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Personal Data Protection Policy |
Toshiba Consumer Marketing Corporation (hereinafter referred to as TCM), based on our Basic Commitment and Standards of Conduct, will continue to engage in business activities that contribute to society, earn the trust of customers, and meet the expectations of stakeholders.
Personal data are important customer asset that should be strictly protected. They are also utilized by TCM in its efforts to create new values that benefit customers.
TCM handles customers' personal data in accordance with the following Basic Policy. |
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| TCM strictly observes the Personal Data Protection Law and other relevant laws and regulations. TCM has established the its Personal Data Protection Program (the "Program"), which we implement, maintain, and strive to improve as occasion demands.
TCM has established management systems relating to personal data protection and ensures that all corporate officers and employees recognize the importance of the Program.
TCM utilizes personal data within the scope of the intended use clearly informed to customers. TCM does not disclose or provide personal data provided by customers to third parties except with the consent of the customer or when there is a legitimate reason.
TCM maintains personal data accurate and updated and strives to prevent unauthorized access to personal data or the loss, destruction, alternation, or unauthorized disclosure of personal data.
TCM responds to inquiries from customers concerning personal data or requests from customers for disclosure of personal data sincerely and without delay.
Established: October 1, 2003
Revised: April 1, 2005
Satoshi Ono
President and Chief Executive Officer
Toshiba Consumer Marketing Corporation
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| 2. Intended Use of Personal Data |
When TCM obtains personal data from customers, TCM clearly indicates in advance the purpose for which the personal data are intended to be used and uses the information within the scope of the stated purpose of use. When the need to use a customer's personal data for any purpose that goes beyond the stated purpose of use arises, TCM notifies the customer to that effect and obtain the consent before using the information for such purpose.
For more details, please refer to Intended Use of Personal Data. |
| 3. Provision of Personal Data |
| TCM does not disclose customers' personal data to third parties except in the following cases. |
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1) When the customer has given a prior consent to the disclosure; |
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2) When complying with laws and regulations; |
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3) When disclosure is necessary for the protection of human life, human health or property and it is difficult to obtain the consent of the customer; |
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4) When TCM consigns the handling of personal data to a third party within the scope necessary to achieve the purpose of use; and |
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5) When another entity succeeds to the business of TCM due to a merger, corporate separation, transfer of business or otherwise. |
| Notwithstanding 1 above, when it is deemed that an inquiry from a customer concerning products, repairs, or service can be more appropriately responded by a Toshiba affiliate or distributor, we may provide the customer's name, address, telephone number and other information to the affiliate or distributor. In such case, the customer may request TCM to stop disclosing such information to such affiliate or distributor. |
| 4. Procedures for Requests for Disclosure |
TCM complies with the following requests from customers concerning the customer's personal data held by TCM : 1) Request for disclosure; 2) Request for notification of the intended purpose ; 3) Request for correction; 4) Request for addition; 5) Request for deletion; and 6) Request for cessation of use or cessation of disclosing to third parties. Please refer to Procedures concerning Requests for Disclosure for request forms (in writing) and other details.
Please note that there is a fee charged for requests for disclosure and requests for notification of the intended use. |
| 5. Inquiries Concerning Personal Data |
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This Personal Data Protection Policy applies to personal data held by Toshiba Consumer Marketing Corporation in Japan. The policy does not apply to Toshiba's affiliates in Japan or to overseas subsidiaries.
Please note that some services provided by TCM (including services offered on websites operated by TCM ) may not be available if the customer does not provide personal data.
Children under 16 years should provide personal data only after obtaining the consent of a parent or guardian.
TCM may record telephone calls received at customer information centers and elsewhere to ensure that we listen attentively to comments or requests from customers.
TCM uses cookies and web beacons to provide better services on our websites. For details, please refer to Use of Cookies, Web Beacons and Other Technologies.
TCM disclaim any responsibility for the security of customers' personal data used on third parties' websites that are linked to TCM websites.
TCM provides information on important changes and notices on this page. Please refer to Information.
From time to time TCM may revise the Personal Data Protection Policy to better protect customers' personal data or to comply with changes in the applicable laws and regulations . |
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