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In conducting our CSR activities, we emphasize our stakeholders' areas of interest and the issues we consider to be the most material in light of Toshiba Group's management philosophy and businesses. We also view communication of our CSR practices and performance to stakeholders as an important aspect of CSR.
Accordingly, our approach to CSR reporting is aligned with the three principles of the AA1000AP*. We determine the materiality of the items to be reported from two perspectives: what our stakeholders consider material based on dialogues with them and what we consider material. From 2006 onward, items that are highly material from both perspectives are reported in the printed report, while other less material items are reported on the website, in line with the principle of responsiveness.
To create a CSR report based on the three principles of the AA1000AP, Toshiba Group addresses “inclusivity,” the foundation principle, by listing up items comprehensively based on a wide range of information, such as customer queries and opinions, newly emerging social challenges and the highly evaluated CSR reports of several global companies. Based on the correlation between the materiality of stakeholder interests and the strategic importance of our business, we then select the material items to be reported. This materiality is reflected not only in the CSR report but also in our daily business activities as well as in setting our KPIs (Key Performance Indicators)* for CSR management. To enrich the content of the CSR report, Toshiba Group seeks to expand the scope of information and apply greater precision in setting the standards in order to determine the degree of materiality.
Accordingly, we have incorporated the material items in our CSR Report 2009. We endeavor to adhere to the principle of responsiveness through the issue of this CSR report, the Environmental Report and the Social Contributions Activities Report as well as by periodically updating our websites.
* For Toshiba Group's KPIs, refer to “Targets and Achievement”
CSR website
Social Contributions Activities Report
(To be issued in December 2009)
Environmental Report 2009
(To be issued in October 2009)
In principle, Toshiba Group (Toshiba Corporation and its 537 consolidated subsidiaries in Japan and overseas). For each item whose scope is not Toshiba Group, the individual scope is indicated.
This report focuses on the results of activities in fiscal 2008 (from April 1, 2008 to March 31, 2009) but includes some activities continuing from before and more recent ones
Current issue: August 2009 (Next issue: Scheduled for August 2010 / Previous issue: August 2008)
Global Reporting Initiative (GRI) Sustainability Reporting Guidelines (G3)
Environmental Reporting Guidelines (Fiscal Year 2007 Version), Ministry of the Environment of Japan
Environmental Accounting Guidelines 2005, Ministry of the Environment of Japan
In fiscal 2008 we strengthened the reporting process based on the AA1000 principles of materiality, completeness, and responsiveness.
We have expanded the scope of verification of stakeholder concerns in consideration of materiality and applied greater precision in evaluating the degree of materiality. For example, emerging areas of interest of stakeholders, such as service and support after termination of a business, are included within the scope. The results of these considerations are reflected not only in reporting but also in business planning and routine activities in order to strengthen Toshiba Group's CSR-oriented management.
In the “Stakeholder Engagement” sections, we report examples of the reflection in our management and business activities of views and requests identified through dialogues with stakeholders. Our performance in terms of responsiveness has improved.
We emphasize engagement with stakeholders in the printed CSR Report 2008 while, at the same time, we have redesigned our website in order to present more detailed information and to improve ease of search.
Taking the opportunity of the announcement of Environmental Vision 2050, Toshiba Group issued the Environmental Report (published in September 2008) presenting detailed environment-related data. Through disclosure in printed publications and via the website, we pursue completeness in our reporting.
Reporting based on the AA1000 principles is strengthened.  |
| Materiality | Expanded scope of verification of stakeholder concerns in consideration of materiality and applied greater precision in evaluating the degree of materiality |
|---|---|
| Completeness | Detailed reporting of material issues on the enhanced website and publication of the Environmental Report |
| Responsiveness | Reporting on how we reflect the views of stakeholders about the issues that interest them |
In principle, Toshiba Group (Toshiba Corporation and its 550 consolidated subsidiaries in Japan and overseas). For each item whose scope is not Toshiba Group, the individual scope is indicated.
This report focuses on the results of activities in fiscal 2007 (from April 1, 2007 to March 31, 2008) but includes some activities continuing from before and more recent ones.
Current issue: August 2008 (Next issue: Scheduled for August 2009 / Previous issue: August 2007)
Global Reporting Initiative (GRI) Sustainability Reporting Guidelines (G3)
Environmental Reporting Guidelines (Fiscal Year 2007 Version), Ministry of the Environment of Japan
Environmental Accounting Guidelines 2005, Ministry of the Environment of Japan
the Interest Survey
Toshiba Group embarked on a momentous development in fiscal 2007 as it expanded the energy business against a backdrop of rising concern about climate change. Prior to editing the CSR report, we surveyed 195 stakeholders representing our diverse stakeholder base to ascertain their concerns and areas of interest. They were asked to indicate their degree of interest in each of 105 items covering eight fields. The survey results revealed that the items which both the stakeholders and Toshiba Group consider material coincide to a great extent with the stakeholders' areas of interest.
For CSR Report 2007, we presented the survey results and reflected them in the content.
| Survey method | Questionnaire survey (Form sent by post or e-mail) |
|---|---|
| Survey subject | Individual customers, corporate customers, suppliers, SRI analysts, people who live in the vicinity of Toshiba Group sites, people in NPOs/NGOs, students, Toshiba Group employees (Japan, US, China), 195 stakeholders in total |
| Survey period | February 2007 |
In CSR activities, we emphasize our stakeholders' areas of interest and the issues we consider to be the most material in light of Toshiba Group's management philosophy and businesses. We also view communication of our CSR practices and performance to stakeholders as an important aspect of CSR.
Accordingly, our approach to CSR reporting from 2005 onward is aligned with the three principles of the AA1000* Assurance Standard: materiality, completeness, and responsiveness. Our selection of reporting items reflects two perspectives: what our stakeholders consider material as identified through stakeholder dialogues and what we consider material. From 2006 onward, items that are highly material from both perspectives are reported in the printed report and other items are reported on the website to achieve completeness.
| Materiality | Does the report provide an account covering all the areas of performance that stakeholders need to judge the organization's CSR performance? |
|---|---|
| Completeness | Is the information complete and accurate enough to assess and understand the organization's performance in all these areas? |
| Responsiveness | Has the organization responded coherently and consistently to stakeholders' concerns and interests? |
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