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CSR - Corporate Social Responsibility

Coexistence with Local Communities

For Toshiba Group, we seek not just to resolve issues faced by local communities through business, but to conduct activities that are rooted in the area as a member of the local community.

Medium- to Long-term Vision

As a corporate citizen, Toshiba Group aims to win the trust of local communities in countries and regions across the globe.

FY2018 Achievement

Toshiba continues to support the employment and independence of disabled people in collaboration with local supporting organizations and contributes to the enhancement of local healthy and pleasant environment by cleaning around its business sites.

Future Challenges and Approaches

We will contribute to solving issues in local communities, in order to make sustainable society a reality. We will also maintain business activities that are firmly rooted in the local communities, respecting the cultures and customs of each country.

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Policy on Coexistence with Local Communities

Toshiba Group contributes to the development of local communities and solution to issues imposed on them through our business activities. At our manufacturing sites, we have been making efforts to localize management, foster management development, and promote local procurement. We have also contributed to the development of social infrastructure in developing and emerging countries in addition to the development of products that meet the needs of local communities. Furthermore, we have set our policy on the relationships with local communities in Standards of Conduct for Toshiba Group.

Standards of Conduct for Toshiba Group 19. Community Relations

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Structure of Coexistence with Local Communities

The General Affairs division at each site or company is responsible for handling relations with local communities, including constant communications with communities associations and other organizations.

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Check and Evaluation of Local Impacts of Establishing New Operational Sites

When establishing new business operations, all Group companies at Toshiba Group adhere to laws and regulations, engage in dialogue with local authorities and residents and strive to maintain harmony with the community. Once operations are underway, the companies disclose information about their business activities and environmental conservation initiatives and thus engage in fruitful communication with local community.
For manufacturing sites, environmental audits on site evaluate the extent to which operations have an impact on the local environment. Furthermore, 65 sites in all Toshiba Group companies have acquired ISO 14001 certification.
At all of these sites, we maintain good relationships with local communities.

Toshiba Group' Environmental Audit System

Number of the sites that have acquired ISO 14001 certification

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Contributions to Local Communities around Business Sites

Support for the Employment and Independence of Intellectually Disabled People—Toshiba With Corporation

Established in 2005, Toshiba With Corporation is a Toshiba Group subsidiary mainly consisted of intellectually disabled people, and which aims to support the independence of those people. At Toshiba With, employees are engaged in business operations for cleaning, printing, mail delivery, and health care within Toshiba Group. Through these operations, they learn about work responsibilities and enjoyment in work, along with social rules and manners in order to achieve independent living. The independence of the people with intellectual disabilities requires not only employment opportunities, but also support in living, including lifestyle and health management. To this end, the company works in close collaboration with disabled people's families and local support organizations to create a unified support system.
We will continue to support promoting awareness and understanding of disabilities, fostering employee self-reliance, so everyone may play a more active role in society.

Employment of People with Disabilities

Contribution to Local Communities through In-House Sales Events

Toshiba's Head Office has been running in-house sales events during lunch times every month since 2004 with the aim of supporting the economic independence and participation in society of persons with disabilities. We have now expanded the scope of support to include sales events for organizations providing Fair Trade products and educational support overseas. In addition to support through sales, we aim to provide the opportunity for interaction between sellers and employees. In fiscal 2018, nine organizations held stalls and total sales came to ¥579,990. Some sites nationwide, held sales events for products from Tohoku and Kumamoto and for local welfare facilities.

A Fair Trade Coffee sales event at Kawasaki Head Office

A Fair Trade Coffee sales event at Kawasaki Head Office

Doing work at "Castanet" run by the social welfare service organization Hanamizukinokai

Doing work at "Castanet" run by the social welfare service organization Hanamizukinokai

Improving the Environment of Surrounding Communities

Cleaning a road near one of Toshiba’s business sites
Cleaning a road near one of Toshiba's business sites

Toshiba Group companies strive to improve the environment around their business sites. In FY2018, the Group companies' employees across Japan cleaned areas around their business sites approximately 490 times.
At Toshiba Plant Systems & Services Corporation, employees clean around customer facilities that they are stationed at such as roads around business sites, sewage treatment plants, pumping plants, and power plants, contributing to the beautification of local areas.

Consideration for Employees' Exercise of Civil Rights

Toshiba set up a new leave system called "Saiban-in" (Lay Judge) System Leave to coincide with the commencement of the Lay Judge System from May 2009 in Japan. This leave facilitates the employees to participate as citizen jurors in criminal court procedures.
Based on the law for implementation of the "Saiban-in" system in criminal court procedures, the salary per day for the employee selected to participate in such system amounts to the basic salary per day. Also, based on the above law, the number of leave days provided under this system equals to the maximum number of participation days under the Lay Judge System.

Contribution to Local Communities through Job Creation, Procurement and Tax Payment

Toshiba Group expands its business around the world. The jobs created contribute to local communities, especially the production facilities that employ a considerable number of local people.
Toshiba Group appropriately implements local procurement of materials, components and equipment, etc. based on the attributes of the items produced and the environment in which they are produced. Centered on production bases in each country, and also using the International Procurement Office (IPO), we make efforts to promote optimal procurement, including local procurement.
By paying taxes in accordance with national laws and regulations, the Group companies and their employees make an economic contribution to the regions where they operate.

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Policy for Nuclear Safety Improvement

As a company involved in the nuclear industry, we recognize the importance of continuous improvements for nuclear safety. So, we are fostering a nuclear safety culture, as well as voluntarily and continuously working to improve nuclear safety, in light of lessons learned from the Fukushima Daiichi Nuclear Power Plant accident.

Policy for Nuclear Safety Improvement (Toshiba Energy Systems & Solutions Corporation)

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Initiatives at Fukushima Daiichi Nuclear Power Station

The government and Tokyo Electric Power Company Holdings, Inc. (TEPCO) have developed a mid-and-long-term roadmap towards the decommissioning of TEPCO's Fukushima Daiichi Nuclear Power Station in 30 to 40 years. This roadmap has set the target for the areas of contaminated water, removal of fuel from spend fuel pools, retrieval of fuel debris, and management of radioactive waste.

Toshiba Energy Systems & Solutions Corporation has been making continuous efforts to develop the technologies to solve the challenges for achieving these targets and providing support toward decommissioning.

Efforts toward restoration of Fukushima site (Toshiba Energy Systems & Solutions Corporation)

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