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CSR - Corporate Social Responsibility

Respect for Human Rights

Guided by The Basic Commitment of the Toshiba Group, we respect the rights of all stakeholders, such as our employees, customers, and shareholders. We support the universal principles regarding human rights and labor practices, including the Universal Declaration of Human Rights, and respect human rights through sound business activities.

Medium- to Long-term Vision

  • Raise awareness on respect for human rights.
  • Identify priority areas to carry out human rights impact assessments and conduct 100% human rights due diligence at business sites with high human rights risks.

FY2018 Achievements

  • Updated our statement on the UK Modern Slavery Act.
  • Held human rights awareness seminars (including training on harassment) 200 times for around 8,000 participants.
  • Conducted a Global CSR survey for 122 overseas Group companies.
  • Invited a guest lecturer to hold human rights workshops for CSR officers from Group companies.

Future Challenges and Approaches

Based on the human rights risks identified through human rights impact assessment and the findings from the Global CSR Survey, we will strive to make systematic improvements and monitoring. We will also conduct CSR surveys on domestic Group companies and work to create a framework to avoid and mitigate human rights risks peculiar to Japan. In addition, we will communicate with human rights experts and stakeholders to deepen our understanding of human rights issues and focus on global trends.

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Policy on Respect for Human Rights

Toshiba Group's policy on human rights is stipulated in the Article 1 "Respect for Human Rights" in the Standards of Conduct for Toshiba Group, which Toshiba Group's executives and employees must adhere. As part of this policy, we will demand to take corrective actions not only from Toshiba Group executives and employees but also from our suppliers for any human rights violations found. At the same time we will start our dialogues with relevant stakeholders.

Policy on respect for human rights

1. Toshiba Group Corporate Policy

Toshiba Group Companies shall:

  • (1) comply with all applicable laws and regulations concerning human rights in each country and region, understand international standards, and respect human rights, and shall not condone use of either child labor or forced labor;
  • (2) take appropriate measures in the event that Toshiba Group becomes aware of violation of human rights and demand that suppliers redress any violations of human rights; and
  • (3) seek to raise awareness among related stakeholders with respect for human rights.

2. Standards of Conduct for Toshiba Group for Toshiba Group Directors and Employees

Directors and Employees shall:

  • (1) accept and accommodate different values, and respect the character and personality of each individual, observe the right to privacy and human rights of each individual; and
  • (2) avoid any violation of human rights based on race, religion, sex, national origin, physical disability, age or sexual orientation, and avoid physical abuse, sexual harassment, power harassment (i.e., bullying or harassment by superiors in the office) or violation of the human rights of others;

Standards of Conduct for Toshiba Group

Toshiba Group participates in the UN Global Compact, which supports universal principles on human rights and labor, such as the Universal Declaration of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work, and shows our determination to put these principles into practice. We also refer to various international standards including the Guiding Principles on Business and Human Rights(PDF:1.08MB) listed below.

  • UN Global Compact
  • The Universal Declaration of Human Rights
  • The OECD Guidelines for Multinational Enterprises
  • Guiding Principles on Business and Human Rights
  • ISO 26000 (Guidance on social responsibilities)

We recognize the importance of implementing our human rights policies not only within the Group but also throughout our supply chain. To this end, we stipulate this policy as "Supplier Expectations" in Toshiba Group Procurement Policy and request all parties' adherence. We monitor through the annual CSR surveys.

Toshiba Group Procurement Policy

UK Modern Slavery Act 2015

Based on the Modern Slavery Act enacted in the United Kingdom in 2015, Toshiba Group has declared that it does not approve of any form of modern slavery, including human trafficking and forced labor.

Toshiba Corporation(PDF:219KB)

Toshiba International (Europe) Ltd(PDF:428KB)

Toshiba Information Systems(UK) Limited(PDF:98KB)

Toshiba TEC U.K. Imaging Systems

Past statements

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Structure for promoting Respect for Human Rights

Led by Human Rights Enlightenment Committee, chaired by the executive officer in charge of human resources, Toshiba plans and executes training courses covering key topics on human rights to educate and enlighten employees under the basic principle of Respect for Human Rights. Human Resources and Administration Division serves as the office for the Human Rights Enlightenment Committee, formulating basic policies for human rights awareness and enforcing them Group-wide, establishing an internal promotion system, drafting and promoting Group-wide policy on education and training, preparing training materials, developing instructors, following up on the progress of training, consulting and coordinating with outside organizations, and providing instructions and support to promote the concept of Respect for Human Rights throughout Toshiba Group.

