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CSR - Corporate Social Responsibility

Occupational Health and Safety

It is vital for each and every employee to maintain and strengthen both his and her mental and physical health in order to shine and flourish professionally. This, in turn, is only possible in a safe and comfortable work environment. We place the top priority to human life, safety and legal compliance, and support employees' OHS*.

  • * In this section, "Occupational Health and Safety" is abbreviated to "OHS"

Medium- to Long-term Vision

Toshiba aims to provide a work environment where employees can create value and raise productivity while being free from risks and concerns.

Quantitative Target

Percentage of companies that have acquired OHSAS 18001 certification:

Toshiba will gradually shift over to ISO45001 certification.

FY2018 Achievement

  • Percentage of companies that have acquired OHSAS 18001 certification:
    (FY2018, Manufacturing companies of Toshiba Group in Japan)


Future Challenges and Approaches

To uphold OHS as one of our top priorities, we will implement measures to build a safe and comfortable work environment, including improving the safety of facilities and working conditions and ensuring compliance with basic safety rules, and will mitigate risks based on risk assessments. We will also provide education to improve employees' knowledge and skills about health management, such as factory line training for management and self-care education for all employees, and promote measures to improve workplace environments based on stress check results.

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Occupational Health and Safety Management Policy and Occupational Health and Safety Management Declaration

Occupational Health and Safety Management Policy

The Toshiba Group OHS Management Policy was established in April 2004 in response to the declaration of commitment to OHS by the top management with a goal of all employees sharing the commitment and revised a part of the content with revision of the Toshiba Group's Philosophy in 2018. The new content specifies our consideration of the people working in diverse conditions related to our business, including independent contractors, in light of the requirements of ISO45001 certification, a new standard for occupational health and safety management systems.

The Toshiba Group Occupational Health and Safety Management Policy

At the Toshiba Group, we practice CSR, including Occupational Health and Safety, management in accordance with the Basic Commitment of the Toshiba Group. While according full respect to the culture and customs of the societies in which we operate, we conduct business activities that contribute to realization of a sustainable society.
To realize this, in our all business conduct, we place the highest priority on human life, safety and legal compliance, and we make concerted efforts throughout our operations to create safe and healthful workplace environments.

  1. We position health and safety as one of the most important priorities for management, and strive to prevent occupational injury and disease in the workplace by continual improvements in occupational health and safety management.
  2. We comply with legally mandated requirements and also with other requirements to which Toshiba Group companies voluntarily subscribes that relate to our occupational health and safety hazards.
  3. We set objectives and targets and act decisively to achieve the following:
    • (1) Eradication of occupational accidents and disease in the workplace, elimination of hazards, and the mitigation of risks that may cause such accidents and disease;
    • (2) Maintenance and promotion of physical and mental health in order to enable all employees to bring their individual capabilities into full play
  4. We commit to ensure appropriate consultation and participation, on occupational health and safety initiatives of workers and their representatives in various positions, who are involved in the Toshiba Group's business.
  5. We contribute to society's enhancement of health and safety management standards through various communication on occupational health and safety matters.
The Toshiba Group Occupational Health and Safety Management Policy

Occupational Health and Safety Management Declaration

For Toshiba Group to resolve social issues and contribute to the further development of society, it is necessary to promote work style reform that includes enhancing the work environment and reforming operations in order to motivate employee to work. Steadily promoting work style reform is a key to ensuring that each employee is safe and healthy, works in a lively manner and leads a fulfilling life, and as such, it is important to take steps aimed at boosting health and safety to increase employees' vitality.

Occupational Health and Safety Management Declaration

Toshiba Group has made further improvements to its occupational health and safety management activities and codified them into the OHS management to penetrate them throughout the organization from top management to all employees. We declared launching of this at the Toshiba Group CSR Conference in December 2018. We designated the executive in charge of Human Resource and Administration Division as a chief OHS officer (CHSO) the Toshiba Group Health & Safety Management Commitment formulated through the CHSO. The Commitment specifies the roles to be fulfilled by executives, managers, health and safety personnel, and employees in the field of OHS management.

