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Procedures concerning Requests for Disclosure etc. by Documents

This document describes the procedures by which TISS, acting in accordance with the Act on the Protection of Personal Information, complies with the following requests for response in writing from customers or their agents concerning the customer's personal data: (1) Request for disclosure; (2) Request for notification of intended use; (3) Request for correction; (4) Request for addition; (5) Request for deletion; and (6) Request for cessation of use or cessation of disclosure to third parties. ((1) to (6) are hereinafter collectively referred to as "Requests for Disclosure.")

1.Postal Address for Requests for Disclosure

Please post Requests for Disclosure to the address shown below after attaching the necessary documents to the prescribed request form. When posting the request form to TISS, please use simplified registered mail, or another method enabling confirmation of delivery. Please write in red on the envelope, "Personal Data Request enclosed."

HR & Administration Div. Personal Data Protection Group
Toshiba Infrastructure Systems & Solutions Corporation
72-34 Horikawa-cho, Saiwai-ku, Kawasaki, Kanagawa 212-8585

2.Documents to be submitted concerning Requests for Disclosure

When making requests for disclosure, click the link below to download the request form 1), complete all prescribed fields, enclose the identity confirmation document 2), and post the documents to the postal address indicated in 1. above.

3.Requests for Disclosure through Agent

When your agent is making a Request for Disclosure on your behalf, include the following documents in addition to 1) and 2) in 2. above.

4.Fee for Requests for Disclosure or Notification of Intended Use

TISS charges a fee for requests for disclosure or notification of intended use.

Fee for each request: ¥800 (tax included)

Please include a postal money order in the amount of ¥800 with the documents for submission. The person making the request bears the cost of purchasing the postal money order and of postage to TISS.

Note: In cases where the fee is insufficient or where the fee is not included with the documents for submission, TISS will notify the person making the request to that effect. If payment is not made within a certain period of time, TISS will deem that no request for disclosure or notification of intended use has been made.

5.Method of Responding to Requests for Disclosure

TISS will respond in writing to the address written on the request form you submitted.

6.Use of Personal Data Obtained in Connection with Requests for Disclosure

TISS will handle personal data obtained in connection with Requests for Disclosure only for the purpose of complying with Requests for Disclosure. TISS will not return submitted documents. After a request for personal data is answered, TISS will maintain and dispose of the documents in an appropriate manner.

Note: Reasons for Not Disclosing Personal Data

In the cases indicated below, TISS will not be able to comply with Requests for Disclosure of personal data. In cases where TISS decides not to respond to inquiries as requested, TISS will notify the person making the request to that effect and give the reason. Even in cases where TISS does not disclose the personal data or provide notification of intended use, TISS will retain the prescribed fee.


TISS may from time to time revise these procedures to better protect personal data or to comply with changes in applicable laws or regulations. Be sure to confirm the current procedures when making requests for disclosure of personal data and others.