Global

CSR - Corporate Social Responsibility
Committed to People, Committed to the Future.

CSR Management

Toshiba Group has positioned CSR management as the base for all corporate activities and believes that this means to contribute to sustainable social development by supporting the resolution of global social issues through business and by setting human life, safety and compliance as our top priorities.

There are now major expectations placed on companies following the adoption of the Sustainable Development Goals (SDGs) at the United Nations in 2015, with the promotion of CSR management perceived as contributing to the attainment of the SDGs. Toshiba conducts corporate activities while holding dialogue with customers, shareholders, investors, suppliers, employees and other stakeholders based on this concept. In addition, each employee acts in accordance with the Standards of Conduct for Toshiba Group.

Toshiba Group's CSR Management

Toshiba Group's CSR Management

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Organization of CSR Management

Toshiba established an internal organization to promote CSR in 2003 and has put in place a Group-wide CSR management system. The CSR Governance Committee, consisting of the Executive Officer in charge of CSR and the executives concerned, holds meetings as appropriate in order to discuss and determine Toshiba Group CSR Action Policy. Based on the polices determined, the Corporate Environment Management Committee, Risk Compliance Committee and other relevant committees (see the chart below) establish key performance indicators (KPIs) and implement action plans for each of the topics for which they are responsible.

Group companies in Japan and overseas appoint their own Chief CSR Officers. They ensure the implementation of Toshiba Group's CSR Action Policy and check the progress regarding key issues for the companies.

A meeting called the Corporate CSR Meeting is held four times a year and attended by representatives from CSR-related divisions such as general affairs, human resources, environment, procurement and quality assurance, to verify the progress of activities.

CSR Management Structure

CSR Management Structure

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Monitoring

We have been conducting the Global CSR Survey annually since FY2005 in order to check and improve CSR-related activities at overseas Group companies.

The survey consists of items concerning human rights, labor, ethics, amount of expenditure on social contribution activities, management of suppliers, and so on. The answers submitted by suppliers are gathered, analyzed and shared with the department in charge of managing the results, and we request improvements be made in problematic areas.

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Increasing Employee Awareness of CSR

In order to increase CSR awareness throughout Toshiba Group, the Chairman and President reaffirm the Group's Basic Commitment at the start of each accounting period, during company ceremonies and start-of-year addresses, as well as at any other opportunity. They also discuss practicing CSR management and its importance. The overview is also circulated among domestic and overseas bases and Group companies through in-house media and the office organization system. We also conduct training programs every year including rank-specific CSR education such as for new employees and newly appointed officers and e-learning in line with the Standards of Conduct for Toshiba Group in areas such as the environment, information security, human rights and engineering ethics.

Toshiba Group's CSR Month

The Toshiba Group has designated December as its CSR Month since FY2006. During this month, we assess our CSR initiatives and hold a variety of events, such as the Group-wide CSR Conference and other events at our companies and business sites focusing on social contribution and other CSR activities. In FY2017, a message from the president was sent to the Toshiba Group employees so that each employee could reaffirm the significance of the Group's CSR and take action. Additionally, all Toshiba Group employees took part in the Toshiba Group Simultaneous Social Contribution Activities around December 5, International Volunteer Day.

On December 19, we held our annual CSR Conference, which was attended by some 660 employees, including executive officers and labor union representatives. On the conference day, the executive officer in charge of CSR reaffirmed the definition of CSR management for the Toshiba Group and material issues and conveyed how CSR guides all the everyday activities of employees. Yoshimitsu Kobayashi, an Outside Director of the Company as well as Director and Chairman of Mitsubishi Chemical Holdings Corporation, also took the stage to discuss his company’s unique management method based on sustainability, management of technology and business administration as well as expectations placed on the Toshiba Group.

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