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This FAQ answers frequently asked questions from customers about Toshiba SD memory cards.

Statement for Appropriate Purchase of Toshiba Products

Parallel Imports:

Please be aware that there may be cases where parallel imports of Toshiba products shipped to countries or regions outside of the destinations intended by Toshiba or Toshiba affiliates ("Parallel Imports") are marketed.

Such Parallel Imports are not covered under warranty by Toshiba or Toshiba affiliates. Please contact the dealer or retailer from which you have purchased such Parallel Imports for available warranty, if any.

Counterfeit Goods:

Please be aware that there may be cases where counterfeit goods, including but not limited to goods that infringe Toshiba intellectual property, trademarks or patents ("Counterfeit Goods"), are marketed.

Such Counterfeit Goods are not covered under warranty by Toshiba or Toshiba affiliates.

Please contact the dealer or retailer from which you have purchased such Counterfeit Goods for available warranty, if any.

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Problems

My memory card was working fine, why did it suddenly stop working?
Perform the following checks and actions.
  • 1) Are you using an SD card that exceeds the capacity supported by the device?
    • →Check the capacity supported by the device.
    • ⇒* Even if you have been able to use the card, the device may not support the card's capacity.
      Continued use of a card on a device that does not support its capacity will lead to corruption and deletion of recorded data, and malfunction of the card.
      Note that just being able to use a memory card in a device does not mean that it is a compatible device.
  • 2) Have you formatted the SD card on the device?
    • →SD cards are formatted at the factory. However, some instruction manuals for digital cameras, mobile phones and other devices, but not personal computers, may include instructions such as, "Format the SD card on the device before using it." If that is the case, follow the instructions in the instruction manual and format the SD card on the device.
  • 3) There is a problem (bad connection, etc.) with the slot on the device.
    • →Is the SD card recognized when inserted into another device?
  • If the above measures do not solve the problem:
    • →Format your SD card on a computer using specialized SD memory card formatting software 'SD/SDHC/SDXC Memory Card Format Software' (a separate window will open). Use an external SD card reader or a computer with an SD card slot that supports the capacity of your SD card.
    • * Always use the software above when formatting your SD card on a PC. The SD card will not be formatted correctly if you use your PCs standard format function.
    • * Even if you use the special software to format an SD card, before using the SD card on a digital camera, mobile phone, or other device, check the user documentation of the device to see if formatting on the device is required. Follow the instructions in the user documentation if formatting is required.
    • →If formatting your SD card on a PC using SD/SDHC/SDXC Memory Card Format Software does not solve the problem, contact the window in each region. click here.

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The 2GB microSD card/SD card I bought was supposed to be 2GB. However, it's recognized only as a 1GB card.
A probable cause is that one of the devices you are using (SD card reader, cellular phone, digital camera, etc.) does not support a capacity of 2GB. Normally, 2GB cards cannot be used on devices that do not support a capacity of 2GB.
However, in rare cases, 2GB cards sometimes can be used.
If a card is mistakenly formatted on a device that does not support 2GB capacity cards, it will sometimes be formatted to the maximum capacity supported by that device (in this example, 1GB).
Use of cards on devices that do not support a capacity of 2GB might also result in malfunction.
Always check with the manufacturer of the device you are using to see if the device supports the capacity of the SD card you are using.
If the card is mistakenly formatted on a device that does not support a particular capacity, or the card's capacity is different from what it should be, you might be able to restore the card to its normal state by reformatting it using the SD memory card exclusive format software 'SD/SDHC/SDXC Memory Card Format Software (a separate window will open)' on your PC or on a card reader that supports the card's capacity.
  • * The SD card will not be formatted correctly if you use your PC's standard format function. Always use the software above when formatting your SD card on a PC.

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About data recovery

I can no longer read data from my card. Is there a way to recover this data, including data that was deleted by accident?
Toshiba does not provide data recovery services.

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Products and specifications

What are the target applications and uses for the UHS-I card?
Digital camera and digital video cameras equipped with high-speed continuous shutter, high-speed moving subject, and full HD movie functions, high-speed downloading of movie contents, etc.

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What devices are best suited to use of the UHS-I card?
Digital cameras, digital video cameras, and other devices that support UHS-I cards. Though only some digital camera, USB recorder, and other products are currently available, it is expected that a large number of digital cameras, digital video cameras, PCs, and other devices will support UHS-I in the future. A UHS-I card can be used on a current (non UHS-I compatible) device as the device supports the card's storage capacity and speed class.

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Is it necessary to format my SD memory card before using it?
(Applicable product: SD/SDHC/SDHC UHS-I/SDXC UHS-I/microSD/microSDHC cards)
Toshiba SD memory cards are pre-formatted based on the specifications stipulated by the SD Association. They are ready for use on a PC.
However, on devices that have a format function, such as cellular phones or digital cameras, you must reformat your SD card before use. (Please consult the manual for your device.)
Do not format your SD card using your PCs standard format function.
Your memory card may no longer be recognized by your device.
When formatting is required on your PC, be sure to use the dedicated software (*).

