TOSHIBA Bridge Media
FAQ USB Flash Memory
This FAQ page gives answers to questions often asked by customers about Toshiba USB Flash Memory.
- I want to buy lots of USB Flash Memory TransMemory™. Who should I direct my inquiries to?
- The sales office in charge will get back to you. Please tell us your contact details in the contact form.
■ Price
Open price. Check with a Toshiba USB cache retailer for more information.
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- Which OSs support USB Flash Memory TransMemory™?
- ■ U2M/U2L model Supported operating systems
- Windows® XP
- Windows Vista®
- Mac OS 10.0.2 or later
■ U2P model Supported operating systems
- Windows® XP
- Windows Vista®
- Windows® 7
- Mac OS 10.0.2 or later
■ TNU model Supported operating systems
- Windows® XP
- Windows Vista®
- Windows® 7
- Mac OS 10.0.2 or later
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- How long is the warranty period?
- The warranty period is one year starting from the date of purchase.
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- How do I format my USB Flash Memory TransMemory™?
- USB Flash Memory TransMemory™ are formatted at the factory.
If you need to format one again, use your computer.
The 64GB model is factory formatted in FAT32, because formatting in FAT32 is not possible on a PC due to restrictions imposed by the Windows operating system. To format in FAT32 with Windows, download the formatting software provided by Toshiba.
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- Can I remove the USB Flash Memory TransMemory™ while data is being read or written to it?
- No, you cannot do this. If you do this it could cause the loss of or damage to data, be sure that the data transfer is complete before removing the USB Flash Memory TransMemory™.
* The access lamp is lit (round red light) while data is being read or written.
Check to make sure that the access lamp is not lit before removing the USB Flash Memory TransMemory™.
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- Can I plug in and unplug a USB Flash Memory TransMemory™ while the device is turned on?
- Yes, you can.
Check the following items when removing USB Flash Memory TransMemory™ from the device.
■ Windows® XP, Windows Vista®, Windows 7®
Use the task bar's safely remove window to confirm that TransMemory™ is stopped and can be safely removed. Next, remove TransMemory™.
■ Mac OS
Drag the TransMemory™ icon to Trash and confirm that it is no longer on the desktop. Next, remove TransMemory™.
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- I've lost the cap from my USB Flash Memory. Do you sell extra caps?
- No, we're sorry, but we do not sell caps as a standalone product.
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- After I use a U2P type USB Flash Memory TransMemory™ under Windows 7, I cannot open the memory when I connect it to Windows XP or Windows Vista. Is there something wrong with the memory?
- This is possibly caused by setting a Windows 7 password (IEEE1667 password lock function), which makes it impossible to use the memory under any other operating system. You can make the memory usable by an operating system other than Windows 7 by canceling the password with Windows 7.
Perform the steps below to cancel the Windows 7 password.
- * Setting a password with the Windows 7 password function (IEEE1667 password lock function) will make the memory unusable with any operating system other than Window 7.
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- 1. Connect the USB memory to a PC running Windows 7.
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- 2. Open "Computer".
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- 3. Right-click the icon (removable disk) that corresponds to the connected USB memory, and then select "Set Password".
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- 4. In "Current Password", correctly enter the current password. Leaving "New Password" blank, click [Next].
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- This completes the procedure.
- Microsoft and Windows are registered trademarks of Microsoft Corporation in the USA and other countries.
- Mac OS is registered trademarks of Apple Computer, Inc. in the USA and other countries.