Promotion Structure

Promotion Structure

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Identification and Monitoring of Human Rights Risks

Toshiba Group continuously investigates potential human rights risks in its business activities through reviews on ISO 26000. In FY2017, we once again performed a human rights impact assessment in each business in collaboration with Business for Social Responsibility (BSR), an US-based non-profit organization that promotes CSR, in order to further understand how our business activities impact human rights issues and recognize the following priorities.

Human Rights Impact Assessment: Methodology

Human Rights Impact Assessment: Methodology

Major Human Rights Issues Identified by the Human Rights Impact Assessment

Based on the result, we will strive to understand the situation in each company regarding response to human rights concerns, which vary depending on the business area, country or region, and make the appropriate response when an issue arises. Also, to monitor the implementation of human rights initiatives, we will continue to perform global CSR surveys on our Group companies, CSR surveys targeting our suppliers, and Conflict Minerals surveys, etc.

CSR surveys targeting overseas Group companies

CSR surveys targeting our suppliers

Conflict Minerals surveys

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Education and Enlightenment on Respect for Human Rights

Our Human Rights Enlightenment Committee is the driving force to raise awareness about respect for human rights among employees. It aims to increase the familiarity of all employees at the facilities and Group companies with the Standards of Conduct for Toshiba Group and provide trainings on human rights at the time of hire and before/after employees get promoted or appointed to managerial positions.

Human Rights Awareness Seminars

Various human rights awareness seminars were implemented at Toshiba Group companies in Japan 200 times in FY2018, with around 8,000 participants. This includes training for general personnel and executives concerning human rights issues, training for new recruits, training for promoted employees and training for recruitment interviewers.

Human Rights Week Lecture

In December every year during Human Rights Week, Toshiba holds a Human Rights Week Memorial Lecture at the Toshiba headquarters as a Toshiba Group CSR month event. In FY2018, the theme of the lecture was "Dialogue is the key to creating an inclusive society" and around 90 managers from general affairs, human resources, and other administrative departments of Toshiba Group companies attended.

Disclosure of Risk Management Case Studies Regarding Human Rights

Toshiba publishes case studies from outside the company regarding violation of human rights on our company intranet, in order to improve employee awareness. We summarize and introduce the key points of management risks, and related laws in a comprehensive fashion.

Workshops on Human Rights

In order to promote the understanding of human rights issues within Toshiba Group, we call on BSR, an US-based non-profit organization that promotes CSR, to hold workshops on business and human rights at various locations.

Records of Workshops on Human Rights
Time Place Participants Contents
Mar 2019 Japan 24 CSR promotion staff in Toshiba Group
  • Deepening understanding of the importance of human rights due diligence based on UN Guiding principles on Business and Human Rights
  • Learning how to identify potential risks and avoid and prevent them through case studies at a human rights workshop
Mar 2018 Japan 40 CSR promotion staff in Toshiba Group
  • Implementing a study session and a workshop run by outside instructors on global trends on human rights, the background to human rights issues and the risk of human rights violation in business
  • Verifying human rights risks in the value chain for each business group in the workshop
Apr 2015 Thailand 33 people and managers from general affairs and human resources, procurement departments of 14 Toshiba Group companies in Thailand
  • Learning about global human rights issues, and about human rights violations in Thailand
  • Exchanging opinions and sharing information between Group companies about potential risks in each company
Dec 2014 Japan 53 people from general affairs and human resources departments of 24 Toshiba Group companies in Japan
  • Learn about global standards on human rights such as the Universal Declaration of Human Rights, and the UN Guiding Principles on Business and Human Rights
  • Hold a workshop to detect possible human rights risks at each step in each business's value chain
Nov 2014 China 54 managers from general affairs and Human Resources Departments of 31 Toshiba Group companies in China
  • Learn from case studies about global issues, and potential risks and the impact they might have on our business
Feb 2014 Philippines 45 managers from human resources department of 9 countries in Asia and others
  • Lectures on cases of human rights violations, and outlines of international principles
  • Group discussions on human rights risks in the country
A human rights workshop held in Japan in FY2018
A human rights workshop held in Japan in FY2018

