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CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

Occupational Health and Safety

It is vital for each and every employee to maintain and strengthen both his or her mental and physical health in order to shine and flourish professionally. This, in turn, is only possible in a safe and comfortable work environment. In line with the "Commitment to People," Basic Commitment of the Toshiba Group, we place the top priority to human life, safety and legal compliance, and support employees' OHS*.

  • * In this section, "Occupational Health and Safety" is abbreviated to "OHS"

Medium- to Long-term Vision

Toshiba aims to provide a work environment where employees can create value and raise productivity while being free from risks and concerns.

Quantitative Target

Percentage of companies that have acquired OHSAS 18001 certification:
(FY2016, Manufacturing companies of Toshiba Group in Japan)

FY 2016 Achievement

  • Target: Prevention of serious accidents
  • Achievements:
    Percentage of companies that have acquired OHSAS 18001 certification:
    (FY2016, Manufacturing companies of Toshiba Group in Japan)


Future Challenges and Approaches

To uphold OHS as one of our top priorities, we will implement measures to build a safe and comfortable work environment, including improving the safety of facilities and working conditions and ensuring compliance with basic safety rules, and will mitigate risks based on risk assessments. We will also provide education to improve employees' knowledge and skills about health management, such as factory line training for management and self-care education for all employees, and promote measures to improve workplace environments based on stress check results.

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Policy on OHS

The Toshiba Group OHS Management Policy was established in April 2004 in response to the declaration of commitment to OHS by the top management with a goal of all employees sharing the commitment.

The Toshiba Group OHS Management Policy

Toshiba Corporation is a global enterprise active in businesses centering on electronics and energy. We conduct all activities in accordance with the Basic Commitment of the Toshiba Group and our corporate philosophy, "Committed to People, Committed to the Future," and accord full respect to the culture and customs of the societies in which we operate. In our business conduct, we place the highest priority on human life, safety and legal compliance, and we make concerted efforts throughout our operations to create safe and healthful workplace environments.

  1. We position OHS as one of the most important issues for management, and strive to prevent occupational injury and disease in the workplace and achieve continual improvement in OHS management.
  2. We comply with legally mandated requirements as well as with other standards that relate to the Toshiba Group's OHS code.
  3. We set objectives and targets and act decisively to achieve the:
    • (1) Eradication of occupational accidents and disease in the workplace, and the mitigation of risks that may cause such accidents and disease;
    • (2) Maintenance and promotion of physical and mental health in order to enable all employees to bring their individual capabilities into full play
  4. We expect and support our suppliers and subcontractors to engage in to promote OHS in order to ensure the safety and health of everyone involved in Toshiba Group's business.
  5. We proactively disclose our commitment to OHS and the results we achieve, in order to contribute to improve the standards of OHS management in the society.

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Promotion of OHS

The chart below shows the framework for the management of OHS across the Toshiba Group. Under the central guidance of the Human Resources and Administration Division, OHS activities fall within the management jurisdiction of each of the in-house companies and major Group companies and are developed at the level of operational sites (or individual Group companies). Statutory activities at each site (or Group company) include the appointment of dedicated OHS staff and the establishment of an OHS committee. Many sites and Group companies go beyond this to set up other autonomous OHS activities, such as specialist or workplace committees, which cater to the work process and the risk factors.

In order to laterally share information between Toshiba and Toshiba Group companies, we hold the Toshiba Group Health and Safety Supervisor Meeting. The Health and Safety Supervisors at Group companies and operational sites meet once a year, and report on matters such as the occurrence of work-related accidents and goals that are to be promoted across the group, as well as efforts to high priority issues and the activities undertaken at each site.

We also hold Central OHS Committee meetings to discuss issues and exchange views with the labor union and to improve the level of OHS management from the perspective of employees.

Toshiba Group OHS Management Structure (as of October 2017)

Toshiba Group OHS Management Structure (as of October 2017)

Toshiba's heritage of OHS activities

Toshibumi GamoToshibumi Gamo

The history of Toshiba's OHS activities goes back to the days of Toshiba's predecessor, Tokyo Electric. In 1914, Toshibumi Gamo, then chief of general affairs, witnessed a tragic electrocution accident, and thereafter dedicated his life to safety-related activities. He became a central figure in Japan's safety movement, setting up the Association for Prioritization of Safety (Anzen Daiichi Kyokai) with Kakichi Uchida and others in 1917. The green cross that is used on safety flags in Japan is said to originally be designed by Gamo, and have been used as a symbol in the National Safety Week.

Toshiba Group has inherited this DNA and placed the top priority to employees' OHS. Thanks to the efforts made over the years, Toshiba Group's domestic occupational accident incidence (accident frequency rate) has remained below the average for the manufacturing industry in Japan.