*. SD/SDHC/SDXC Memory Card Format Software
https://www.sdcard.org/downloads/ (opens in a new window)

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What are the specifications of my SD memory card?
SD memory card specifications are provided to customers who are members of the SD Association.
For details, visit the SD Association website.
https://www.sdcard.org/developers/ (opens in a new window)

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Is ReadyBoost supported?
No.

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Regarding microSDHC UHS-I card EXCERIA™ TypeHD, why can't we use it with microSD adapter?
This product moves at fast speeds. When it is used with an adapter, it rarely happens but there are cases of malfunction.
- When backing up in a personal computer, please use the attached USB cable or USB reader writer with microSDHC slot.
- In case of DSC (with SD slot); generally it is not recommended to use an adapter with DSC camera. For that reason, for cameras with SD slot, SDHC/SDXC/SDHC UHS-I/SDXC UHS-I cards are recommended.

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At the time of X-ray baggage checking in the Airport, will there be any effect on the cards?
(Products : SD card/SDHC card/SDHC UHS-I card/SDXC UHS-I card/microSDcard/microSDHC/microSDHC UHS-I card)
A based on our internal testing, it is confirmed that it complies with ISO7816-1. Therefore we don't think the cards will malfunction. (even after exposing this product to X-ray 0.1Gy, the product will still work) However if there still remains any concerns, please check with the X-ray insector.

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Can I transfer the photos in NFC Built-In SD memory card to my smartphone via NFC?
NFC Built-In SD memory card cannot transfer the photo data to your smartphone.
As for the Preview (reduced image), you can save it on your smartphone using "Memory Card Preview" app version 1.0.2 or later. Long-tapping the Preview on the Preview window saves it to your smartphone, which allows you to open it with other apps.

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Are all photos in NFC Built-In SD memory card displayed on "Memory Card Preview" app?
Up to 16 Previews selected from stored photos on NFC Built-In SD memory card are displayed.

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How are the photos in NFC Built-In SD memory card selected to preview on "Memory Card Preview" app?
Previews are selected in the following order.
  • 1) A Preview of the most recent photo by shooting data and time.
  • 2) Previews of the other photos are selected in the following order:
    • - Up to 15 protected* photos, which cannot be deleted with a digital camera, in the chronological order, most recent first.
    • - If Previews are not reached to 16 photos with above two conditions, a Preview of the first photo in descending order based on the number of photos on single day.
    • - If Previews are not reached to 16 photos with above three conditions, Previews are selected in the chronological order. most recent first.

* The name and operation of the protection function for photos differ depending on the digital camera. For details, refer to the manual for the equipment.

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What kind of smartphones can I use NFC Built-In SD memory card with?
To use the preview function of NFC Built-In SD memory card , it is necessary to install its dedicated application "Memory Card Preview" to your smartphone. To confirm whether your device is supported or not, please try to download of "Memory Card Preview". If the app is not found or if the message such as "This app is incompatible with your Android Device" on Google Play, you cannot use the app.
ANDROID APP ON Google play

Memory Card Preview

Download on the App Store

(a separate window will open)

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How can I turn on the NFC function on my smartphone?
"Memory Card Preview" app confirms the status of NFC function of your smartphone, when it is started. If the NFC function is off, the message to turn on it is displayed. Please follow the instructions, and when the NFC setting screen appears on your smartphone, choose ON for the NFC function. NFC function is usually expressed as "NFC" or "Reader/Write, P2P" in the setting menu of smartphones.

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How can I find the NFC sensor position of my smartphone?
If your smartphone has the following marks, please bring the card close to the mark and keep it for about 4 seconds.
If there is no mark on your smartphone, please look for the sensor position by shifting the position about 4 seconds each.

Mobile contactless IC communication markN mark

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Can I use Toshiba's NFC Built-In SD memory card for electronic payment?
Toshiba's NFC Built-In SD memory card cannot be used for electronic payment.

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How many cards can I register into the List of "Memory Card Preview" app?
Up to 20 cards can be registerd.

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Other

I want to buy lots of SD memory cards and microSD memory cards. Who should I direct my inquiries to?
The sales office in charge will get back to you. Please tell us your contact details in the contact form.

Price
Open price. Check with a Toshiba memory card retailer for more information.

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What should I do if I have a technical question about an SD memory card?
Toshiba memory card products are intended for general consumers, so we are unable to respond to technical queries.

As stated in their user documentation, Toshiba memory card products are intended for use only with a digital camera, PDA, printer, PC, mobile phone, or other household and general office automation device.
Note that a Toshiba memory card product should not be used for any other purpose.

The following text from the user documentation is provided for your reference.

This product is intended for use only with a digital camera, PDA, printer, PC, mobile phone or other household and general office automation device. Toshiba shall not be held liable for any damages caused by the use of this product or a purpose other than with a digital camera, PDA, printer, PC, mobile phone or other household and general office automation device. Never use this product with any device that demands especially high quality and reliability, and whose breakdown or malfunction presents a direct threat to human life, or creates the risk of personal injury (including but not limited to nuclear power control equipment, aerospace equipment, transport equipment, combustion control, medical equipment, any type of safety device, etc.).

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