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CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

Stakeholders

Toshiba Group's business activities involve relationships with diverse stakeholders. In order to put our corporate philosophy into practice and fulfill CSR, we make clear our responsibilities to our stakeholders, while soliciting their requests and opinions in various ways, contemplating and reflecting the outcome in management objectives.

Major Stakeholders, Toshiba Group's Responsibilities and Major Means of Identifying Stakeholders' Views and Requests

CustomersCustomers

With its wide range of products - from home appliances, digital products, and electronic devices to social infrastructure systems - Toshiba Group has a diverse range of customers, including individual and corporate customers as well as government and public bodies.

Key responsibilities

  • Supplying products in a stable manner
  • Providing safe, secure products and services that offer great value
  • Creating environmentally conscious products and services
  • Promoting universal design
  • Providing appropriate product information
  • Offering excellent customer relations and support
  • Managing customer information appropriately

Major means of identifying stakeholders' views and requests

  • Routine sales activities
  • Call center (via phone, email, etc.)
  • Monitoring system
  • Customer satisfaction (CS) survey

Shareholders/InvestorsShareholders/Investors

Toshiba has approximately 446,000 shareholders. Of the 4.24 billion shares issued, 37.3% are held by financial institutions, 32.4% by individuals and others, and 24.7% by foreign corporations (as of March 31, 2013).

Key responsibilities

  • Disclosing information in a timely and appropriate way
  • Providing an appropriate return of profits
  • Maintaining and enhancing corporate value
  • Responding to the needs of SRI organizations

Major means of identifying stakeholders' views and requests

  • General Meeting of Shareholders
  • Meetings with investors
  • Questionnaire survey
  • Investor Relations (IR) website

SuppliersSuppliers

Toshiba deals continuously with some 6,000 suppliers worldwide (as of March 31, 2013).

Key responsibilities

  • Selecting suppliers fairly and engaging in fair trading practices
  • Respecting human rights in the supply chain
  • Promoting environmental management in the supply chain

Major means of identifying stakeholders' views and requests

  • Routine procurement activities
  • Briefing session on procurement policy
  • CSR survey

EmployeesEmployees

Approx. 210,000 people work for Toshiba Group at 591 companies, including approx. 113,000 employees working in Japan and approx. 93,000 employees overseas (as of March 31, 2013).

Key responsibilities

  • Conducting fair assessment and treatment
  • Respecting human rights and diversity
  • Optimizing human resources and promoting their growth
  • Supporting diverse working styles
  • Maintaining and enhancing skills and capabilities
  • Ensuring occupational health and safety

Major means of identifying stakeholders' views and requests

  • Employee morale survey (TEAM Survey)
  • Dialogues, information exchange meetings

Local communitiesLocal communities

Toshiba Group has major business sites in over 30 countries worldwide. In carrying out our business operations, we respect the cultures, history, and customs of people in each region.

Key responsibilities

  • Respecting different customs and cultures
  • Engaging in corporate citizenship activities in local communities
  • Preventing accidents and disasters at business sites
  • Supporting neighboring communities in case of a disaster

Major means of identifying stakeholders' views and requests

  • Dialogues, information exchange meetings
  • Factory visits
  • Employees' participation in community activities

Governments and public bodiesGovernments and public bodies

Toshiba Group operates worldwide. Governments and public bodies of many countries are also our customers.

Key responsibilities

  • Complying with laws and regulations, and paying taxes
  • Supporting government policies toward solving social issues

Major means of identifying stakeholders' views and requests

  • Dialogues and proposals via economic associations and industry associations

NPO・NGONPO・NGO

We cooperate with and draw on the strengths of NPOs and NGOs on areas such as the environment, human rights, and social contributions, and always endeavor to engage in constructive dialogue with them.

Key responsibilities

  • Providing support to solve diverse global issues
  • Collaborating with and helping local communities solve their social problems
  • Collaborating on our priority areas of corporate citizenship

Major means of identifying stakeholders' views and requests

  • Dialogue through collaboration
  • Exchange of views at stakeholder dialogues

Global emvironmentGlobal environment

In striving to become one of the world's foremost eco-companies, we are promoting business activities in harmony with the global environment.

Key responsibilities

  • Mitigating climate change
  • Reducing waste discharges
  • Reducing release of chemicals
  • Conserving biodiversity

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