The Toshiba Group Occupational Health and Safety Management Declaration

To keep fulfilling our commitment to raising the quality of life for people around the world and thus ensuring progress in harmony with our planet, we the Toshiba Group position the health and safety of our employees, Group's greatest assets, as the most important management task, and accordingly promote "Occupational Health and Safety (OH&S) Management".
To this end, in accordance with The Toshiba Group OH&S Management Policy, we will develop a system enabling Toshiba Group personnel at every level to fulfill their respective responsibilities as indicated below, define key performance indicators concerning health and safety to be monitored periodically, and aim at continuous improvement through construction and operation of OH&S management systems.

1.Executives (leaders of organizations) shall take the initiative in implementing OH&S management and set a good example.

  • Recognize that the OH&S indicators are the most important management indicators and communicate the importance of their improvement.
  • Invest the resources (human, physical, financial) commensurate with the health and safety issues and risks of each company.

2.Managerial personnel shall fully consider health and safety of their subordinates.

  • Pay attention to health and safety of subordinates in daily labor management and deal with the issues appropriately in a timely manner.
  • Secure opportunities and time appropriately to ensure health and safety of subordinates in accordance with internal rules.
  • Strive to create vibrant workplaces with good communication.

3.Staff engaged in OH&S shall endeavor to cultivate health and safety culture of the site.

  • Emphasize active safety (accident prevention) and primary prevention of disease through daily analysis of OH&S issues at each site.
  • Enhance expertise and provide appropriate support, advice, and guidance to production lines and departments.
  • Strive to develop human resources involved in OH&S, including supporters in other groups, in order to ensure continuous OH&S management.

4.Employees shall strive to ensure their own and co-workers' health and safety, taking the initiative and through cooperation.

Employees are requested to do the following:

  • Strive to ensure your own safety and promote health by utilizing the various systems and opportunities available, provided by related social resources.
  • Recognize that health and safety of you and your family is a valuable asset of the Toshiba Group and accord priority to health and safety in your daily life and behavior.
  • In the case of any matter difficult for you to resolve on your own, consult your superiors, co-workers, and/or OH&S staff, or seek advice from external consulting services etc.
  • Be attentive to co-workers and environment around you and strive to create workplaces where health and safety are ensured, through mutual support.
The Toshiba Group Occupational Health and Safety Management Declaration

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Promotion of OHS

The OHS activities of Toshiba Group are developed at the level of operational sites (or individual Group companies) through the corporate, which is the supervisory division of the Group, and the Group companies, based on line management from top managers through to employees. Statutory activities at each site (or Group company) include the appointment of dedicated OHS staff and the establishment of an OHS Committee. Many sites and Group companies go beyond this to set up other autonomous OHS activities, such as specialist or workplace committees, which cater to the work process and the risk factors.
As a means to laterally share information among Group companies, we hold the Toshiba Group OHS Supervisor Meeting. The OHS Supervisors at Group companies and operational sites meet once a year, and report on matters such as the occurrence of occupational accidents and goals that are to be promoted across the Group, as well as efforts for high priority issues and the activities undertaken at each site.
We also hold statutory OHS Committee meetings at workplaces as an opportunity to discuss and communicate health and safety issues with employees. In corporate terms, the Central OHS Committee meeting in January and the OHS Debriefing in June are held together with Toshiba Union Headquarters. We are striving to ensure that Company-wide health and safety measures take into consideration the perspectives of employees through close communication with the Toshiba Union Headquarters.

Toshiba Group OHS Promotion System

Toshiba Group OHS Promotion System

Toshiba Group Operational Site's OHS Management Structure

Toshiba Group Operational Site's OHS Management Structure

(for reference) Toshiba's heritage of OHS activities

Toshibumi GamoToshibumi Gamo

The history of Toshiba's OHS activities goes back to the days of Toshiba's predecessor, Tokyo Electric. In 1914, Toshibumi Gamo, then chief of general affairs, witnessed a tragic electrocution accident, and thereafter dedicated his life to safety-related activities. He became a central figure in Japan's safety movement, setting up the Association for Prioritization of Safety (Anzen Daiichi Kyokai) with Kakichi Uchida and others in 1917. The green cross that is used on safety flags in Japan is said to originally be designed by Gamo, and have been used as a symbol in the National Safety Week.