A human rights workshop held in Japan in FY2018

Prevention of Harassment

Human rights training at workplace
Human rights training at workplace

The Standards of Conduct for Toshiba Group, a code of conduct for executives and employees, prohibits discriminatory behavior related to race, religion, gender, nationality, disability, age, and sexual orientation as well as violence, sexual harassment, and abuse of power (workplace bullying and other forms of harassment).
In accordance with this policy, our employment regulations and collective agreements also prohibit sexual harassment and abuse of power and stipulate disciplinary action for anyone involved in wrongdoing.
We also provide consulting services, training for newly promoted employees, and human rights training courses at each workplace on a regular basis.
In FY2018, to improve the skills of consulting service staff, we provided training regarding abuse of power, sexual harassment, and LGBT-related case studies.

Diversity Promotion

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Establishment of Whistleblower System and Consulting Service

Toshiba Group receives internal reports and consultations concerning human rights through points of contact for employees and client companies.

Whistleblower System "Toshiba Hotline" for Employees

Toshiba has established the "Toshiba Hotline" as a whistleblower system for risks that may lead to violations of laws and regulations, social norms, corporate ethics, the Standards of Conduct for Toshiba Group, and internal regulations. Under this system, employees can seek advice on individual concerns or concerns in the workplace such as workplace culture, interpersonal relationships, treatment, and harassment by telephone or email, and do so anonymously if they so desire. Personal information such as department, name and contact details will not be disclosed elsewhere without the consent of the whistleblower or person seeking advice. In addition, internal regulations stipulate that whistleblowers and people seeking advice shall not be subject to unfair treatment.
Key Group companies have set up consultation centers to deal with issues related to harassment and have appointed both a male and female to serve as counselors, thereby creating a system that facilitates employee consultation.
Toshiba Group aims to create an inclusive and comfortable working environment in which counselors address concerns together with the employees.

Whistleblower System for Employees "Audit Committee Hotline"

Toshiba established an Audit Committee Hotline in FY2015 that allows employees to report directly to the Audit Committee, which is not under the command of the President and COO. The Audit Committee Hotline has been established primarily to prevent any occurrence of compliance violation risks, such as violations of laws and regulations, and improper transactions, as well as to accelerate the resolution of issues.

Whistleblower system "Clean Partner Line" for Suppliers

In April 2006, Toshiba set up a supplier whistleblower system "Clean Partner Line" to receive reports from suppliers and business partners to prevent noncompliance and unfair trading practices by employees in charge of procurement and order placements for construction and other works.

Risk Management and Compliance

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Activities with Stakeholders

Participation in Human Rights Initiatives

Toshiba Group is actively participating in initiatives developed by international and industrial organizations to review human rights issues.

  • Human Rights Working Group held by Business for Social Responsibility (BSR), an US-based non-profit organization that promotes CSR (FY2015-)
  • Japan Human Rights Study Forum hosted by BSR, an US-based non-profit organization that promotes CSR (FY2012)
  • Practical discussions on identifying and dealing with human rights issues in the Stakeholder Engagement Program hosted by Caux Round Table (CRT) Japan (FY2014-2017)
  • Human Rights Seminars hosted by Caux Round Table (CRT) Japan, the 2016 Business Human Conference in Tokyo
  • Human Rights Seminars hosted by Caux Round Table (CRT) Japan, the Global Conference on CSR and Risk Management 2014
  • Human Rights Due Diligence Study Group organized by the Global Compact Network Japan (GC-NJ) (FY2013-FY2015 and 2018)
  • Research on Respect for Human Rights in Business Development in Developing Countries conducted by Business Policy Forum, Japan (BPF) (FY2012)

Support for Human Rights NGOs

Toshiba was one of the sponsors of the event showing the film on human rights topic entitled "Fire at Sea" and its talk show, hosted by Amnesty International Japan.

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