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Toshiba Forges Global Partnership with Siemens Business Services to Build Global Comprehensive Service Platform

31 October, 2001

Toshiba and Siemens Business Services Team to Expand Global On-Site Service and Support Capabilities

Tokyo--Toshiba Corporation today announced that it has entered into a global alliance with Siemens Business Services (SBS), Inc., that will bring enhanced services and greater satisfaction to the users of its computer products around the world.

Under the new agreement, SBS, one of the world's leading providers of IT consulting and outsourcing services, will enable Toshiba to provide its notebook, desktop and server customers with consistent on-site services and support on a worldwide basis. The new collaboration will ultimately provide Toshiba customers with a variety of professional services and support capabilities such as planning, designing and implementing mobile and wireless solutions. These services are designed to improve overall operating efficiencies and empower Toshiba customers to take advantage of today's new technologies.

Under the overarching global contract with SBS, Toshiba's regional business headquarters will make regional agreements with SBS. Toshiba's customers will be able to obtain the same level of highly consistent after-sales service across the globe by the beginning of 2002.

"As a leading global innovator of technology, Toshiba is committed to the continual development and availability of high quality products and technology for our customers," says Fumio Yamashita, Vice President and General Manager of Personal Computer Division-International Operations, Toshiba's Digital Media Network Company. "By teaming with SBS, we strengthen Toshiba's business model and ensure solid, reliable and consistent levels of service and support for customers worldwide. As a result, we well positioned to maximize our global presence and expand worldwide market share."

"By teaming with Siemens, Toshiba demonstrates its continual commitment to strengthening business relations with its customers by providing consistent, global IT service," says Rudi Beinhauer, president IT Service, SBS. "We are pleased to provide the services and solutions necessary to meet the needs of Toshiba's customers. Together, we will expand mobility among Toshiba's global customers."

About Toshiba

Toshiba Corporation is a leader in information and communications systems, electronic components, consumer products and power systems. The company's integration of these wide-ranging capabilities assures its position as an innovator in advanced components, products and systems. Toshiba has 188,000 employees worldwide and annual sales of over US$47 billion.
Toshiba's website at:

About Siemens Business Services

Siemens Business Services (SBS) is one of the world's leading providers in the area of electronic and mobile business. With its comprehensive know-how and specific sector knowledge, SBS offers solutions and services from a single source - from consulting through system integration to responsibility for the customers' entire business processes, and management of IT infrastructures. In fiscal year 2000 (30 September), SBS achieved sales of EUR 5.8 billion. The company has 33,500 employees worldwide.
Further information at:

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