Toshiba Group has inherited this DNA and placed the top priority to employees' OHS. Thanks to the efforts made over the years, Toshiba Group's domestic occupational accident incidence (accident frequency rate) has remained below the average for the manufacturing industry in Japan.

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OHS Management System

OHSAS18001 Certificate of RegistrationOHSAS18001 Certificate of Registration

In FY2007, Toshiba Group introduced OHSAS18001*, an international certification standard for labor safety and health management system to its OHS management system and all manufacturing subsidiaries in Japan (54 Toshiba Group manufacturing companies) and major manufacturing subsidiaries overseas have been certified by external auditors. This visible OHS management system enables us to identify and assess OHS issues and make continuous improvements to reduce risks in accordance with legal compliance.

Since even before the introduction of this system, Toshiba Group has been striving to improve safety management through steady efforts of its organizations and individual employees in their daily activities. Among such efforts, small workplace groups undertake a variety of activities on an ongoing basis. These activities include workplace improvement programs, education and training for increasing risk sensitivity and activities to check whether appropriate practices are being carried out. By combining safety management based on employee networks with the OHSAS18001-based management system, Toshiba Group will improve further its global safety management.

Toshiba is taking suitable steps to shift over from the OHS management system standard OHSAS18001 to the ISO45001 standard announced in March 2018.

  • *OHSAS: Occupational Health and Safety Assessment Series

Evaluation of risks associated with health and safety

Toshiba Group is implementing measures to combat such risks as a terrorist attack, riot, crime, natural disaster or infectious disease at each of our sites since we operate businesses all around the world. We monitor these risks based on information gathered from various sources that include the Ministry of Foreign Affairs, specialty companies in safety crisis management overseas and international medical care, international risk-related media and in the field. Our timely and appropriate safety measures range from information provision, awareness-raising and business trip restrictions to measures to prevent serious injury and disease.
When implementing a new project, we confirm risks in advance as required through such means as risk assessments covering matters that include local laws and regulations, the surrounding environment, infrastructure, facilities, and substances used.

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Raising Awareness and Education on OHS

Message from Top Management to All Employees for National OHS Weeks

Every year, during National Safety Week in July and National Occupational Health Week in October, the top management of Toshiba sends a message to all employees to share his unshakable determination to ensure OHS. We restarted video transmission of the message in FY2018 and Toshiba's chairman and president both conveyed their thoughts in Safety Week for FY2019.
In addition to messages to the entire Group, the top management at each business site and Group company sends messages to all their employees and leads their own OHS initiatives.

Toshiba Group OHS Conference

CHSO address on promoting health and safety management
CHSO address on promoting health and safety management

First held in 1975, Toshiba Group OHS Conference is held every December for the purpose of raising the level of OHS activities and generating greater awareness about OHS management. The main participants are management from Toshiba and Group companies, labor union representatives, and people in charge of OHS activities in Japan and the Chairman's Award for Excellence is conferred to companies and operation sites that set an example for others for excellent OHS-related activities, as well as to small-group activity programs and improvement proposals.
Since FY2008, the Conference has been integrated with the CSR Conference. Now in this Conference, CEO commend the efforts in OHS management made by global (not only Japanese but also overseas) Group companies. At the Conference in FY2018, Toshiba pledged its commitment to OHS management, marking a significant turning point in the Group's OHS activities.

Education on OHS

Toshiba Group endeavors to enhance our employees' understanding and skills in OHS. On top of the education required by the Industrial Safety and Health Act, we enforce education programs for employees who are newly appointed to OHS-related posts, and employees in mid-level, or practical training programs devised by each operational site.

In FY2018, we held training for Toshiba Group employees in charge of implementing OHS activities twice in April, with 109 people taking part. The training was also provided for employees newly taking charge of activities in September, with 34 people participating.

