東芝ホームアプライアンス株式会社

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February 4, 2014

Notification of free-of-charge inspection and repair services for vertical-axis washer-dryers
(There is a risk of emitting smoke or catching fire.)

Thank you very much for using Toshiba products.

We have found that there is a possibility that our vertical-axis washer-dryers produced between July 2005 and November 2011 might emit smoke or catch fire during use, due to internal wiring disconnections. We deeply apologize for any inconvenience or worries that this may cause you.

In order for you to continue to use these products without concern, we will inspect and repair them free of charge. If you are using any of the washer-dryers listed below, please stop doing so and contact the help desk listed below.

More particularly, if an E6 or E7 error code is displayed on the control panel of your washer-dryer, there is a possibility of wiring disconnection. Please stop use it immediately, remove the plug from the socket and contact the help desk listed below.

These inspection and repair services cover washer-dryers machines that were manufactured for and sold in the Japanese market only. Washer-dryers and washing machines sold in other countries are not subject to this recall.



1. Products and model names covered by inspection and repair services


(1) Toshiba washer-dryers
Model name Production period
AW-70VB、AW-70VBE2、AW-80VB、
AW-80VBE2
From July 2005 to
July 2006
AW-70VC、AW-75VCE3、AW-80VC From May 2006 to
June 2007
AW-70VE、AW-E470V、AW-E480V、
AW-GN80VE、AW-80VE
From May 2007 to
July 2008
AW-70VF、AW-GN80VF、AW-80VF From June 2008 to
August 2009
AW-70VG、AW-GN80VG、AW-80VG From July 2009 to
June 2010
AW-70VJ、AW-70VJE7、AW-80VJE7、
AW-GN80VJ、AW-80VJ
From June 2010 to
June 2011
AW-70VK、AW-70VKE8、AW-GH70VK、
AW-80VKE8、AW-80VK、AW-GH80VK
From May 2011 to
November 2011
Color codes, such as W, WN, WL, WC, and C, are omitted.
    The model name is shown on the right or left side of the control panel.(Within one or other of the dotted frames in the figure below.)


AW-70VF

(2) MUJI washer-dryers
Model name Production period
M-AW80A From January 2010 to April 2011
The color code W is omitted.
    The model name is shown on the nameplate on the back of the lid.(Within the dotted frame in the figure below.)

       

The MUJI washer-dryer mentioned above was produced by Toshiba Home Appliances.



2. Inquiry and contact information

(1) Applying via Internet
   ⇒ Please apply using this form.

(2) Applying via phone or fax

 Help desk for Toshiba washer-dryers
   Opening hours 9:00-17:00 : Every day except Saturdays, Sundays, and legal holidays


  Toll-free phone number   0120-056-035
                 This number can be accessed from a mobile phone.
  Many people are dialing the wrong number. Please check the number to ensure it is correct.
  Toll-free fax number    0120-665-035


 Help desk for MUJI washer-dryers
   Opening hours 9:00-17:00 : Every day except Saturdays, Sundays, and legal holidays


  Toll-free phone number   0120-365-035
                 This number can be accessed from a mobile phone.
  Many people are dialing the wrong number. Please check the number to ensure it is correct.
  Toll-free fax number    0120-797-035



3. Handling of customers’ personal information

We use your name, address, phone number, and other personal information only for the purpose of providing inspection and repair services and handle such information responsibly. Your personal information may be disclosed to companies that cooperate in inspection and repair services, and we ensure that these companies protect your information to the same standard of care as we do.


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