Home > Privacy Policy

Privacy Policy

Toshiba Infrastructure Systems & Solutions Corporation ("TISS"), in accordance with its Basic Commitment and Standards of Conduct, engages in business activities that contribute to society, while endeavoring to earn the trust of all customers and meet the expectations of stakeholders.

TISS protects personal data obtained from its stakeholders in the course of business activities appropriately in accordance with the following Basic Policy, recognizing that personal data is an important asset of each stakeholder and also an important asset for TISS, leading to creation of new value.

1.Basic Policy

Established: July 1, 2017

Shinichiro Akiba
President & CEO
Toshiba Infrastructure Systems & Solutions Corporation

This Basic Policy applies to personal data held by Toshiba Infrastructure Systems & Solutions Corporation in Japan. Concerning the privacy policies of TISS's affiliates in Japan or overseas subsidiaries, please check with each company.

2.Intended Use of Personal Data

With respect to the intended use of personal data which TISS holds, please refer to the page of Intended Use of Personal Data.

The main business domains where TISS utilizes personal data are development, manufacture and sales of social infrastructure business products, systems and services. When TISS obtains personal data from customers on each product and service, TISS clearly indicates in advance the purpose for which the personal data is intended to be used. TISS uses the information within the scope of the stated purpose of use. When the need to use customer's personal data for any purpose that goes beyond the stated purpose of use arises, TISS notifies the customer to that effect and obtains the customer's consent before using the information for such purpose. TISS uses personal data which is contracted from other companies within the scope of the contract with the company.

3.Provision of Personal Data

4.Procedures for Requests for Disclosure

TISS complies with the following requests from customers concerning the customer's personal data held by TISS: 1) Request for disclosure; 2) Request for notification of intended use; 3) Request for correction; 4) Request for addition; 5) Request for deletion; and 6) Request for cessation of use or cessation of disclosure to third parties. Please refer to Procedures concerning Requests for Disclosure etc. by Documents for details of request procedures.

Please note that there is a fee charged for requests for disclosure and requests for notification of intended use.

5.Inquiries Concerning Personal Data

TISS may record phone calls so as to accurately understand comments or requests from customers.

6.Request to Children under 16 years

When children under 16 years provide their personal data to TISS, they should provide them only after obtaining the consent of a parent or guardian.

7.Notice regarding websites of TISS

8.Information on important changes and notices

When important changes and notices on personal data arise, TISS will post them to Information.


From time to time TISS may revise the Personal Data Protection Policy to better protect customers' personal data and to comply with changes in the applicable laws and regulations.

Established: July 1, 2017
Chief Privacy Officer
General Manager, HR & Administration Div.