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Occurrence of Occupational Accidents

The frequency of occupational accidents (frequency of lost workdays) of Toshiba Group in Japan in FY2018 was similar to that of the previous fiscal year. This is much lower than the national average for the manufacturing industry. Moreover, there have been no accidents resulting in death at any Toshiba Group company in Japan since FY2013. The number of occupational accidents in FY2018 was 111 in total, down 23% year on year, with 33 cases resulting in lost workdays and 78 cases without lost workdays. The most common types of accidents were falling, caught in/between, reaction to motion/improper motion, and fall from height. Of these, the accidents caused by normal activity of daily life (ex. falling while walking or falling downstairs), mainly among elderly workers, make up 34% of total accidents. A challenge for Toshiba is to combat accidents that involve falling and fall from height as part of our accident prevention measures.
As for occupational accident prevention activities, our Corporate division has set objectives for promoting OHS of Toshiba Group. Based on these objectives, each Group company and business site formulates promotion goals and plans while sharing their unique challenges being faced at each Group company and business site, and undertakes actions aimed at preventing occupational accidents. This includes various measures to prevent everyday accidents such as falling while walking and falling downstairs (for example by improving spots where there is a risk of falling over such as steps or level difference, and activities to enhance personal physical ability).

Lost-Time Injury Frequency Rate at Toshiba Group in Japan

Lost-Time Injury Frequency Rate at Toshiba Group in Japan

* LTIFR: Lost Time Injury Frequency Rate, the number of lost time injuries occurring in a workplace per 1 million man-hours worked.

Incidence of Work-related Accidents (Toshiba Group in Japan)

Incidence of Work-related Accidents (Toshiba Group in Japan)

* Figures from FY2010 include accidents involving dispatched workers

Accidents by type of accident in FY2018 (Toshiba Group in Japan)

Accidents by type of accident in FY2018 (Toshiba Group in Japan)

In addition, to prevent occupational accidents, we will place top priority on the reduction of hazardous risks that could lead to serious injuries and diseases and conduct a risk assessment of all workplaces and tasks. Based on the results of this risk assessment, we will identify current and potential risks, review work methods, and will systematically take necessary measures to reduce and eliminate such risks as well as to improve facility and provide thorough training for employees.

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Ensuring Health Management

Selected as “The 2020 Certified Health and Productivity Management Organization Recognition Program(White 500) ”

Toshiba Group has set the prevention of lifestyle diseases, enhancement of mental health and prevention of overwork as the basis to achieve this as the top priority measures within the Group's standards for health management. We strive to raise employees' awareness of the importance of health and take various measures to maintain their physical and mental health from both a high-risk approach*1 and population approach*2. As a result of these efforts, Toshiba and its four key Group companies, Toshiba Lighting & technology Corporation, Toshiba Carrier Corporation and its two group companies, and Toshiba IT & Control Systems Corporation were selected as "The 2020 Certified Health and Productivity Management Organization Recognition Program" by Nippon Kenko Kaigi*3. Further Toshiba Lighting & Technology was selected as the "White 500" as a top 500 companies with excellent "The 2020 Certified Health and Productivity Management Organization Recognition Program".

  • *1 High-risk approach: A method of health management that focuses on people at high risk of disease
  • *2 Population approach: A method of health management that focuses on the whole group rather than a specific group to lower the exposure to risk
  • *3 Nippon Kenko Kaigi: Private organizations supported by the Ministry of Economy, Trade and Industry, a government organization
Toshiba Group's key health management measures
  Mental health measures Lifestyle-related disease measures Other
  • Return-to-work program support
  • Strengthen ties between workplace, personnel and industrial healthcare profession
  • Anti-suicide measures
  • Brain and cardiovascular disease countermeasures (work classification determination by regular medical checkup data level)
  • Prevent diabetes becoming severe
  • Strengthen health management of employees on overseas assignment
  • Line care education
  • Self-care education
  • Stress checks
  • Targets for improvement and support for lifestyle improvement
  • Health education for each age group
Measures to comply with regulations and prevent overwork
Toshiba Group health management standards Safety obligation

Regular Medical Checkup System

Toshiba Group operates its own system of regular medical checkups, which form the basis of employees' health management and the integrated management of information, including follow-up measures. Employees can access the system over the intranet in order to complete questionnaires, change schedule for medical checkups / follow-up consultation, or view the results of medical checkups and stress tests. Industrial physicians and healthcare staff utilize this system when presenting changes in the results of medical checkups and risks related to lifestyle habits, such as diet, alcohol, smoking, exercise and mental health, using charts and graphs in an easy-to-understand manner and provide health guidance and education during the consultation. In FY2018, we improved the function to record data in such areas as health guidance.
To continuously improve OHS management, it is necessary to set monitoring indices that are common throughout the Group and ensure constant monitoring. With the system, it is possible to easily identify trends by Group-wide, company and operation site while safeguarding personal information. Industrial physicians and healthcare staff have been using these trends to formulate healthcare management programs as part of a population approach based on comparison between one's operation site and the Group-wide average. Going forward, Toshiba Group companies and Toshiba Health Insurance Association will actively share the results of these population analyses with top management and other related personnel as a means to make improvements at each operation site.

