Toshiba: Toshiba Group Businesses and Responsibilities

Contributing to Society through Our Four Business Domains

Toshiba Group provides various products and services globally in the following four domains: digital products, electronic devices, social infrastructure, and home appliances. As part of its business activities, Toshiba Group strives to identify the concerns of its stakeholders and fulfill its responsibilities to help resolve social issues.

Solutions for shortage of energy, water, and food supplies

Improvement in medical care and education

Advanced use of information and communication technology

Reducing environmental impacts

Measures to deal with declining birthrate and aging population

Social Infrastructure Systems

We contribute to meeting globally growing demand for electric power and mitigate climate change by promoting highly efficient thermal power systems, nuclear energy systems and renewable energy systems such as hydroelectric and solar power systems. In addition to providing safe, convenient elevators, we contribute to improving healthcare through the most advanced diagnostic imaging systems.

Left:% of total sales 33%, Right:% of total employees 40.0%

Main Products

Elevators for Tokyo Sky Tree® (Image by courtesy of Tobu Railway Co., Ltd. and Tobu Tower Sky Tree Co., Ltd.)

Turbine for thermal power generation

Solar power-generation testing systems

High-speed, high-resolution CT scanner

Potential Benefits

Stable power supply
Stable operation of plant and equipment
Reduction of CO₂ emissions
Improvement of energy efficiency
High-level support for medical services

Solutions

Pursuit of the best energy mix: Development of technology that utilizes thermal, nuclear, hydro, solar, and other types of power in the most balanced manner
Establishment and improvement of business continuity plans (BCPs): Establishment of organizational structures and mechanisms to ensure quick responses in the event of emergencies or crises and early recovery from them
Realization of a smart community: Integrated management of all elements including power generation, water supply and sewerage systems, transportation and health care, and information and security
Contribution to preventive treatment: Development of diagnostic imaging systems to help in the early detection of diseases, reduction in the time required for diagnosis to alleviate the burden on patients, and development of medical equipment models that have proved widely popular

Electronic Devices

We provide products that leverage cutting-edge technology, including semiconductors such as NAND flash memories and liquid crystal displays.

Left:% of total sales 20%, Right:% of total employees 14.0%

Main Products

Smart NAND using24-nm process technology

Power devices

Low-temperature polysilicone TFT liquid crystal displays

Potential Benefits

Reduction of environmental impact of manufacturing
Contribution to the high-tech information society through high product performance

Solutions

Pursuit of green factories: Energy saving for clean rooms and manufacturing equipment;reduction in the amount of chemical substances used, waste generation and water consumption; and resource saving for products
Supporting large volume data storage: Meeting the growing demand for data storage devices through the supply of NAND flash memories and SSDs

Digital Products

We offer products with high environmental performance such as energy-saving LCD TVs, super-lightweight notebook PC model, and enterprise SSDs.

Left:% of total sales 33%, Right:% of total employees 25.4%

Main Products

Photo of LCD TV, Blu-ray disc recorder, Notebook PC, Tablet PC, Hard disk drive

Home Appliances

We will use our technology in the areas of motors, cooling systems, compressors, etc. to offer top quality products in Japan, while overseas we will develop products with functional and energy-efficient features designed to meet the needs of different local communities.

Left:% of total sales 9%, Right:% of total employees 11.1%

Main Products

Photo of Air conditioner, Washer dryer, Refrigerator, LED light

Potential Benefits

Improvement of customer satisfaction
Enhancement of product eco-efficiency
Recycling
Appropriate advertising and communication of information
Digital inclusion*

* A society in which digital technology is widely accepted by and benefits each of its members.

Solutions

Emphasis on the voice of customers (VOC): Improvements through customer satisfaction surveys, upgrading of call centers, and product development that meets regional needs
Product development in pursuit of environmental performance: Product designs that contribute to energy and resource saving, as well as to reduced chemical substance usage and easier recycling; Global expansion of recycling systems
Compliance with advertising standards and pursuit of ease of understanding: Compliance with the industry's and Toshiba's own standards, and continuous improvement of instruction manuals, etc.
Promotion of digital networks: Development of reasonably priced PCs and provision of TV sets with built-in batteries

Note:

Pie graphs indicate the percentage of consolidated total sales and percentage of total employees for each business domain in FY2010.
(Total sales include 5% from businesses other than those mentioned above; total employees include 9.5% from corporate divisions and other businesses)