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OHS Management System

OHSAS18001 Certificate of RegistrationOHSAS18001 Certificate of Registration

In FY2007, Toshiba Group introduced OHSAS 18001*, an international certification standard for labor safety and health management system to its OHS management system and all manufacturing subsidiaries in Japan and major manufacturing subsidiaries overseas have been certified by external auditors. This visible OHS management system enables us to identify and assess OHS issues and make continuous improvements to reduce risks in accordance with legal compliance.

Since even before the introduction of this system, Toshiba Group has been striving to improve safety management through steady efforts of its organizations and individual employees in their daily activities. Among such efforts, small workplace groups undertake a variety of activities on an ongoing basis. These activities include workplace improvement programs, education and training for increasing risk sensitivity and activities to check whether appropriate practices are being carried out. By combining safety management based on employee networks with the OHSAS 18001-based management system, Toshiba Group will improve further its global safety management.

  • *OHSAS 18001: OHS Assessment Series

Manufacturing Consolidated Subsidiaries with OHSAS18001 Certification by Region

Manufacturing Consolidated Subsidiaries with OHSAS18001 Certification by Region

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Raising Awareness and Education on OHS

President's Messages to All Employees for National OHS Weeks

Every year, during National Safety Week in July and Occupational Health Week in October, Toshiba's President sends a message to all employees to share his unshakable determination to ensure OHS. Similarly, the top management at all business sites and all Group companies sends messages to all their employees and leads their own OHS initiatives.

Toshiba Group OHS Congress

First held in 1975, Toshiba Group OHS Congress is held every December for the purpose of raising the level of OHS activities and generating greater awareness about OHS management. The main participants are management from Toshiba and Group companies, labor union representatives, and people in charge of OHS activities in Japan and the President's Award for Excellence is conferred to companies and operation sites that set an example for others for excellent OHS-related activities, as well as to small-group activity programs and improvement proposals. Since FY2008, the Congress has been integrated with the CSR Conference. Now the Congress is held globally and recognizes the efforts in OHS management made by overseas Group companies.

Education on OHS

Toshiba Group endeavors to enhance our employees' understanding and skills in OHS. On top of the education required by the Industrial Safety and Health Act, we enforce education programs for employees who are newly appointed to OHS-related posts, and employees in mid-level , or practical training programs devised by each operational site.

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Occurrence of Occupational Accidents

The frequency of occupational accidents of Toshiba Group in Japan is much lower than the national average for the manufacturing industry. We will continue to implement further measures to prevent occupational accidents. In particular, we will place priority on the reduction of hazardous risks that could lead to serious injuries and diseases and conduct a risk assessment of all workplaces and tasks. Based on the results of this risk assessment, we will identify current and potential risks, review work methods, and will systematically take necessary measures to reduce and eliminate such risks as well as to improve facility and provide thorough training for employees.

Frequency of Lost-Time Injury Frequency Rate at Toshiba Group in Japan

Frequency of Lost-Time Injury Frequency Rate at Toshiba Group in Japan

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Ensuring Health Management

Toshiba Group strives to raise employees' awareness of the importance of health and takes various measures to maintain their physical and mental health.

We have a system that centrally manages the results of medical checkups and medical interviews and use the data to provide health guidance and education. In addition, in cooperation with the Toshiba Health Insurance Association, we provide various services, such as mental health counseling by telephone and in person, to help each employee improve their quality of life.

Enhancing health management for employees who work abroad is also essential. Giving medical consultations before overseas business trips and provide health support based on the results of medical checkups for employees stationed in overseas offices are part of our efforts.

Periodic Medical Checkup System

Toshiba Group operates its own system to support periodic medical checkups.

Employees can access the system over the intranet in order to complete questionnaires, change schedule for medical checkups / follow-up consultation, or view the results of medical exam. The changes in the results of medical checkups and issues related to lifestyle habits, such as diet; alcohol; smoking; exercise and mental health, are presented in charts and graphs and discussed with a physician at the consultation.

Industrial physicians and healthcare staff have constant access to medical checkup data and use them to formulate necessary health management programs.

Interview Guidance for Employees Working Excessive Overtime

Toshiba Group is working to address the issue of long working hours by transitioning to a style of work that does not depend on overtime. On top of this, we're working hard to prevent work-related health problems by setting standards that exceed legal requirements; for example, employees who worked 80 hours overtime per month are required to receive health guidance from a physician (Interview Guidance for Employees Working Excessive Overtime).

Overseas Medical Service Visits

Overseas medical service visit to Toshiba Home Appliances Manufacturing (Nanhai) Co., Ltd.Overseas medical service visit to Toshiba Home Appliances Manufacturing (Nanhai) Co., Ltd.

In order to ensure our employees who work overseas to receive the same level of health management support as our employees in Japan, we have established a special division to provide health related services based on the results of each individual's medical exams. The services include providing employees and their family members consultation and information on local medical institutions, arranging emergency transport in line with each county's medical care system. Especially for those employees and their families who are located in parts of the world with inadequate medical care, we arrange periodic visits of industrial health specialists. The medical teams have been dispatched to countries and regions around the world, including Mexico, China, Taiwan, India, Indonesia, Thailand, Vietnam and some parts of Europe.