Method for Prevention of Brain, Heart and Lifestyle-Related Diseases

Anti smoking poster (for group companies in Japan)
Anti smoking poster
(for Group companies in Japan)

As a high-risk approach to preventing lifestyle-related diseases, Toshiba Group has provided priority support to employees at high risk of developing brain and heart diseases, such as work management and health guidance, according to work classification determination by regular medical checkup data level, shared across all Group companies since FY2011. We also run a program to prevent diabetes becoming severe in collaboration with Toshiba Health Insurance Association. The effect of these initiatives has started to emerge with a decrease in the percentage of deaths caused by brain and heart disease while still at work and in the proportion of people with limitations on the work they can do.

As a population approach, we have set target values for improving lifestyle habits and have been undertaking measures such as anti-smoking measures, improvements to canteen menu and providing opportunity to exercise, since FY2013. We introduced a health-related education program for each age group in FY2014 and supported employees to maintain their health according to their stage of life. As a result, numerous lifestyle indices, including levels of smoking and walking, are improving. There are still health-related indices where challenges remain, however.
In particular, the percentage of Patients and Those Having a High Risk of Contracting Metabolic Syndrome (Visceral Fat Syndrome) is on the rise nationwide, and this is a shared issue throughout Toshiba Group. In addition to patients and those having a high risk, we aim to prevent others having the metabolic syndrome by providing specific health guidance led by the Toshiba Health Insurance Association and implementing measures to enhance health guidance as a company.
With regard to smoking, we have been taking steps that include making indoors smoking cessation, time smoking cessation and smoking cessation classrooms based on smoking separation systems according to the circumstance of each business sites. From January 2020, smoking will not be allowed during work hours (Group companies in Japan). This message was also conveyed by top management during National Occupational Health Week in FY2019. Toshiba Group intends to undertake further smoking cessation actions from the perspective of health management.

Mental Health Care

Toshiba was one of the first Japanese companies to address the issue of employees' mental health and have developed an advanced, comprehensive system of care to support our employees' work and daily life. In the future, we will enhance our programs based on the population approach in addition to the high-risk approach while encouraging each individual to consciously maintain their physical and mental well-being.

  1. Workplace Care

    Employees are encouraged to pay attention to their co-workers and talk to them in order to detect any unusual signs that imply poor health through opportunities that include education and messages from the top management. This practice has become the norm in the workplace. In order to raise health and safety awareness at each workplace, we have been promoting communication by holding periodic informal CSR workplace meetings.

  2. Self-care

    A special magazine "Kenpo Information" published by Toshiba Health Insurance Association is one of the tools to promote awareness and education about mental health. In addition, we provide e-learning on self-care for Group companies in Japan every year to support the building of an independent and healthy mind. In FY2018, 69,698 people from Group companies in Japan received the education, marking a 99.3% participation rate.

    Self-care e-learning material
    Self-care e-learning material

  3. Return-to-work Support Program

    In 2003, Toshiba became one of the first companies in Japan to introduce a return-to-work support program. It was revised in 2011 to facilitate employees to smoothly return to work after a lengthy absence due to mental health problems. Industrial physicians and occupational healthcare staffs coordinate with the employee's doctor, workplace members and family to devise proposals for appropriate returning date, working place and contents.

  4. Management Education

    Since 1977 that started the training of "listeners", Toshiba has implemented mental health education for managerial ranks in response to the trend of times. At present, each site of Toshiba offers health-related self-care education programs to employees as well as courses for managers. An in-house training center provides optional management seminars on mental health-related topics. The seminars explain the importance of independent self-care for busy managers in addition to the company's obligation to ensure safety.

