Toshiba Group's business activities involve relationships with diverse stakeholders. In order to put our corporate philosophy into practice and fulfill CSR, we make clear our responsibilities to our stakeholders, while soliciting their requests and opinions in various ways, contemplating and reflecting the outcome in management objectives.
Major Stakeholders, Toshiba Group's responsibilities and Major means of identifying stakeholders' views and requests
Toshiba Group, with its wide range of products - home appliances, digital products, electronic devices and social infrastructure systems, has diverse customers, including individual and corporate customers, government and public bodies.
Key responsibilities
- Providing safe, secure products and services offering great value
- Providing appropriate product information
- Creating environmentally conscious products and services
- Enhancement of customer satisfaction
- Excellent customer relations and support
- Appropriate management of customer information
- Promotion of universal design
Major means of identifying stakeholders' views and requests
- Routine sales activities
- Call center (via phone, email, etc.)
- Monitoring system
- Customer satisfaction (CS) survey
About 200,000 people work for Toshiba Group at 538 companies (as of March 31, 2009). We have 120,000 employees in Japan and 80,000 overseas.
Major responsibilities
- Fair assessment and treatment
- Respect for human rights and diversity
- Optimizing human resources and development
- Support for diverse working styles
- Maintenance and enhancement of skills and capabilities
- Ensuring occupational health and safety
Major means of identifying stakeholders' views and requests
- Employee awareness survey (TEAM Survey)
- Dialogues, information exchange meetings
Toshiba Group has 4,000 suppliers in Japan and 1,000 suppliers overseas.
About 40% of the suppliers in Japan are subject to the Act against Delay in Payment of Subcontract Proceeds, Etc. to Subcontractors (as of March 31,
2009).
Key responsibilities
- Fair selection of suppliers and fair trading with them
- Open trading opportunity
- Providing support for CSR-based management
Major means of identifying stakeholders' views and requests
- Routine procurement activities
- Seminars on production overview
- CSR survey
Toshiba Group has major business sites in over 30 countries worldwide.We respect their cultures, histories, and customs in the course of our business operation.
Key responsibilities
- Respect for different customs and cultures
- Engaging in corporate citizenship activities in local communities
- Prevention of accidents and disasters at business sites
- Support for neighboring communities in case of a disaster
Major means of identifying stakeholders' views and requests
- Dialogues, information exchange meetings
- Factory visits
- Employees' participation in community activities
Toshiba has approx. 463,000 shareholders. Out of the 3.24 billion shares issued, the voting rights comprise 39.6% of financial institutes, 39.4% of individuals and others, and 14.9% of foreign corporations (as of March 31, 2009).
Key responsibilities
- Timely and appropriate disclosure
- Appropriate return of profits
- Maintenance and enhancement of corporate value
- Responding to the needs of SRI institutions
Major means of identifying stakeholders' views and requests
- General Meeting of Shareholders
- Meetings with investors
- Questionnaire survey
- Investor Relations (IR) website
We cooperate with NPOs and NGOs in a wide range of areas, including the environment, human rights and social citizenship, etc. to capitalize on their strengths and always endeavor to engage in constructive dialogue with them.
Key responsibilities
- Support for solution of diverse global issues
- Collaboration in our priority areas of corporate citizenship
Major means of identifying stakeholders' views and requests
- Dialogue through collaboration
- Exchange of views at stakeholder dialogues
Toshiba Group operates worldwide. Governments and public bodies of many countries are also our customers.
Key responsibilities
- Compliance with laws and regulations
- Tax payment
- Supporting government policies for improvement and solution of social issues
Major means of identifying stakeholders' views and requests
- Dialogues and proposals via economic associations and industry associations
As a "corporate citizen of planet Earth", we are promoting business activities in harmony with the global environment.
Key responsibilities
- Mitigation of climate change
- Reduction of waste emissions
- Reduction of chemical emissions
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