Mental Health

Toshiba was one of the first Japanese companies to address the issue of employees' mental health and have developed an advanced, comprehensive system of care to support our employees' work and daily life. In the future, we will enhance our programs based on the population approach (primary prevention) in addition to the high risk approach (the 2nd and the 3rd prevention) while encouraging each individual to consciously maintain their physical and mental well-being.

Mental Health Care in Toshiba

  1. Workplace Care

    Employees are encouraged to pay attention to their co-workers and talk to them in order to detect any unusual signs that imply poor health. This practice has become the norm in the workplace.
    In order to raise health and safety awareness at each workplace, we have been promoting communication by holding periodic informal CSR workplace meetings.

  2. Self-care HandbookSelf-care Handbook


    A special magazine "Kenpo Information" published by Toshiba's health insurance association is one of the tools to promote awareness and education about mental health. We also distribute a self-care pamphlet called "Sounds Body Sounds Mind" and cover mental health related topics in various settings: workplace, female health, family, children, and elderly people.

  3. Convalescence Support Program

    In 2003, Toshiba became the first company in Japan to introduce a convalescence support program. It was revised in 2011 to facilitate employees to smoothly return to work after a lengthy absence due to mental health problems. Industrial physicians and occupational health nurses coordinate with the employee's doctor, workplace members and family to devise proposals for appropriate working hours, place and time.

  4. Employee Education

    Since 1977 Toshiba has implemented the training of "listeners" for managerial ranks in response to the trend of times. At present, each site of Toshiba offers health-related self-care education programs to employees as well as courses for managers. An in-house training center provides optional management seminars on mental health-related topics.
    In FY2012, Toshiba introduced self-care e-learning programs to all Group companies to improve employees' healthcare knowledge and skills.

  5. On-site Health-related Consultation System

    Industrial physicians and occupational health nurses at Toshiba respond to onsite health-related inquiries and coordinate with sites, households and medical institutions as required. They also respond to inquiries from workplaces as well as from individuals.

  6. Helpline for Mental and Physical Health

    Toshiba offers an Employee Assistance Program (EAP) in conjunction with its in-house health insurance association to provide counseling for both mental and physical health issues by external specialists. The program ensures privacy of the individuals seeking help. Employee family members can also avail of the helpline.

  7. Compliance with Stress Check Regulations

    The revised Industrial Health and Safety Act (issued June 25, 2013) obligates business operators to periodically conduct stress checks. Having built its own stress check system, Toshiba Group started to conduct stress checks under the guidance of the main office department in FY2016. We asked doctors to provide face-to-face guidance, if requested by employees who meet specified conditions based on check results. We will also implement stress management measures, including encouraging employees to be sensitive to stress and improving workplace environments that cause stress, thereby preventing employees from developing mental health problems.

Method for Prevention of Brain, Heart and Lifestyle-Related Diseases

For introducing high risk approach (the 2nd and 3rd prevention), Toshiba Group has analyzed the results of regular health examinations according to a classification of jobs shared across all Group companies since FY2011. Based on the results of this analysis, the Group provides employees at high risk of developing brain and heart diseases with priority support, such as work management and health guidance.

In our programs based on the population approach (primary prevention), we set target values for improving lifestyle habits, and effect measures such as anti-smoking measures, and improvements to the canteen menu. In FY2014, we introduced a health-related education program for each age group, and support employees to maintain their health according to their stage of life.

Infectious Disease Countermeasures

Based on information released by the Ministry of Foreign Affairs concerning outbreaks of infectious diseases in foreign countries and their transmission, the Legal Affairs Division compiles the latest information on the matter and distributes it to the subsidiaries in the affected countries via the related divisions of supervisory group companies in order to alert the employees on such risks.

Toshiba Group in Japan also provide orientation to employees assigned to work overseas and their accompanying families, on medical, safety, infectious diseases measurements and other lifestyle-related issues pertaining to the relevant country. Once the overseas assignment is confirmed, an orientation is held, including prior medical checkups and courses of vaccination.

New recruits in Japan are provided with booklets also containing information about HIV AIDS. Other awareness-raising programs also cover topics such as the prevention of HIV infection and the prohibition of unfair discrimination due to insufficient knowledge about the disease.

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OHS Management in the Supply Chain

Toshiba Group promotes its procurement activities in accordance with the United Nations Global Compact (UNGC) and the Responsible Business Alliance (RBA) Code of conduct. We also ask our suppliers to respect basic human rights and to realize safe and clean workplace environments during their business activities.

We explain and request all our suppliers to comply with the Toshiba Group Procurement Policy which includes consideration for human rights, labor, OHS in their operations.

Toshiba Group Procurement Policy

CSR Management in the Supply Chain

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