    Example of material for the management seminar
    Example of material for the management seminar

  5. On-site Health-related Consultation System

    Industrial physicians and occupational healthcare staffs Toshiba respond to onsite health-related inquiries and coordinate with workplace, households and medical institutions as required. They also respond to inquiries from workplaces as well as from individuals.

    [For reference] Enhancing the skills, etc. of industrial physicians and occupational healthcare staff
    Toshiba Group provides regular education (upon entering the Company, after three months, specialized programs, etc.) and holds regular meetings (conferences for industrial physicians <twice a year>, etc.) with the aim of improving the skills of industrial physicians and occupational healthcare staff, which includes handling consultation. The Group is continuously seeking to brush up knowledge and share safety and health measures throughout Toshiba Group.
  6. Outside Helpline for Mental and Physical Health

    Toshiba was one of the first companies in Japan to introduce an outside Employee Assistance Program (EAP) in 2000. Even now, we provide counseling for both mental and physical health issues by external specialists in conjunction with its in-house health insurance association. We boost awareness of the program and counseling through various media such as self-care e-learning material, corporate and in-house health insurance association newsletters, and our website. The contact ensures privacy of the individuals seeking help. Employee family members can also use the helpline.

  7. Stress Check

    Toshiba Group started to conduct stress checks under the guidance of the main office department in FY2016. As a result of timely follow-ups, we achieve a response rate for Toshiba Group that is higher than the national average (91.4%, FY2018). We have been implementing stress checks throughout the Group since FY2018, making them mandatory at workplaces with fewer than 50 people.
    An aggregation of workplace stress check charts shows that "workload control" and "supervisor/colleague support" are basically on par with the national average. Various support measures at workplaces with issues have yielded results and started to take hold, while opportunities have been created to communicate websites that can be used for reference and share ways to improve the workplace from each Group company. Efforts aim to increase the level of stress management throughout the Group.

Health management for employees working excessive overtime

Toshiba Group has been working to prevent health problems caused by overtime work since before the revision to the Industrial Safety and Health Law in 2006 by setting standards that exceed legal requirements; for example, employees who work 80 hours overtime per month are required to receive health guidance from industrial physician (Interview Guidance for Employees Working Excessive Overtime). At the same time, our first principle is to transition to a working style in which employees are not expected to do overtime.
This standard sufficiently meets the requirements of the revised Industrial Safety and Health Regulations enforced in April 2019.

Overseas Medical Service Visits

Toshiba Group has a specialized division in Japan to support the health management of employees who work overseas. In addition to medical checkups prior to the posting and upon return in accordance with the law, we have made it compulsory to provide a checkups once a year while away, including for the employee's family. We are taking steps to ensure our overseas transferees receive the same level of health management support as our employees in Japan based on the results of each individual's medical checkups. The services include providing employees and their family member's consultation and information on local medical institutions, arranging emergency transport in line with each county's medical care system.

Infectious Disease Countermeasures

Toshiba Group compiles the latest information gathered from various sources that include the Ministry of Foreign Affairs, specialty companies in safety crisis management overseas and international medical care, international risk-related media and in the field concerning outbreaks of infectious diseases in foreign countries and their transmission, and distributes it to relevant countries in order to alert the employees on such risks. Toshiba Group in Japan also provide orientation to employees assigned to work overseas and their accompanying families, on medical, safety, infectious diseases measurements and other lifestyle-related issues pertaining to the relevant country. Once the overseas assignment is confirmed, an orientation is held, including prior medical checkups and courses of vaccination.

New recruits in Japan are provided with booklets also containing information about HIV AIDS. Other awareness-raising programs also cover topics such as the prevention of HIV infection and the prohibition of unfair discrimination due to insufficient knowledge about the disease.

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OHS Management in the Supply Chain

Toshiba Group promotes its procurement activities in accordance with the United Nations Global Compact (UNGC) and the Responsible Business Alliance (RBA) Code of Conduct. We also ask our suppliers to respect basic human rights and to realize safe and clean workplace environments during their business activities. We explain and request all our suppliers to comply with the Toshiba Group Procurement Policy which includes consideration for human rights, labor, OHS in their operations.

Toshiba Group Procurement Policy

CSR Management in the Supply Chain

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