenting for the Toshiba Group Procurement Policy 97% 100% 96% 100%
Consent was not gained from certain new suppliers due to the impact of structural reforms. We continue working to gain consent from all suppliers.
Number of suppliers at which the CSR survey is conducted
Cumulative numbers*8
8,729 7,000 6,206 6,000
In terms of considerations to labor, safety and the environment, and prohibition of child labor, we have stated in the Toshiba Group Procurement Policy that we will promote activities that follow the RBA Code of Conduct. We confirm the situation regarding our suppliers' management of these individual items every year, through the supplier CSR survey.
Number of suppliers at which the CSR survey is conducted
Cumulative numbers*8
Guidance and support provided:
288

Transaction suspended:
0
Guidance and support provided:
358

Transaction suspended:
2
Should a supplier breach the Toshiba Group Procurement Policy, we, the Toshiba Group, firstly request the company to take any corrective actions and provide guidance and support if needed. If it is found out that the supplier is not be able to take such actions or correct the situation, we will suspend the transaction with the company.
  • *8 As Toshiba Group companies conduct surveys based on each contract, we count one contract in case multiple contracts are concluded with one supplier.
CSR Management in the Supply Chain
Social Contribution Activities FY2016 FY2017 FY2017 FY2018
Achievements Targets Achievements Targets
Expenditures for Social
Contribution Activities including donations for natural disasters, etc.
2.14 billion yen 17.9 billion yen
In FY2017, expenditures have been decreased because of review of donation programs, deduction of uncontinuous business etc.
Number of social contribution programs 1,174 programs 1,815 programs
In FY2017, we held the Toshiba Group Simultaneous Social Contribution Action 2017 on or around December 5th, International Volunteer Day. A total of 501 social contribution activities were carried out in Japan and worldwide.
Number of visitors to Toshiba Science Museum 310,000 300,000 290,000
In FY2018 we will improve guidance, exhibition and event to get higher satisfaction of visitors so that we can keep 300,000 visitors.
Social Contribution Activities

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